Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes

Presentation


Padro, Fernando F. and Kek, Y. M. C. A.. 2013. "Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Paper/Presentation Title

Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes

Presentation TypePresentation
AuthorsPadro, Fernando F. (Author) and Kek, Y. M. C. A. (Author)
Journal or Proceedings TitleProceedings of the International Network for Quality Assurance Agencies in Higher Education Conference (NQAAHE 2013)
Number of Pages21
Year2013
Place of PublicationTaipei, Taiwan
Web Address (URL) of Paperhttp://inqaahe.heeact.edu.tw/index.php?r=site/download&category=1
Conference/EventInternational Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes
Event Details
International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes
Event Date
08 to end of 12 Apr 2013
Event Location
Taipei, Taiwan
Abstract

This paper discusses how the increased use of student engagement data in combination with student satisfaction data use as a proxy for unit and instruction quality suggests a rethinking of student support services. While there is a question as to the definition what student engagement encompasses, it nevertheless places focus on student services as it attempts to make students want to become more engaged on campus activities as a means of improving learning. However, most quality assurance frameworks only look at student engagement and student satisfaction from a cognitive outcomes/output perspective. Such identification and use of data emanating from this limited student satisfaction and engagement perspective suggests that those aspects of the university that indirectly and somewhat directly impact student learning and happiness with the university are overlooked. The implication is that QA frameworks should be having performance criteria/standards specific to student support to more fully analyse learning at universities.

Keywordsstudent engagement; student satisfaction; student development theory; accreditation and external reviews
ANZSRC Field of Research 2020390303. Higher education
350715. Quality management
390402. Education assessment and evaluation
Public Notes

© INQAAHE 2013. This publication is copyright. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source.

Byline AffiliationsLearning and Teaching Support Unit
Institution of OriginUniversity of Southern Queensland
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Kek, Megan Yih Chyn A. and Huijser, Henk. 2011. "The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms." Higher Education Research and Development. 30 (3), pp. 329-341. https://doi.org/10.1080/07294360.2010.501074
Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university
Kek, Megan and Huijser, Henk. 2011. "Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university." Studies in Higher Education. 36 (2), pp. 185-208. https://doi.org/10.1080/03075070903519210
Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning
Hunt, Lynne, Kek, Megan Yih Chyn Alexandria and Huijser, Hendrik. 2010. "Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning." ISSOTL 2010: Global Theories and Local Practices: Institutional, Disciplinary and Cultural Variations. Liverpool, United Kingdom 19 - 22 Oct 2010 United States.
Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing
Wee, Lynda Keng Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing." A Pathway to Better Learning International Conference (PBL 2002). Baltimore, United States 16 - 20 Jun 2002 Newark, DE. United States.
An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium
Muthaly, Sita, Wee, Keng Neo Lynda and Kek, Megan. 2003. "An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium." 1st Doing Business Across Borders Conference (DBAB 2001). Newscastle, Australia 22 - 23 Nov 2001 Newcastle, Australia.
Crafting effective problems for problem-based learning
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Sim, Matthew Heng Chye. 2001. "Crafting effective problems for problem-based learning." 3rd Asia-Pacific Conference on Problem-Based Learning 2001: Experience, Empowerment and Evidence. Rockhampton, Australia 09 - 12 Dec 2001 Newcastle, Australia.
Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective
Wee, Lynda Keng Neo, Kek, Megan Yih Chyn Alexandria, Da Silva, Geoffrey and Seah, Tien Hock Dominic. 2000. "Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective." 2nd Asia-Pacific Conference on Problem-Based Learning 2000: PBL: Educational Innovation Across Disciplines. Singapore 04 - 07 Dec 2000 Singapore.
Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students
Kek, Megan and Wee, Lynda Keng-Neo. 2000. "Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students." 9th International Advertising Association World Education Conference 2000. Miami, United States 12 - 15 Oct 2000
Family, learning environments, learning approaches, and student outcomes in a Malaysian private university
Kek, Megan Yih Chyn Alexandria, Darmawan, I Gusti Ngurah and Chen, Yu Sui. 2007. "Family, learning environments, learning approaches, and student outcomes in a Malaysian private university." International Education Journal: Comparative Perspectives. 8 (2), pp. 318-336.
Closing the loop: a case study of a post-evaluation strategy
Kek, Megan Yih Chyn Alexandria, Hunt, Lynne and Sankey, Michael D.. 2009. "Closing the loop: a case study of a post-evaluation strategy." AUQF2009: Internal & External Quality Assurance: Tensions & Synergies. Alice Springs, Australia 01 - 03 Jul 2009 Australia.
What makes students happy? Factors influencing student engagement using student evaluation data
Kek, Megan Yih Chyn Alexandria and Stow, Sarah. 2009. "What makes students happy? Factors influencing student engagement using student evaluation data." Kift, Sally (ed.) ALTC First Year Experience Curriculum Design Symposium 2009. Brisbane, Australia 05 - 06 Feb 2009 Brisbane, Australia.
Rewriting marketing communications education using problem-based learning
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Rewriting marketing communications education using problem-based learning." 2nd Symposium on Teaching and Learning in Higher Education (TLHE 2002): Paradigm Shift in Higher Education. Singapore 04 - 06 Sep 2002 Singapore.
Transforming the marketing curriculum using problem-based learning: a case study
Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Kelley, Craig A.. 2003. "Transforming the marketing curriculum using problem-based learning: a case study." Journal of Marketing Education. 25 (2), pp. 150-162. https://doi.org/10.1177/0273475303254016
Authentic problem-based learning: rewriting business education
Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. Authentic problem-based learning: rewriting business education. Singapore. Prentice Hall.