Closing the loop: a case study of a post-evaluation strategy

Paper

Kek, Megan Yih Chyn Alexandria, Hunt, Lynne and Sankey, Michael D.. 2009. "Closing the loop: a case study of a post-evaluation strategy." AUQF2009: Internal & External Quality Assurance: Tensions & Synergies. Alice Springs, Australia 01 - 03 Jul 2009 Australia.

Paper/Presentation Title	Closing the loop: a case study of a post-evaluation strategy
Presentation Type	Paper
Authors	Kek, Megan Yih Chyn Alexandria (Author), Hunt, Lynne (Author) and Sankey, Michael D. (Author)
Journal or Proceedings Title	Proceedings of AUQF2009: Internal & External Quality Assurance: Tensions & Synergies
ERA Conference ID	60161
Number of Pages	6
Year	2009
Place of Publication	Australia
ISBN	9781921561139
Web Address (URL) of Paper	http://www.auqa.edu.au/files/publications/auqf%20proceedings%202009.pdf
Conference/Event	AUQF2009: Internal & External Quality Assurance: Tensions & Synergies
	Australian Universities Quality Forum (AUQF)
Event Details	AUQF2009: Internal & External Quality Assurance: Tensions & Synergies Event Date 01 to end of 03 Jul 2009 Event Location Alice Springs, Australia
Event Details	Australian Universities Quality Forum (AUQF) AUQF
Abstract	This paper establishes the broad context of evaluation about learning and teaching in universities. It refers particularly to student feedback, indicating that current practice is less than satisfactory because universities complain of low response rates and students complain that they are not informed of results or any actions taken to improve courses and programs as a consequence of their feedback. The paper addresses the importance of valuing students’ views by communicating back to them and ensuring quality transformation of student feedback by ‘closing the loop’. It describes the Course and Program Review (CPR) model, designed by the University of Southern Queensland (USQ) and the new post-evaluation strategy.
Keywords	closing the loop, student feedback, on-line evaluation, post-evaluation, assessment feedback
ANZSRC Field of Research 2020	390303. Higher education
	390402. Education assessment and evaluation
Public Notes	© 2009 by the authors. Deposited with permission of publisher (Australian Universities Quality Agency). AUQA Occasional Publications Number 19.
Byline Affiliations	Learning and Teaching Support Unit

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Kek, Megan Yih Chyn A. and Huijser, Henk. 2009. "What makes a deep and self-directed learner: exploring factors that influence learning approaches and self-directed learning in a PBL context at a Malaysian private university." 2nd International PBL Symposium: What Are We Learning About Learning?. Singapore 10 - 12 Jun 2009 Singapore.

Still one size does not fit all: even using a multimodal approach to teaching a core communications course

Sankey, Michael and Kiernan, Eleanor. 2007. "Still one size does not fit all: even using a multimodal approach to teaching a core communications course." Kift, Sally (ed.) 10th Pacific Rim First Year in Higher Education Conference (FYHE 2007). Brisbane, Australia 04 - 06 Jul 2007 Brisbane, Australia.

Maintaining a balance whilst building momentum: designing for millennial learners and everyone else

Sankey, Michael. 2005. "Maintaining a balance whilst building momentum: designing for millennial learners and everyone else ." Goss, Halima (ed.) 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2005). Brisbane, Australia 04 - 07 Dec 2005 Brisbane, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).

Engaging students through multimodal learning environments: the journey continues

Sankey, Michael, Birch, Dawn and Gardiner, Michael. 2010. "Engaging students through multimodal learning environments: the journey continues." Steel, Caroline, Keppell, Michael, Gerbic, Philippa and Housego, Simon (ed.) 27th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2010). Sydney, Australia 05 - 08 Dec 2010 Brisbane, Australia.

Multimodal design for blended course delivery: developing and evaluating design heuristics for a new paradigm in student engagement

Sankey, Michael D.. 2010. Multimodal design for blended course delivery: developing and evaluating design heuristics for a new paradigm in student engagement. Saarbruchen, Germany. VDM Verlag Dr. Muller.

Learning spaces for the digital age: blending space with pedagogy

Hunt, Lynne, Huijser, Henk and Sankey, Michael. 2011. "Learning spaces for the digital age: blending space with pedagogy ." Keppell, Mike, Souter, Kay and Riddle, Matthew (ed.) Physical and virtual learning spaces in higher education: concepts for the modern learning environment. Hershey, PA. United States. IGI Global. pp. 182-197

Accounting graduates and the capabilities that count: perceptions of graduates, employers and accounting academics in four Australian universities

Oliver, Beverley, Whelan, Barbara, Hunt, Lynne and Hammer, Sara. 2011. "Accounting graduates and the capabilities that count: perceptions of graduates, employers and accounting academics in four Australian universities." Journal of Teaching and Learning for Graduate Employability. 2 (1), pp. 2-27.

The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms

Kek, Megan Yih Chyn A. and Huijser, Henk. 2011. "The power of problem-based learning in developing critical thinking skills: preparing students for tomorrow's digital futures in today's classrooms." Higher Education Research and Development. 30 (3), pp. 329-341. https://doi.org/10.1080/07294360.2010.501074

Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university

Kek, Megan and Huijser, Henk. 2011. "Exploring the combined relationships of student and teacher factors on learning approaches and self-directed learning readiness at a Malaysian university." Studies in Higher Education. 36 (2), pp. 185-208. https://doi.org/10.1080/03075070903519210

Adopting educational technology to enhance the marketing curriculum: is it worth the effort?

Birch, Dawn, Sankey, Michael and Gardiner, Michael. 2010. "Adopting educational technology to enhance the marketing curriculum: is it worth the effort?" Ballantine, Paul and Finsterwalder, Jorg (ed.) ANZMAC 2010: Doing More With Less. Christchurch, New Zealand 29 Nov - 01 Dec 2010 Christchurch, New Zealand.

Aligning a futures oriented higher education context with an institutional learning and teaching agenda

Sankey, Michael D.. 2010. "Aligning a futures oriented higher education context with an institutional learning and teaching agenda." Learning Futures Festival 2010. Leicester, United Kingdom 07 - 14 Jan 2010 Leicester, UK.

The graduate employability indicators: capturing broader stakeholder perspectives on the achievement and importance of employability attributes

Oliver, Beverley, Hunt, Lynne, Jones, Sandra, Pearce, Amanda, Hammer, Sara, Jones, Sue and Whelan, Barbara. 2010. "The graduate employability indicators: capturing broader stakeholder perspectives on the achievement and importance of employability attributes." Australian Quality Forum 2010 - Higher Education: Quality in Uncertain Times. Gold Coast, Australia 30 Jun - 02 Jul 2010 Melbourne, Australia.

Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning

Hunt, Lynne, Kek, Megan Yih Chyn Alexandria and Huijser, Hendrik. 2010. "Comparison of offshore and onshore students' perceptions of university learning environments and quality of educational experiences: implications for teaching and learning." ISSOTL 2010: Global Theories and Local Practices: Institutional, Disciplinary and Cultural Variations. Liverpool, United Kingdom 19 - 22 Oct 2010 United States.

Capturing stakeholder perceptions of graduate capability development: challenges associated with graduate employability indicators

Whelan, Barbara, Oliver, Beverley, Hunt, Lynne, Hammer, Sara, Jones, Sandra and Pearce, Amanda. 2010. "Capturing stakeholder perceptions of graduate capability development: challenges associated with graduate employability indicators." Campbell, Matthew (ed.) ACEN 2010: Work Integrated Learning (WIL): Responding to Challenges . Perth, Australia 29 Sep - 01 Oct 2010 Melbourne, Australia.

You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond

Huijser, Henk and Sankey, Michael. 2011. "You can lead the horse to water, but: aligning learning and teaching in a Web 2.0 context and beyond." Lee, Mark J. W. and McLoughlin, Catherine (ed.) Web 2.0-based e-learning: applying social informatics for tertiary teaching. Hershey, PA. United States. IGI Global. pp. 267-283

Creative e-transitions

Hunt, Lynne. 2004. "Creative e-transitions." Ghaoui, Claude (ed.) e-Education applications: human factors and innovative approaches. Hershey, PA, USA. IGI Global. pp. 153-163

Authentic learning at work

Hunt, Lynne. 2006. "Authentic learning at work." Herrington, Anthony and Herrington, Jan (ed.) Authentic learning environments in higher education. Hershey, PA, United States. Idea Group Publishing . pp. 262-282

What makes the Boy from Oz good? Hugh Jackman and the pedagogy of excellence

Quin, Robyn, Hunt, Lynne and Sparrow, Heather. 2005. "What makes the Boy from Oz good? Hugh Jackman and the pedagogy of excellence." Journal of Educational Enquiry. 6 (1), pp. 1-18.

Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing

Wee, Lynda Keng Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Educational innovation for the knowledge-based economy: development of an authentic problem-based learning education model in business marketing." A Pathway to Better Learning International Conference (PBL 2002). Baltimore, United States 16 - 20 Jun 2002 Newark, DE. United States.

An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium

Muthaly, Sita, Wee, Keng Neo Lynda and Kek, Megan. 2003. "An empirical research on Singaporean polytechnic students' rationale in selecting Australian universities in the new millennium." 1st Doing Business Across Borders Conference (DBAB 2001). Newscastle, Australia 22 - 23 Nov 2001 Newcastle, Australia.

Crafting effective problems for problem-based learning

Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Sim, Matthew Heng Chye. 2001. "Crafting effective problems for problem-based learning." 3rd Asia-Pacific Conference on Problem-Based Learning 2001: Experience, Empowerment and Evidence. Rockhampton, Australia 09 - 12 Dec 2001 Newcastle, Australia.

Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective

Wee, Lynda Keng Neo, Kek, Megan Yih Chyn Alexandria, Da Silva, Geoffrey and Seah, Tien Hock Dominic. 2000. "Tried and tested: issues and implications for educators in problem-based learning - relearning from the learners' perspective." 2nd Asia-Pacific Conference on Problem-Based Learning 2000: PBL: Educational Innovation Across Disciplines. Singapore 04 - 07 Dec 2000 Singapore.

Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students

Kek, Megan and Wee, Lynda Keng-Neo. 2000. "Triumphs and trials of using problem based learning in marketing communications education: perspectives from educators and students." 9th International Advertising Association World Education Conference 2000. Miami, United States 12 - 15 Oct 2000

Family, learning environments, learning approaches, and student outcomes in a Malaysian private university

Kek, Megan Yih Chyn Alexandria, Darmawan, I Gusti Ngurah and Chen, Yu Sui. 2007. "Family, learning environments, learning approaches, and student outcomes in a Malaysian private university." International Education Journal: Comparative Perspectives. 8 (2), pp. 318-336.

Planning for a sustainable academic future

Hunt, Lynne and Peach, Neil. 2009. "Planning for a sustainable academic future." Academic futures: inquiries into higher education and pedagogy. Newcastle upon Tyne, United Kingdom. Cambridge Scholars Publishing. pp. 14-26

What makes students happy? Factors influencing student engagement using student evaluation data

Kek, Megan Yih Chyn Alexandria and Stow, Sarah. 2009. "What makes students happy? Factors influencing student engagement using student evaluation data." Kift, Sally (ed.) ALTC First Year Experience Curriculum Design Symposium 2009. Brisbane, Australia 05 - 06 Feb 2009 Brisbane, Australia.

Health's a difficult beast: the interrelationships between domestic violence, women's health and the health sector: an Australian case study

Fisher, Colleen, Hunt, Lynne, Adamsam, Rhonda and Thurston, Wilfreda E.. 2007. "Health's a difficult beast: the interrelationships between domestic violence, women's health and the health sector: an Australian case study." Social Science and Medicine. 65 (8), pp. 1742-1750. https://doi.org/10.1016/j.socscimed.2007.05.047

Rewriting marketing communications education using problem-based learning

Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. "Rewriting marketing communications education using problem-based learning." 2nd Symposium on Teaching and Learning in Higher Education (TLHE 2002): Paradigm Shift in Higher Education. Singapore 04 - 06 Sep 2002 Singapore.

Teaching narrative journalism and the APN News and Media Professional Development Program

Little, Janine and Sankey, Michael. 2007. "Teaching narrative journalism and the APN News and Media Professional Development Program." Asia Pacific Media Educator.

Transforming the marketing curriculum using problem-based learning: a case study

Wee, Lynda Keng-Neo, Kek, Megan Yih Chyn Alexandria and Kelley, Craig A.. 2003. "Transforming the marketing curriculum using problem-based learning: a case study." Journal of Marketing Education. 25 (2), pp. 150-162. https://doi.org/10.1177/0273475303254016

Authentic problem-based learning: rewriting business education

Wee, Lynda Keng-Neo and Kek, Megan Yih Chyn Alexandria. 2002. Authentic problem-based learning: rewriting business education. Singapore. Prentice Hall.

The ethics of designing for multimodality: empowering non traditional learners

Sankey, Michael D. and St Hill, Rod. 2008. "The ethics of designing for multimodality: empowering non traditional learners." Demiray, Ugur and Sharma, Ramesh C. (ed.) Ethical practices and implications in distance learning. Hershey, PA. USA. IGI Global. pp. 126-154

Communities of practice: a sphere of influence enhancing teaching and learning in higher education

Lawrence, Jill and Sankey, Michael. 2008. "Communities of practice: a sphere of influence enhancing teaching and learning in higher education." Tilley, Elspeth (ed.) 2008 Australian and New Zealand Communication Association Conference: Power and Place (ANZCA 2008). Wellington, New Zealand 09 - 11 Jul 2008 Wellington, New Zealand.

Ethical considerations in providing distance education in the light of massification

Sankey, Michael and St Hill, Rod. 2008. "Ethical considerations in providing distance education in the light of massification." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.

I'm not alone: first year course leaders helped through communities of practice

Sankey, Michael D. and Lawrence, Jill. 2008. "I'm not alone: first year course leaders helped through communities of practice." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.

Comparing Writely and Moodle online assignment submission and assessment

Petrus, Khaleel and Sankey, Michael. 2007. "Comparing Writely and Moodle online assignment submission and assessment." Fogarty, Roderick (ed.) 3rd International Conference on Pedagogies and Learning. Brisbane, Australia 26 - 28 Sep 2007 Toowoomba, Australia.

Drivers for and obstacles to the development of interactive multimodal technology-mediated distance higher education courses

Birch, Dawn and Sankey, Michael D.. 2008. "Drivers for and obstacles to the development of interactive multimodal technology-mediated distance higher education courses ." International Journal of Education and Development Using Information and Communication Technology. 4 (1), pp. 1-10.

Designing pedagogies for cadet journalists on the ground and doing it

Little, Janine and Sankey, Michael D.. 2007. "Designing pedagogies for cadet journalists on the ground and doing it." 3rd International Conference on Pedagogies and Learning. Brisbane, Australia 26 - 28 Sep 2007

At the margins

Fisher, C., Hunt, L. and Adamsam, R.. 2005. "At the margins." Inaugural World Conference on the Prevention of Family Violence 2005: Domestic Violence and Health Policy Integration. Alberta,Canada 23 - 26 Oct 2005 Calgary, Canada.

How to develop 15 multimodal design heuristics in 3 easy (not) lessons

Sankey, Michael D.. 2007. "How to develop 15 multimodal design heuristics in 3 easy (not) lessons." International Journal of Pedagogies and Learning. 3 (2), pp. 60-73.

Demystifying assessment with 'bells and whistles' in a first year communication course

Sankey, Michael and Kiernan, Eleanor. 2006. "Demystifying assessment with 'bells and whistles' in a first year communication course." 5th Evaluations and Assessment Conference. Perth, Australia 30 Nov - 01 Dec 2006 Perth, Australia.

A neomillennial learning approach: helping non-traditional learners studying at a distance

Sankey, M. D.. 2006. "A neomillennial learning approach: helping non-traditional learners studying at a distance." International Journal of Education and Development Using Information and Communication Technology. 2 (4), pp. 82-99.

Preliminary essay plans: assisting students to engage academic literacy in a first year communication course

Kiernan, Eleanor, Lawrence, Jill and Sankey, Michael D.. 2006. "Preliminary essay plans: assisting students to engage academic literacy in a first year communication course." Nulty, Duncan (ed.) 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006 Brisbane, Australia.

Transmodal delivery and neomillennial learning approaches

Sankey, Michael. 2006. "Transmodal delivery and neomillennial learning approaches." Orr, Debbie, Nouwens, Fons, Macpherson, Colin, Harreveld, R. E. (Bobby) and Danaher, Patrick Alan (ed.) 4th International Lifelong Learning Conference: Lifelong Learning: Partners, Pathways and Pedagogies. Yeppoon, Australia 13 - 16 Jun 2006 Rockhampton, Australia.

Multiple representations in instructional material: an issue of literacy

Sankey, Michael D.. 2003. "Multiple representations in instructional material: an issue of literacy." Educause in Australia 2003 Conference. Adelaide, Australia 06 - 09 May 2003

Multimodal design and hybrid course materials: developing a new paradigm for course delivery at USQ

Sankey, Michael D. and Smith, Alan. 2004. "Multimodal design and hybrid course materials: developing a new paradigm for course delivery at USQ." International Conference on Computers in Education (ICCE 2004): Acquiring and Constructing Knowledge Through Human-Computer Interaction Creating New Visions for the Future of Learning. Melbourne, Australia 30 Nov - 03 Dec 2004

Multiple representations in multimedia materials: an issue of literacy

Sankey, Michael. 2005. "Multiple representations in multimedia materials: an issue of literacy." Mishra, Sanjaya and Sharma, Ramesh C. (ed.) Interactive multimedia in education and training. Hershey, PA, United States. Idea Group Publishing . pp. 135-157

Researching transmodal delivery at USQ: different horses for different courses

Sankey, Michael D. and Birch, Dawn. 2005. "Researching transmodal delivery at USQ: different horses for different courses." New Researchers for New Times: Conference for Postgraduate Students and Early Career Researchers (2005). Brisbane, Australia 28 - 29 Oct 2005

Multimodal design and the neomillenial learner

Sankey, Michael D.. 2005. "Multimodal design and the neomillenial learner." OLT 2005 Conference: Beyond Delivery. Brisbane, Australia 27 Sep 2005 Brisbane, Australia.

Multimodal design for hybrid learning materials in a second level economics course

Sankey, Michael D. and St Hill, Rod. 2005. "Multimodal design for hybrid learning materials in a second level economics course." Cheung, Stephen L. (ed.) 11th Australasian Teaching Economics Conference. Sydney, Australia 11 - 12 Jul 2005 Sydney, Australia.