Using the QFD matrix as a major continuous improvement tool to improve organizational quality
Edited book (chapter)
Chapter Title | Using the QFD matrix as a major continuous improvement tool to improve organizational quality |
---|---|
Book Chapter Category | Edited book (chapter) |
ERA Publisher ID | 2177 |
Book Title | Cases on quality initiatives for organizational longevity |
Authors | Mohsin, Ahmed Mansour (Author), Padro, Fernando F. (Author) and Trimmer, Karen (Author) |
Editors | Krishnan, Archana |
Page Range | 1-34 |
Series | Advances in Logistics, Operations, and Management Science |
Chapter Number | 1 |
Number of Pages | 34 |
Year | 2018 |
Publisher | IGI Global |
Place of Publication | Hershey, PA, United States |
ISBN | 9781522552888 |
9781522552895 | |
ISSN | 2327-350X |
2327-3518 | |
Digital Object Identifier (DOI) | https://doi.org/10.4018/978-1-5225-5288-8.ch001 |
Web Address (URL) | https://www.igi-global.com/gateway/chapter/209854 |
Abstract | This is a case study of an Australian higher education institution (HEI) using quality function deployment (QFD) to identify areas of improvement in serving and meeting the needs of international students enrolled at this university. The composite institution reflects what is currently happening at the time of this writing as part of a process of determining international student needs and ensuring that these are met while meeting academic and institutional requirements (IR). The use of QFD fills a major gap since most methodologies practiced do not focus on either capturing the international students' voice or align these with IRs to enhance the opportunities for successful completion of a degree and meeting student personal and professional expectations. Results are incomplete at this time and thus cannot be reported, but a discussion of the approach is provided, and initial observations are presented to adequately describe the use of QFD and processes and tools used to complete different parts are the central piece of the process, the house of quality (HoQ). |
Keywords | continuous improvement, general agreement on trade in services, globalisation, house of quality, international students, internationalisation, quality function deployment, total quality management |
ANZSRC Field of Research 2020 | 390303. Higher education |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Linguistics, Adult and Specialist Education |
Open Access College | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q4wy6/using-the-qfd-matrix-as-a-major-continuous-improvement-tool-to-improve-organizational-quality
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