Critical quality indicators of higher education

Article

Chen, I-Shuo, Chen, Jui-Kuei and Padro, Fernando F.. 2017. "Critical quality indicators of higher education." Total Quality Management and Business Excellence. 28 (1-2), pp. 130-146. https://doi.org/10.1080/14783363.2015.1050178
Article Title

Critical quality indicators of higher education

ERA Journal ID19379
Article CategoryArticle
AuthorsChen, I-Shuo (Author), Chen, Jui-Kuei (Author) and Padro, Fernando F. (Author)
Journal TitleTotal Quality Management and Business Excellence
Journal Citation28 (1-2), pp. 130-146
Number of Pages17
Year2017
Place of PublicationUnited Kingdom
ISSN1478-3363
1478-3371
Digital Object Identifier (DOI)https://doi.org/10.1080/14783363.2015.1050178
Web Address (URL)http://www.tandfonline.com/doi/full/10.1080/14783363.2015.1050178
Abstract

This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using
importance–performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the
literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.

Keywordstotal quality management (TQM); higher education; critical quality indicator (CQI); importance–performance analysis (IPA); fuzzy analytic hierarchy process (FAHP)
ANZSRC Field of Research 2020390303. Higher education
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsUniversity of Dublin, Ireland
Tamkang University, Taiwan
Learning and Teaching Support Unit
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q3537/critical-quality-indicators-of-higher-education

Log in to edit
  • 1793
    total views
  • 15
    total downloads
  • 2
    views this month
  • 0
    downloads this month

Export as

Related outputs

A Three-Step Framework for Assessment Design for Academic Integrity
Balloo, Kieran, Judith, Kate, Padro, Fernando, Park, Sang-Soon and Chang, Heejin. 2023. "A Three-Step Framework for Assessment Design for Academic Integrity." 2023 Australasian Academic Integrity Network Forum. 22 - 22 Sep 2023 Australia.
The academic integrity-artificial intelligence nexus: An institutional and personal normative risk to quality of learning and teaching at higher education institutions
Padro, Fernando F., Chang, Heejin and Parkes, Frey. 2023. "The academic integrity-artificial intelligence nexus: An institutional and personal normative risk to quality of learning and teaching at higher education institutions." 26th Excellence in Services International Conference (EISIC). Paisley, Scotland 31 Aug - 01 Sep 2023 Scotland.
Assessment design to support sound academic integrity practices for Pathways students
Judith, Kate, Balloo, Kieran, Chang,Heejin, Park, Sang-Soon and Padro, Fernando. 2023. "Assessment design to support sound academic integrity practices for Pathways students." A New Agenda for Pathways Education and Research Colloquium. University of Southern Queensland 26 - 26 Oct 2023
Introduction: Student Support Services in an Overall Ecology for Learning
Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.. 2022. "Introduction: Student Support Services in an Overall Ecology for Learning." Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 3-10
Towards an Interconnected University Ecology for a Hypercomplex World
Kek, Megan Yih Chyn A., Padro, Fernando F. and Huijser, Henk. 2022. "Towards an Interconnected University Ecology for a Hypercomplex World." Hujser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) Student Support Services. Singapore. Springer. pp. 871-883
Student Support Services
Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F.. Huijser, Henk, Kek, Megan Yih Chyn A. and Padro, Fernando F. (ed.) 2022. Student Support Services. Singapore. Springer.
The Learning Centre: Supporting student success
Kek, Megan, Padro, Fernando, Kimmins, Lindy, Frederiks, Anita, Ayriss, Peter, Emmerson, Mark, Thangavelu, Anbarasu, Dickson, Bronwen, McCarthy, Elizabeth, Devi, Aruna, Eacersall, Douglas and Atwell, Brenda. 2016. "The Learning Centre: Supporting student success." Learning and Teaching Celebration. Toowoomba, Australia 2016 Toowoomba, Australia.
TQM's presence within legal systems: example of impact on Australian higher education
Padro, Fernando F., Trimmer, Karen, Chang, Heejin and Green, Jonathan. 2024. "TQM's presence within legal systems: example of impact on Australian higher education." The TQM Journal. 36 (7), pp. 1845-1864. https://doi.org/10.1108/TQM-12-2019-0307
Longer-term benefits for those benchmarking technology enhanced learning: Facilitating excellence slowly but surely
Sankey, Michael and Padro, Fernando F.. 2018. "Longer-term benefits for those benchmarking technology enhanced learning: Facilitating excellence slowly but surely ." Innovation, Excellence, Diversity: Third Annual TEQSA Conference (2018). Melbourne, Australia 28 - 30 Nov 2018
Benchmarking and ACODE Benchmarking: A methodological perspective
Padro, Fernando F.. 2018. "Benchmarking and ACODE Benchmarking: A methodological perspective." ACODE Benchmarking Summit 2018. Brisbane, Australia 25 - 26 Jun 2018
TQM’s impact on the legal apparatus: informing and directing compliance practices
Padro, Fernando F. and Green, Jonathan H.. 2018. "TQM’s impact on the legal apparatus: informing and directing compliance practices." Trimmer, Karen, Dixon, Roselyn and Findlay, Yvonne S. (ed.) The Palgrave handbook of education law for schools. Cham, Switzerland. Palgrave Macmillan. pp. 167-196
Education administrators in wonderland: figuring out policy-making and regulatory compliance when making decisions
Padro, Fernando F. and Green, Jonathan H.. 2018. "Education administrators in wonderland: figuring out policy-making and regulatory compliance when making decisions." Trimmer, Karen, Dixon, Roselyn and Findlay, Yvonne S. (ed.) The Palgrave handbook of education law for schools. Cham, Switzerland. Palgrave Macmillan. pp. 141-166
Preface [to Professional and support staff in higher education]
Padro, Fernando F.. 2018. "Preface [to Professional and support staff in higher education]." Bossu, Carina and Brown, Natalie (ed.) Professional and support staff in higher education. Singapore. Springer. pp. v-xxii
Post-graduate supervision of Indigenous students in the health-related fields
Gorman, Don, Padro, Fernando F. and Press, Nona. 2019. "Post-graduate supervision of Indigenous students in the health-related fields." Newman, Tara, Trimmer, Karen and Padro, Fernando F. (ed.) Ensuring quality in professional education volume I:human client fields pedagogy and knowledge structures. Switzerland. Palgrave Macmillan. pp. 259-287
The need for case studies to illustrate quality practice: teaching in higher education to ensure quality of entry level professionals
Newman, Tara, Trimmer, Karen and Padro, Fernando F.. 2019. "The need for case studies to illustrate quality practice: teaching in higher education to ensure quality of entry level professionals." Trimmer, Karen, Newman, Tara and Padro, Fernando F (ed.) Ensuring quality in professional education volume I: human client fields pedagogy and knowledge structures. Cham, Switzerland. Palgrave Macmillan. pp. 1-17
How about professionalism, professions and standards: the creation of acculturated professionals
Padro, Fernando F., Kek, Megan Y. C. A., Press, Nona, Trimmer, Karen, Green, Jonathan H., Hawke, Michael F. and Hawke, Laurie. 2019. "How about professionalism, professions and standards: the creation of acculturated professionals." Trimmer, Karen, Newman, Tara and Padro, Fernando F. (ed.) Ensuring quality in professional education volume II: engineering pedagogy and international knowledge structures. Cham, Switzerland. Palgrave Macmillan. pp. 1-28
The doctoral studies paradox: Indigenous cultural paradigms versus Western-based research practices
Padro, Fernando F.. 2018. "The doctoral studies paradox: Indigenous cultural paradigms versus Western-based research practices ." Padro, Fernando F., Erwee, Ronel, Harmes, Meredith A., Harmes, Marcus K. and Danaher, Patrick Alan (ed.) Postgraduate education in higher education. Singapore. Springer. pp. 589-600
Doctoral program types and legitimacy of models: different forms for different purposes
Padro, Fernando F., Green, Jonathan H. and Templeton, Robert. 2018. "Doctoral program types and legitimacy of models: different forms for different purposes." Padro, Fernando F., Erwee, Ronel, Harmes, Meredith A., Harmes, Marcus K. and Danaher, Patrick Alan (ed.) Postgraduate education in higher education. Singapore. Springer. pp. 165-188
Preface [to Postgraduate education in higher education]
Padro, Fernando F.. 2018. "Preface [to Postgraduate education in higher education]." Padro, Fernando F., Erwee, Ronel, Harmes, Meredith A., Harmes, Marcus K. and Danaher, Patrick Alan (ed.) Postgraduate education in higher education. Singapore. Springer. pp. vii-xxii
Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment
Padro, Fernando F. and Sankey, Michael. 2018. "Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment." Krishnan, Archana (ed.) Cases on quality initiatives for organizational longevity. Hershey, PA, USA. IGI Global. pp. 35-73
Using the QFD matrix as a major continuous improvement tool to improve organizational quality
Mohsin, Ahmed Mansour, Padro, Fernando F. and Trimmer, Karen. 2018. "Using the QFD matrix as a major continuous improvement tool to improve organizational quality." Krishnan, Archana (ed.) Cases on quality initiatives for organizational longevity. Hershey, PA, United States. IGI Global. pp. 1-34
Contexts, debates, histories, and futures of post-graduate education in higher education
Erwee, Ronel, Harmes, Meredith A., Harmes, Marcus K., Danaher, Patrick Alan and Padro, Fernando F.. 2018. "Contexts, debates, histories, and futures of post-graduate education in higher education." Padro, Fernando F., Erwee, Ronel, Harmes, Meredith A., Harmes, Marcus K. and Danaher, Patrick Alan (ed.) Postgraduate education in higher education. Singapore. Springer. pp. 3-16
Forming a culture of evidence by using learning analytics to establish a holistic eco-system for student development and support at an Australian regional university whose main teaching modality is online
Padro, Fernando F. and Kek, Megan Y. C. A.. 2017. "Forming a culture of evidence by using learning analytics to establish a holistic eco-system for student development and support at an Australian regional university whose main teaching modality is online." Callaos, Nagib, Sanchez, Belkis, Savoie, Michael, Welsch, Friedrich and Carrasquero, Jose Vicente (ed.) 8th International Conference on Society and Information Technologies (ICSIT 2017). Orlando, United States 21 - 24 Mar 2017 Winter Garden, Florida, USA.
Note from the Editor
Padro, Fernando. 2013. "Note from the Editor." Quality Approaches in Higher Education. 4 (2), pp. 2-2.
The doctoral studies paradox: Indigenous cultural paradigms versus Western-based research practices
Padro, Fernando F.. 2017. "The doctoral studies paradox: Indigenous cultural paradigms versus Western-based research practices." Callaos, Carrasquero, Sanchez, Belkis, Savoie, Michael, Welsch, Friedrich and Carrasquero, Jose Vicente (ed.) 8th International Conference on Society and Information Technologies (ICSIT 2017). Orlando, United States 21 - 24 Mar 2017 Winter Garden, Florida, USA.
Giving the body of knowledge a voice
Padro, Fernando F.. 2012. "Giving the body of knowledge a voice." Quality Approaches in Higher Education. 3 (2), pp. 2-6.
Quality in primary and secondary education
Padro, Fernando F.. 2015. "Quality in primary and secondary education." Dahlgaard-Park, Su Mi (ed.) The SAGE encyclopedia of quality and the service economy. SAGE Publications Ltd. pp. 592-596
Quality in higher education
Padro, Fernando F.. 2015. "Quality in higher education ." Dahlgaard-Park, Su Mi (ed.) The SAGE encyclopedia of quality and the service economy. United States. SAGE Publications Ltd. pp. 588-592
Summary and recommendations
Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A.. 2012. "Summary and recommendations." Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A. (ed.) Advancing the STEM Agenda for Education, theWorkplace and Society (2012). Menomonie, United States 19 - 20 Jul 2011 Milwaukee, WI. United States.
STEM and job churning: one influence impacting STEM career choice
Padro, Fernando F.. 2012. "STEM and job churning: one influence impacting STEM career choice." Veenstra, Cindy P., Padro, Fernando F. and Furst-Bowe, Julie A. (ed.) Advancing the STEM Agenda in Education, the Workplace and Society Conference (STEM 2011). Menomonie, United States Jul 2011 Milwaukee, WI. United States.
Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning
Kek, Megan, Godwin, Julie, Counter, Vivienne and Padro, Fernando. 2013. "Reconceptualising student experience: creating interconnections between the curricular, co-curricular and technologies into a seamless place of learning." 36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013). Auckland, New Zealand 01 - 04 Jul 2013 Sydney, Australia.
Faculty Fellows NASPA Doctoral Workshop
Padro, Fernando F. and Ortiz, Anna. 2013. "Faculty Fellows NASPA Doctoral Workshop." 2013 NASPA Annual Conference. Orlando, United States of America 16 - 19 Mar 2013
Making sense of learning analytics to establish a holistic ecosystem for student development and support
Padro, Fernando F.. 2016. "Making sense of learning analytics to establish a holistic ecosystem for student development and support." Student Retention & Success Conference (2016). Melbourne, Australia 21 - 22 Jun 2016
Higher education: the needs of the many outweigh the needs of the few
Padro, F. F. and Nair, C. S.. 2016. "Higher education: the needs of the many outweigh the needs of the few." Shah, Mahsood and Nair, Chenicheri Sid (ed.) A global perspective on private higher education. Amsterdam. Elsevier. pp. 313-328
Assessment and quality: policy-steering and the making of a deus ex machina
Padro, Fernando F., Hawke, Michael F. and Hawke, Laurie M.. 2016. "Assessment and quality: policy-steering and the making of a deus ex machina." Bower, Joe and Thomas, P. L. (ed.) de-testing + de-grading schools: authentic alternatives to accountability and standardization. New York, United States. Peter Lang Publishing. pp. 33-50
ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose
Sankey, Michael and Padro, Fernando. 2016. "ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose." International Journal of Quality and Service Sciences. 8 (3), pp. 345-362. https://doi.org/10.1108/IJQSS-04-2016-0033
Small wins: a strategy for developing evidence for a student learning assistance program (LAP) unit through formative evaluation
Padro, Fernando F. and Kimmins, Lindy. 2013. "Small wins: a strategy for developing evidence for a student learning assistance program (LAP) unit through formative evaluation." PASS & Peer Learning Conference (2013). Wollongong, Australia Oct 2013
Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement
Padro, Fernando F., Frederiks, Anita and Kek, Megan Y.C.A.. 2013. "Using data from Learning Centre and other learning assistance programs to evaluate the institutional view of STEM discipline engagement." 2013 ASQ Advancing the STEM Agenda Conference. Grand Rapids, United States 03 - 04 Jun 2013
Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results
Padró, Fernando F., Kek, Megan Y. C. A., Frederiks, Anita, Kimmins, Lindy and Ridge, Brian. 2014. "Strategies for establising systematic databases to determine the impact of learning assistance programs on student learning: approaches and early results." 2014 Assessment Institute Conference. Indianapolis, United States of America 19 - 21 Oct 2014 https://doi.org/10.13140/2.1.2210.7203
Embedding a Risk Framework Using a SWOT Analysis
Padró, Fernando F. and Winwood, Ngaire. 2014. "Embedding a Risk Framework Using a SWOT Analysis." 2014 National Education Quality Conference (NQEC). Milwaukee, United States of America 15 - 17 Nov 2014 https://doi.org/10.13140/2.1.4438.9441
Utilizing qualitative components of risk management as evidence on how university strategies meet QA criteria and standards
Padro, Fernando F., Winwood, Ngaire and Hawke, Michael F.. 2015. "Utilizing qualitative components of risk management as evidence on how university strategies meet QA criteria and standards." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2015): Changing Landscape of higher Education: New Demands on Quality Assurance. Chicago, United States 30 Mar - 03 Apr 2015
Bringing the online student to campus: using a web-based planner to guide students in their studies
Padro, Fernando F., Kek, Megan and Newman, Tara. 2015. "Bringing the online student to campus: using a web-based planner to guide students in their studies." 2015 NASPA 20th Anniversary International Symposium: Exploring Our Past, Discovering Our Future. New Orleans, United States 21 - 22 Mar 2015
A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework
Kek, Megan, Kimmins, Lindy, Ayriss, Peter, Frederiks, Anita and Padro, Fernando. 2015. "A quest for student success: exploring the contributions of co-curricular learning opportunities on student success as defined by TEQSA risk assessment framework." 22nd International Conference on Learning 2015: What Counts as Learning? Big Data, Little Data, Evidence & Assessment. Madrid, Spain 09 - 11 Jul 2015 United States.
ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information
Sankey, Michael and Padro, Fernando. 2015. "ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2015): Changing Landscape of higher Education: New Demands on Quality Assurance. Chicago, United States 30 Mar - 03 Apr 2015 Barcelona, Spain.
ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose and capacity to generate useful quality assurance information
Sankey, Michael and Padro, Fernando F.. 2015. "ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose and capacity to generate useful quality assurance information." Dahlgaard-Park, Su Mi and Dahlgaard, Jens J. (ed.) 18th International Conference on Quality Management and Organisational Development (QMOD 2015) and International Conference Quality and Service Sciences (ICQSS 2015). Seoul, Republic of Korea 12 - 14 Oct 2015 Sweden.
Which is better for embedding risk management in higher education quality assurance: ISO 31000 or the COSO framework?
Padro, Fernando F.. 2015. "Which is better for embedding risk management in higher education quality assurance: ISO 31000 or the COSO framework? " Dahlgaard-Park, Su Mi and Dahlgaard, Jens J. (ed.) 18th International Conference on Quality Management and Organisational Development (QMOD 2015) and International Conference Quality and Service Sciences (ICQSS 2015). Seoul, Republic of Korea 12 - 14 Oct 2015 Sweden.
A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices
Padro, Fernando F.. 2014. "A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices." Studies in Learning Evaluation Innovation and Development. 10 (1), pp. 1-13.
A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices
Padro, Fernando F.. 2013. "A conceptual framework on establishing a risk management framework within existing university assessment and evaluation practices." Booth, Sara (ed.) Australasian Higher Education Evaluation Forum (AHEEF 2013): Performance Indicators for Universities and Private Providers: A time of transition, challenge and collaboration. Launceston, Australia 28 - 30 Oct 2013 Hobart, Tasmania.
Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews
Padro, Fernando. 2013. "Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews." Shah, Mahsood and Nair, Chenicheri Sid (ed.) External quality audit: has it improved quality assurance in universities?. Oxford, United Kingdom. Elsevier. pp. 247-268
High stakes testing assessment: the deus ex machina of quality in education
Padro, Fernando F.. 2013. "High stakes testing assessment: the deus ex machina of quality in education." Bower, Joe and Thomas, P. L. (ed.) De-testing and de-grading schools: alternatives to accountability and standardization. New York, NY. United States. Peter Lang Publishing. pp. 27-43
Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes
Padro, Fernando F. and Kek, Y. M. C. A.. 2013. "Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation?
Hurley, Marlene M., Padro, Fernando F. and Hawke, Michael F.. 2013. "Will Race to the Top have the same mixed results No Child Left Behind had on student learning and preservice teacher preparation? " Quality Approaches in Higher Education. 4 (2), pp. 20-29.
Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)
Sankey, Michael. and Padro, Fernando F.. 2013. "Using distributed learning as a measure to capture additional data on the quality of technology enhanced learning (TEL)." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes. Taipei, Taiwan 08 - 12 Apr 2013 Taipei, Taiwan.
Evaluating the impact of the Learning Centre on student learning and satisfaction
Padro, Fernando F. and Frederiks, Anita. 2013. "Evaluating the impact of the Learning Centre on student learning and satisfaction." Atkinson, Roger and McBeath, Clare (ed.) 22nd Annual Teaching Learning Forum (TL 2013): Design, Develop, Evaluate: The Core of the Learning Environment. Perth, Australia 07 - 08 Feb 2013 Perth, Western Australia.