ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose

Article

Sankey, Michael and Padro, Fernando. 2016. "ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose." International Journal of Quality and Service Sciences. 8 (3), pp. 345-362. https://doi.org/10.1108/IJQSS-04-2016-0033
Article Title

ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose

ERA Journal ID40498
Article CategoryArticle
AuthorsSankey, Michael (Author) and Padro, Fernando (Author)
Journal TitleInternational Journal of Quality and Service Sciences
Journal Citation8 (3), pp. 345-362
Number of Pages18
Year2016
Place of PublicationUnited Kingdom
ISSN1756-669X
Digital Object Identifier (DOI)https://doi.org/10.1108/IJQSS-04-2016-0033
Web Address (URL)http://www.emeraldinsight.com/doi/abs/10.1108/IJQSS-04-2016-0033
Abstract

Purpose
This paper aims to present findings from a benchmarking exercise by 24 higher education institutions (HEIs) about the use of the Australasian Council on Open, Distance and e-learning (ACODE) Benchmarks and its benchmarking process to provide data about technology-enhanced learning (TEL) environments.

Design/methodology/approach
Results of the first instalment of a major benchmarking activity of the robustness of the benchmarks and of the benchmarking process itself based on two surveys provided participants, one during the collaborative session between participants from the 24 HEIs and nine months later.

Findings
The most important conclusion was the interest and usefulness of the benchmarks for participating HEIs, especially the sharing of information between HEIs. Six recommendations from the data indicated the desire to formally endorse the benchmarks, facilitate a formal benchmarking activity every two years, postpone the merger of four benchmarks into two and create more online tools to share practice.

Research limitations/implications
Data were collected and analysed through non-validated surveys based on ACODE’s need-to-know to develop baselines specific to the usefulness of the benchmarks themselves, the benchmarking process itself and next steps.

Practical implications
This paper provides a comparative view of how 24 universities approach online education and their use of the ACODE Benchmarks and how they facilitate HEI regulatory compliance.

Social implications
ACODE Benchmarks are one of few institution-wide quality improvement tools or frameworks for TEL available for universities to use. The benchmarking exercise provides a process through which HEIs can learn from each other how to improve their approaches to e-learning activities to better serve student learning needs.

Originality/value
Reporting of how universities seen as leading practitioners in TEL pursue good/best practice, decision-making and reporting.

Keywordsbenchmarking, ACODE, benchmarks, technology enhanced learning, TEQSA
ANZSRC Field of Research 2020390405. Educational technology and computing
390303. Higher education
Public Notes

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Byline AffiliationsLearning Environments and Media
Learning and Teaching Support Unit
Institution of OriginUniversity of Southern Queensland
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Palmer, Stuart, Holt, Dale, Gosper, Maree, Sankey, Michael and Allan, Garry. 2013. "Exploring distributed leadership for the quality management of online learning environments." European Journal of Open, Distance and E-Learning. 16 (2), pp. 61-75.
Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)
Sankey, Michael. and Padro, Fernando F.. 2013. "Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Getting the context right for quality teaching and learning
Hunt, Lynne and Sankey, Michael. 2013. "Getting the context right for quality teaching and learning." Salter, Diane J. (ed.) Cases on quality teaching practices in higher education. Hershey, PA. United States. IGI Global. pp. 261-279
Evaluating the impact of the Learning Centre on student learning and satisfaction
Padro, Fernando F. and Frederiks, Anita. 2013. "Evaluating the impact of the Learning Centre on student learning and satisfaction." Atkinson, Roger and McBeath, Clare (ed.) 22nd Annual Teaching Learning Forum (TL 2013): Design, Develop, Evaluate: The Core of the Learning Environment. Perth, Australia 07 - 08 Feb 2013 Perth, Western Australia.
Leading the quality management of online learning environments in Australian higher education
Holt, Dale, Palmer, Stuart, Munro, Judy, Solomonides, Ian, Gosper, Maree, Hicks, Margaret, Sankey, Michael, Allan, Garry and Hollenbeck, Robert. 2013. "Leading the quality management of online learning environments in Australian higher education." Australasian Journal of Educational Technology. 29 (3), pp. 387-402.
Getting the context right for good assessment practice
Hunt, Lynne, Hammer, Sara and Sankey, Michael. 2012. "Getting the context right for good assessment practice." Clouder, Lynn, Broughan, Christine, Jewell, Steve and Steventon, Graham (ed.) Improving student engagement and development through assessment: theory and practice in higher education. London, United Kingdom. Routledge. pp. 166-180
Leading the evaluation of institutional online learning environments for quality enhancement in times of change
Gosper, Maree, Holt, Dale, Palmer, Stuart, Allan, G., Hicks, M., Hollenbeck, R., Munro, Judy, Sankey, Michael and Solmonides, I.. 2012. "Leading the evaluation of institutional online learning environments for quality enhancement in times of change." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Gold Coast, Australia.
The impact of multiple representations of content using multimedia on learning outcomes across learning styles and modal preferences
Sankey, M. D., Birch, D. and Gardiner, M. W.. 2011. "The impact of multiple representations of content using multimedia on learning outcomes across learning styles and modal preferences." International Journal of Education and Development Using Information and Communication Technology. 7 (3), pp. 18-35.
Multiple representations in multimedia and e-learning materials: an issue of literacy
Sankey, Michael D. and Nooriafshar, Mehryar. 2003. "Multiple representations in multimedia and e-learning materials: an issue of literacy." Son, Jeong-Bae and O'Neill, Shirley (ed.) 1st International Conference on Pedagogies and Learning: New Meanings for a New Millennium. Toowoomba, Australia 01 - 04 Oct 2003 Toowoomba, Australia.
A 'likely benefit' from aligning Web 2.0 technologies with an institutions learning and teaching agenda
Sankey, Michael D. and Huijser, Hendrik. 2009. "A 'likely benefit' from aligning Web 2.0 technologies with an institutions learning and teaching agenda." Bastiaens, Theo, Dron, Jon and Xin, Cindy (ed.) 2009 World Conference on E-Learning in Corporate, Government, Healthcare & Higher Education (E-Learn 2009). Vancouver, Canada 26 - 30 Oct 2009 Chesapeake, VA .
Still one size does not fit all: even using a multimodal approach to teaching a core communications course
Sankey, Michael and Kiernan, Eleanor. 2007. "Still one size does not fit all: even using a multimodal approach to teaching a core communications course." Kift, Sally (ed.) 10th Pacific Rim First Year in Higher Education Conference (FYHE 2007). Brisbane, Australia 04 - 06 Jul 2007 Brisbane, Australia.
Maintaining a balance whilst building momentum: designing for millennial learners and everyone else
Sankey, Michael. 2005. "Maintaining a balance whilst building momentum: designing for millennial learners and everyone else ." Goss, Halima (ed.) 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2005). Brisbane, Australia 04 - 07 Dec 2005 Brisbane, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).
Engaging students through multimodal learning environments: the journey continues
Sankey, Michael, Birch, Dawn and Gardiner, Michael. 2010. "Engaging students through multimodal learning environments: the journey continues." Steel, Caroline, Keppell, Michael, Gerbic, Philippa and Housego, Simon (ed.) 27th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2010). Sydney, Australia 05 - 08 Dec 2010 Brisbane, Australia.
Multimodal design for blended course delivery: developing and evaluating design heuristics for a new paradigm in student engagement
Sankey, Michael D.. 2010. Multimodal design for blended course delivery: developing and evaluating design heuristics for a new paradigm in student engagement. Saarbruchen, Germany. VDM Verlag Dr. Muller.
Learning spaces for the digital age: blending space with pedagogy
Hunt, Lynne, Huijser, Henk and Sankey, Michael. 2011. "Learning spaces for the digital age: blending space with pedagogy ." Keppell, Mike, Souter, Kay and Riddle, Matthew (ed.) Physical and virtual learning spaces in higher education: concepts for the modern learning environment. Hershey, PA. United States. IGI Global. pp. 182-197
Adopting educational technology to enhance the marketing curriculum: is it worth the effort?
Birch, Dawn, Sankey, Michael and Gardiner, Michael. 2010. "Adopting educational technology to enhance the marketing curriculum: is it worth the effort?" Ballantine, Paul and Finsterwalder, Jorg (ed.) ANZMAC 2010: Doing More With Less. Christchurch, New Zealand 29 Nov - 01 Dec 2010 Christchurch, New Zealand.
Aligning a futures oriented higher education context with an institutional learning and teaching agenda
Sankey, Michael D.. 2010. "Aligning a futures oriented higher education context with an institutional learning and teaching agenda." Learning Futures Festival 2010. Leicester, United Kingdom 07 - 14 Jan 2010 Leicester, UK.
You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond
Huijser, Henk and Sankey, Michael. 2011. "You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond." Lee, Mark J. W. and McLoughlin, Catherine (ed.) Web 2.0-based e-learning: applying social informatics for tertiary teaching. Hershey, PA. United States. IGI Global. pp. 267-283
Closing the loop: a case study of a post-evaluation strategy
Kek, Megan Yih Chyn Alexandria, Hunt, Lynne and Sankey, Michael D.. 2009. "Closing the loop: a case study of a post-evaluation strategy." AUQF2009: Internal & External Quality Assurance: Tensions & Synergies. Alice Springs, Australia 01 - 03 Jul 2009 Australia.
Teaching narrative journalism and the APN News and Media Professional Development Program
Little, Janine and Sankey, Michael. 2007. "Teaching narrative journalism and the APN News and Media Professional Development Program." Asia Pacific Media Educator.
The ethics of designing for multimodality: empowering non traditional learners
Sankey, Michael D. and St Hill, Rod. 2008. "The ethics of designing for multimodality: empowering non traditional learners." Demiray, Ugur and Sharma, Ramesh C. (ed.) Ethical practices and implications in distance learning. Hershey, PA. USA. IGI Global. pp. 126-154
Communities of practice: a sphere of influence enhancing teaching and learning in higher education
Lawrence, Jill and Sankey, Michael. 2008. "Communities of practice: a sphere of influence enhancing teaching and learning in higher education." Tilley, Elspeth (ed.) 2008 Australian and New Zealand Communication Association Conference: Power and Place (ANZCA 2008). Wellington, New Zealand 09 - 11 Jul 2008 Wellington, New Zealand.
Ethical considerations in providing distance education in the light of massification
Sankey, Michael and St Hill, Rod. 2008. "Ethical considerations in providing distance education in the light of massification." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.
I'm not alone: first year course leaders helped through communities of practice
Sankey, Michael D. and Lawrence, Jill. 2008. "I'm not alone: first year course leaders helped through communities of practice." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.
Comparing Writely and Moodle online assignment submission and assessment
Petrus, Khaleel and Sankey, Michael. 2007. "Comparing Writely and Moodle online assignment submission and assessment." Fogarty, Roderick (ed.) 3rd International Conference on Pedagogies and Learning. Brisbane, Australia 26 - 28 Sep 2007 Toowoomba, Australia.
Drivers for and obstacles to the development of interactive multimodal technology-mediated distance higher education courses
Birch, Dawn and Sankey, Michael D.. 2008. "Drivers for and obstacles to the development of interactive multimodal technology-mediated distance higher education courses ." International Journal of Education and Development Using Information and Communication Technology. 4 (1), pp. 1-10.
Designing pedagogies for cadet journalists on the ground and doing it
Little, Janine and Sankey, Michael D.. 2007. "Designing pedagogies for cadet journalists on the ground and doing it." 3rd International Conference on Pedagogies and Learning. Brisbane, Australia 26 - 28 Sep 2007
How to develop 15 multimodal design heuristics in 3 easy (not) lessons
Sankey, Michael D.. 2007. "How to develop 15 multimodal design heuristics in 3 easy (not) lessons." International Journal of Pedagogies and Learning. 3 (2), pp. 60-73.
Demystifying assessment with 'bells and whistles' in a first year communication course
Sankey, Michael and Kiernan, Eleanor. 2006. "Demystifying assessment with 'bells and whistles' in a first year communication course." 5th Evaluations and Assessment Conference. Perth, Australia 30 Nov - 01 Dec 2006 Perth, Australia.
A neomillennial learning approach: helping non-traditional learners studying at a distance
Sankey, M. D.. 2006. "A neomillennial learning approach: helping non-traditional learners studying at a distance." International Journal of Education and Development Using Information and Communication Technology. 2 (4), pp. 82-99.
Preliminary essay plans: assisting students to engage academic literacy in a first year communication course
Kiernan, Eleanor, Lawrence, Jill and Sankey, Michael D.. 2006. "Preliminary essay plans: assisting students to engage academic literacy in a first year communication course." Nulty, Duncan (ed.) 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006 Brisbane, Australia.
Transmodal delivery and neomillennial learning approaches
Sankey, Michael. 2006. "Transmodal delivery and neomillennial learning approaches." Orr, Debbie, Nouwens, Fons, Macpherson, Colin, Harreveld, R. E. (Bobby) and Danaher, Patrick Alan (ed.) 4th International Lifelong Learning Conference: Lifelong Learning: Partners, Pathways and Pedagogies. Yeppoon, Australia 13 - 16 Jun 2006 Rockhampton, Australia.
Multiple representations in instructional material: an issue of literacy
Sankey, Michael D.. 2003. "Multiple representations in instructional material: an issue of literacy." Educause in Australia 2003 Conference. Adelaide, Australia 06 - 09 May 2003
Multimodal design and hybrid course materials: developing a new paradigm for course delivery at USQ
Sankey, Michael D. and Smith, Alan. 2004. "Multimodal design and hybrid course materials: developing a new paradigm for course delivery at USQ." International Conference on Computers in Education (ICCE 2004): Acquiring and Constructing Knowledge Through Human-Computer Interaction Creating New Visions for the Future of Learning. Melbourne, Australia 30 Nov - 03 Dec 2004
Multiple representations in multimedia materials: an issue of literacy
Sankey, Michael. 2005. "Multiple representations in multimedia materials: an issue of literacy." Mishra, Sanjaya and Sharma, Ramesh C. (ed.) Interactive multimedia in education and training. Hershey, PA, United States. Idea Group Publishing . pp. 135-157
Researching transmodal delivery at USQ: different horses for different courses
Sankey, Michael D. and Birch, Dawn. 2005. "Researching transmodal delivery at USQ: different horses for different courses." New Researchers for New Times: Conference for Postgraduate Students and Early Career Researchers (2005). Brisbane, Australia 28 - 29 Oct 2005
Multimodal design and the neomillenial learner
Sankey, Michael D.. 2005. "Multimodal design and the neomillenial learner." OLT 2005 Conference: Beyond Delivery. Brisbane, Australia 27 Sep 2005 Brisbane, Australia.
Multimodal design for hybrid learning materials in a second level economics course
Sankey, Michael D. and St Hill, Rod. 2005. "Multimodal design for hybrid learning materials in a second level economics course." Cheung, Stephen L. (ed.) 11th Australasian Teaching Economics Conference. Sydney, Australia 11 - 12 Jul 2005 Sydney, Australia.
Multiple representations in multimedia and e-learning materials: an issue of literacy
Sankey, Michael and Nooriafshar, Mehryar. 2005. "Multiple representations in multimedia and e-learning materials: an issue of literacy." Son, Jeong-Bae and O'Neill, Shirley (ed.) Enhancing learning and teaching: pedagogy, technology and language. Flaxton, Australia. Post Pressed. pp. 149-172
Visual and multiple representation in learning materials: an issue of literacy
Sankey, Michael D.. 2003. "Visual and multiple representation in learning materials: an issue of literacy." Create.ed 2003: eLearning for the Creative Industries. Melbourne, Australia 02 Oct 2003
Multimodal design considerations for developing hybrid course materials: an issue of literacy
Sankey, Michael D. and Smith, Alan. 2004. "Multimodal design considerations for developing hybrid course materials: an issue of literacy." Third Pan-Commonwealth Forum on Open Learning (PCF3). Dunedin, New Zealand 04 - 08 Jul 2004
Multimodal design for hybrid course materials: developing a new paradigm for delivery
Sankey, Michael D.. 2004. "Multimodal design for hybrid course materials: developing a new paradigm for delivery." Online Learning & Teaching Conference (OLT2004): Exploring Integrated Learning Environments,. Brisbane, Australia 03 Nov 2004
Considering visual literacy when designing instruction
Sankey, Michael D.. 2002. "Considering visual literacy when designing instruction." e-Journal of Instructional Science and Technology (e-JIST). 5 (2), pp. 1-14.