TQM's presence within legal systems: example of impact on Australian higher education
Article
Padro, Fernando F., Trimmer, Karen, Chang, Heejin and Green, Jonathan. 2024. "TQM's presence within legal systems: example of impact on Australian higher education." The TQM Journal. 36 (7), pp. 1845-1864. https://doi.org/10.1108/TQM-12-2019-0307
| Article Title | TQM's presence within legal systems: example of impact on Australian higher education |
|---|---|
| ERA Journal ID | 31179 |
| Article Category | Article |
| Authors | Padro, Fernando F. (Author), Trimmer, Karen (Author), Chang, Heejin (Author) and Green, Jonathan (Author) |
| Journal Title | The TQM Journal |
| Journal Citation | 36 (7), pp. 1845-1864 |
| Number of Pages | 20 |
| Year | 2024 |
| Publisher | Emerald |
| Place of Publication | United Kingdom |
| ISSN | 1754-2731 |
| 1754-274X | |
| Digital Object Identifier (DOI) | https://doi.org/10.1108/TQM-12-2019-0307 |
| Web Address (URL) | https://www.emerald.com/insight/content/doi/10.1108/TQM-12-2019-0307/full/html |
| Abstract | Purpose: The purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature. Design/methodology/approach: Documentary and policy analysis of legislation, rules and rulemaking documentation based on a partial application of historical-policy analysis (HPA). Textual analysis was based on Dean and Bowen’s (1994) definition of TQM and Vinni’s (2007) review of new public management and Swiss (1992) 'reformed TQM' concepts. Findings: Australia’s Tertiary Education Quality and Standards Agency Act of 2011 and supporting legal documents such as Guidance Notes include language reflective of TQM principles, providing evidence that present-day administrative law schemes include TQM practices and tools to undergird procedures of regulatory expectations (sometimes in the form of standards), monitoring and general operations. Oftentimes, it is the supporting legal documentation where TQM practices are found and operationalized. Research limitations/implications: This is a proof-of-concept research study to determine the feasibility to identify TQM concepts within the existing language of legal statutes and supporting regulatory documentation. As such this study worked out the preliminary research challenges in performing this type of analysis. Practical implications: Understanding TQM’s impact on legal systems expands the system’s perspective of organizations that do not always factor in the influence government policy has on organizational behaviours and outlooks. More specifically, understanding TQM’s influence sheds insight on regulatory requirements imposed on a sector and the normative aspects of regulatory compliance that impact the operations and strategic planning of organizations. Social implications: The article provides an example of how legal administrative rulemaking influences organizational operational and strategic activities to remain viable in the organization’s business or industrial sector. Originality/value: There are few research papers or literature reviews pertaining to the subject of TQM concepts embedded in laws and regulations, most of which date from the 1980s through early 2000s. |
| Keywords | Legal system; TQM; Rulemaking; Law; Impact; Regulation |
| Contains Sensitive Content | Does not contain sensitive content |
| ANZSRC Field of Research 2020 | 390303. Higher education |
| 390499. Specialist studies in education not elsewhere classified | |
| 480701. Administrative law | |
| 390403. Educational administration, management and leadership | |
| 350715. Quality management | |
| 480410. Legal theory, jurisprudence and legal interpretation | |
| Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
| Byline Affiliations | USQ College |
| School of Education | |
| Institution of Origin | University of Southern Queensland |
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Trimmer, Karen. 2013. "Decision-making by school principals and education researchers: the dilemma of reverse coding in structural equation modeling and its resolution in a study of risk-taking in decision-making for school principals." Papanikos, Gregory T. (ed.) 15th Annual International Conference on Education (ATINER 2013). Athens, Greece 20 - 23 May 2013 Athens, Greece.Summary and recommendations
Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A.. 2012. "Summary and recommendations." Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A. (ed.) Advancing the STEM Agenda for Education, theWorkplace and Society (2012). Menomonie, United States 19 - 20 Jul 2011 Milwaukee, WI. United States.STEM and job churning: one influence impacting STEM career choice
Padro, Fernando F.. 2012. "STEM and job churning: one influence impacting STEM career choice." Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A. (ed.) Advancing the STEM Agenda in Education, the Workplace and Society Conference (STEM 2011). Menomonie, United States Jul 2011 Milwaukee, WI. United States.Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning
Kek, Megan, Godwin, Julie, Counter, Vivienne and Padro, Fernando. 2013. "Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning." 36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013). Auckland, New Zealand 01 - 04 Jul 2013 Sydney, Australia.Faculty Fellows NASPA Doctoral Workshop
Padro, Fernando F. and Ortiz, Anna. 2013. "Faculty Fellows NASPA Doctoral Workshop." 2013 NASPA Annual Conference. Orlando, United States of America 16 - 19 Mar 2013Political pressures on international social research and evaluation
Trimmer, Karen. 2016. "Political pressures on international social research and evaluation." Research Intelligence. 131, pp. 28-29.Making sense of learning analytics to establish a holistic ecosystem for student development and support
Padro, Fernando F.. 2016. "Making sense of learning analytics to establish a holistic ecosystem for student development and support." Student Retention & Success Conference (2016). Melbourne, Australia 21 - 22 Jun 2016Higher education: the needs of the many outweigh the needs of the few
Padro, F. F. and Nair, C. S.. 2016. "Higher education: the needs of the many outweigh the needs of the few." Shah, Mahsood and Nair, Chenicheri Sid (ed.) A global perspective on private higher education. Amsterdam. Elsevier. pp. 313-328Assessment and quality: policy-steering and the making of a deus ex machina
Padro, Fernando F., Hawke, Michael F. and Hawke, Laurie M.. 2016. "Assessment and quality: policy-steering and the making of a deus ex machina." Bower, Joe and Thomas, P. L. (ed.) de-testing + de-grading schools: authentic alternatives to accountability and standardization. New York, United States. Peter Lang Publishing. pp. 33-50ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose
Sankey, Michael and Padro, Fernando. 2016. "ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose." International Journal of Quality and Service Sciences. 8 (3), pp. 345-362. https://doi.org/10.1108/IJQSS-04-2016-0033The pressures within: dilemmas in the conduct of evaluation from within government
Trimmer, Karen. 2016. "The pressures within: dilemmas in the conduct of evaluation from within government." Trimmer, Karen (ed.) Political pressures on educational and social research: international perspectives. Oxon, United Kingdom. Routledge. pp. 180-191Small wins: a strategy for developing evidence for a student learning assistance program (LAP) unit through formative evaluation
Padro, Fernando F. and Kimmins, Lindy. 2013. "Small wins: a strategy for developing evidence for a student learning assistance program (LAP) unit through formative evaluation." PASS & Peer Learning Conference (2013). Wollongong, Australia Oct 2013Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement
Padro, Fernando F., Frederiks, Anita and Kek, Megan Y.C.A.. 2013. "Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement." 2013 ASQ Advancing the STEM Agenda Conference. Grand Rapids, United States 03 - 04 Jun 2013Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results
Padró, Fernando F., Kek, Megan Y. C. A., Frederiks, Anita, Kimmins, Lindy and Ridge, Brian. 2014. "Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results." 2014 Assessment Institute Conference. Indianapolis, United States of America 19 - 21 Oct 2014 https://doi.org/10.13140/2.1.2210.7203Embedding a Risk Framework Using a SWOT Analysis
Padró, Fernando F. and Winwood, Ngaire. 2014. "Embedding a Risk Framework Using a SWOT Analysis." 2014 National Education Quality Conference (NQEC). Milwaukee, United States of America 15 - 17 Nov 2014 https://doi.org/10.13140/2.1.4438.9441The pressures of the political on rigorous and ethical research
Trimmer, Karen. 2016. "The pressures of the political on rigorous and ethical research." Trimmer, Karen (ed.) Political pressures on educational and social research: international perspectives. Oxon, United Kingdom. Routledge. pp. 3-9Maths challenges for pre-service teachers
Flegg, Nicholas and Trimmer, Karen. 2015. "Maths challenges for pre-service teachers." Trimmer, Karen, Black, Alison L. and Riddle, Stewart (ed.) Mainstreams, margins and the spaces in-between: new possibilities for education research. Abingdon, Oxford. Routledge. pp. 181-194Measurement and modeling: sequential use of analytical techniques in a study of risk-taking in decision-making by school principals
Trimmer, Karen. 2016. "Measurement and modeling: sequential use of analytical techniques in a study of risk-taking in decision-making by school principals." Teacher Development. 20 (3), pp. 398-416. https://doi.org/10.1080/13664530.2016.1155477Utilizing qualitative components of risk management as evidence on how university strategies meet QA criteria and standards
Padro, Fernando F., Winwood, Ngaire and Hawke, Michael F.. 2015. "Utilizing qualitative components of risk management as evidence on how university strategies meet QA criteria and standards." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2015): Changing Landscape of higher Education: New Demands on Quality Assurance. Chicago, United States 30 Mar - 03 Apr 2015Bringing the online student to campus: using a web-based planner to guide students in their studies
Padro, Fernando F., Kek, Megan and Newman, Tara. 2015. "Bringing the online student to campus: using a web-based planner to guide students in their studies." 2015 NASPA 20th Anniversary International Symposium: Exploring Our Past, Discovering Our Future. New Orleans, United States 21 - 22 Mar 2015A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework
Kek, Megan, Kimmins, Lindy, Ayriss, Peter, Frederiks, Anita and Padro, Fernando. 2015. "A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework." 22nd International Conference on Learning 2015: What Counts as Learning? Big Data, Little Data, Evidence & Assessment. Madrid, Spain 09 - 11 Jul 2015 United States.ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information
Sankey, Michael and Padro, Fernando. 2015. "ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2015): Changing Landscape of higher Education: New Demands on Quality Assurance. Chicago, United States 30 Mar - 03 Apr 2015 Barcelona, Spain.Evaluation as an educational development to improve practice: teacher ICT knowledge, skills and integration
Trimmer, Karen. 2015. "Evaluation as an educational development to improve practice: teacher ICT knowledge, skills and integration." Lock, Jennifer, Redmond, Petrea and Danaher, Patrick Alan (ed.) Educational developments, practices and effectiveness: global perspectives and contexts. Basingstoke, UK. Palgrave Macmillan. pp. 93-110The business of schools: the application of strategic management theories to risk taking in decision making in public schools
Trimmer, Karen. 2015. "The business of schools: the application of strategic management theories to risk taking in decision making in public schools." Baguley, Margaret M., Findlay, Yvonne S. and Kerby, Martin C. (ed.) Meanings and motivation in education research. New York, United States. Routledge. pp. 179-191ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose and capacity to generate useful quality assurance information
Sankey, Michael and Padro, Fernando F.. 2015. "ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose and capacity to generate useful quality assurance information." Dahlgaard-Park, Su Mi and Dahlgaard, Jens J. (ed.) 18th International Conference on Quality Management and Organisational Development (QMOD 2015) and International Conference Quality and Service Sciences (ICQSS 2015). Seoul, Republic of Korea 12 - 14 Oct 2015 Sweden.Which is better for embedding risk management in higher education quality assurance: ISO 31000 or the COSO framework?
Padro, Fernando F.. 2015. "Which is better for embedding risk management in higher education quality assurance: ISO 31000 or the COSO framework? " Dahlgaard-Park, Su Mi and Dahlgaard, Jens J. (ed.) 18th International Conference on Quality Management and Organisational Development (QMOD 2015) and International Conference Quality and Service Sciences (ICQSS 2015). Seoul, Republic of Korea 12 - 14 Oct 2015 Sweden.Teaching for transfer in EAP: hugging and bridging revisited
Green, Jonathan H.. 2015. "Teaching for transfer in EAP: hugging and bridging revisited." English for Specific Purposes. 37, pp. 1-12. https://doi.org/10.1016/j.esp.2014.06.003Impacts on awareness, access and utilisation of early intervention support services for Indigenous families living in rural and remote areas: the National Disability Insurance Scheme
Trimmer, Karen, Dixon, Roselyn and Stubbs, Kerry. 2015. "Impacts on awareness, access and utilisation of early intervention support services for Indigenous families living in rural and remote areas: the National Disability Insurance Scheme." Trimmer, Karen, Black, Alison L. and Riddle, Stewart (ed.) Mainstreams, margins and the spaces in-between: new possibilities for education research. Abingdon, Oxford. Routledge. pp. 195-208Transfer of learning and the cultural matrix: culture, beliefs and learning in Thailand higher education
Green, Jonathan H.. 2015. Transfer of learning and the cultural matrix: culture, beliefs and learning in Thailand higher education. Blue Mounds, Wisconsin. Deep University Press.Critical quality indicators of higher education
Chen, I-Shuo, Chen, Jui-Kuei and Padro, Fernando F.. 2017. "Critical quality indicators of higher education." Total Quality Management and Business Excellence. 28 (1-2), pp. 130-146. https://doi.org/10.1080/14783363.2015.1050178Decision-making by school principals and education researchers: the dilemma of reverse coding in structural equation modeling and its resolution in a study of risk-taking in decision-making for school principals
Trimmer, Karen. 2014. "Decision-making by school principals and education researchers: the dilemma of reverse coding in structural equation modeling and its resolution in a study of risk-taking in decision-making for school principals." Athens Journal of Education. 1 (1), pp. 69-82.Principals' voices via modelling? Issues of voice in quantitative studies and the use of complexity theory
Trimmer, Karen. 2014. "Principals' voices via modelling? Issues of voice in quantitative studies and the use of complexity theory." Midgley, Warren, Davies, Andy, Oliver, Mark E. and Danaher, Patrick Alan (ed.) Echoes: ethics and issues of voice in education research. Rotterdam, Netherlands. Sense Publishers. pp. 197-209Transfer of learning and the cultural matrix: the interrelationship of culture, beliefs, and learning
Green, Jonathan Henry. 2015. Transfer of learning and the cultural matrix: the interrelationship of culture, beliefs, and learning. PhD Thesis Doctor of Philosophy. University of Southern Queensland.A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices
Padro, Fernando F.. 2014. "A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices." Studies in Learning Evaluation Innovation and Development. 10 (1), pp. 1-13.A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices
Padro, Fernando F.. 2013. "A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices." Booth, Sara (ed.) Australasian Higher Education Evaluation Forum (AHEEF 2013): Performance Indicators for Universities and Private Providers: A time of transition, challenge and collaboration. Launceston, Australia 28 - 30 Oct 2013 Hobart, Tasmania.Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews
Padro, Fernando. 2013. "Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews." Shah, Mahsood and Nair, Chenicheri Sid (ed.) External quality audit: has it improved quality assurance in universities?. Oxford, United Kingdom. Elsevier. pp. 247-268High stakes testing assessment: the deus ex machina of quality in education
Padro, Fernando F.. 2013. "High stakes testing assessment: the deus ex machina of quality in education." Bower, Joe and Thomas, P. L. (ed.) De-testing and de-grading schools: alternatives to accountability and standardization. New York, NY. United States. Peter Lang Publishing. pp. 27-43Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes
Padro, Fernando F. and Kek, Y. M. C. A.. 2013. "Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation?
Hurley, Marlene M., Padro, Fernando F. and Hawke, Michael F.. 2013. "Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation? " Quality Approaches in Higher Education. 4 (2), pp. 20-29.Gender differences in tertiary entrance scores
Peck, Bob and Trimmer, Karen. 1995. "Gender differences in tertiary entrance scores." Jeffery, Peter L. (ed.) Association for Research in Education Conference (AARE 1994). Newcastle, Australia Melbourne, Australia.The late birthday effect in Western Australia
Peck, Bob and Trimmer, Karen. 1995. "The late birthday effect in Western Australia." Issues in Educational Research. 5 (1), pp. 35-52.Synthesising the literature concerning math anxiety to inform a project on pre-service teacher retention rates
Flegg, Nicholas, Mohamed, Kamariah and Trimmer, Karen. 2013. "Synthesising the literature concerning math anxiety to inform a project on pre-service teacher retention rates." Veenstra, Cindy P. and Standridge, Charles R. (ed.) 2013 ASQ Advancing the STEM Agenda Conference. Grand Rapids, United States 03 - 04 Jun 2013 Milwaukee, WI. United States.Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)
Sankey, Michael. and Padro, Fernando F.. 2013. "Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.Evaluating the impact of the Learning Centre on student learning and satisfaction
Padro, Fernando F. and Frederiks, Anita. 2013. "Evaluating the impact of the Learning Centre on student learning and satisfaction." Atkinson, Roger and McBeath, Clare (ed.) 22nd Annual Teaching Learning Forum (TL 2013): Design, Develop, Evaluate: The Core of the Learning Environment. Perth, Australia 07 - 08 Feb 2013 Perth, Western Australia.Independent public schools: a move to increased autonomy and devolution of decision-making in Western Australian public schools
Trimmer, Karen. 2013. "Independent public schools: a move to increased autonomy and devolution of decision-making in Western Australian public schools." Childhood Education. 89 (3), pp. 178-184. https://doi.org/10.1080/00094056.2013.792703The development of a learning community in an e-learning environment
Chang, Heejin. 2012. "The development of a learning community in an e-learning environment." International Journal of Pedagogies and Learning. 7 (2), pp. 154-161. https://doi.org/10.5172/ijpl.2012.7.2.154Walking the labyrinth: a metaphorical understanding of approaches to metaphors for, in and of education research
Midgley, Warren and Trimmer, Karen. 2013. "Walking the labyrinth: a metaphorical understanding of approaches to metaphors for, in and of education research." Midgley, Warren, Trimmer, Karen and Davies, Andy (ed.) Metaphors for, in and of education research. Newcastle Upon Tyne, United Kingdom. Cambridge Scholars Publishing. pp. 1-9Butterflies and black swans: metaphors that provide new perspectives to understand quantitative models in educational research
Trimmer, Karen. 2013. "Butterflies and black swans: metaphors that provide new perspectives to understand quantitative models in educational research." Midgley, Warren, Trimmer, Karen and Davies, Andy (ed.) Metaphors for, in and of education research. Newcastle Upon Tyne, United Kingdom. Cambridge Scholars Publishing. pp. 173-188Transfer of learning and its ascendancy in higher education: a cultural critique
Green, Jonathan H.. 2013. "Transfer of learning and its ascendancy in higher education: a cultural critique." Teaching in Higher Education. 18 (4), pp. 365-376. https://doi.org/10.1080/13562517.2012.719155Policy for all? The impact of centrally developed, universally applied policy on decision-making in Western Australian public schools
Trimmer, Karen. 2012. "Policy for all? The impact of centrally developed, universally applied policy on decision-making in Western Australian public schools." Fan, Si, Le, Thao, Le, Quynh and Yue, Yun (ed.) 2012 International Conference: Innovative Research in a Changing and Challenging World (AUAMII 2012). Phuket, Thailand 16 - 18 May 2012 Launceston, Tasmania.EAP: English for any purpose?
Green, Jonathan H.. 2008. "EAP: English for any purpose?" The International Journal of Learning. 15 (7), pp. 63-72.Who's the boss? Culture and the problem of transfer
Green, Jonathan H.. 2010. "Who's the boss? Culture and the problem of transfer." The International Journal of Learning. 17 (6), pp. 393-402.This item comprises data from the following sources: Scopus