Motivating intention to take action on behalf of an out-group: implications for the use of advocacy messages in social marketing strategies

Article


Summers, Jane and Summers, Jessica. 2017. "Motivating intention to take action on behalf of an out-group: implications for the use of advocacy messages in social marketing strategies." Journal of Marketing Management. 33 (11-12), pp. 973-1002. https://doi.org/10.1080/0267257X.2017.1311933
Article Title

Motivating intention to take action on behalf of an out-group: implications for the use of advocacy messages in social marketing strategies

ERA Journal ID19828
Article CategoryArticle
AuthorsSummers, Jane (Author) and Summers, Jessica (Author)
Journal TitleJournal of Marketing Management
Journal Citation33 (11-12), pp. 973-1002
Number of Pages30
Year2017
Place of PublicationUnited Kingdom
ISSN0267-257X
1472-1376
Digital Object Identifier (DOI)https://doi.org/10.1080/0267257X.2017.1311933
Web Address (URL)https://www.tandfonline.com/doi/full/10.1080/0267257X.2017.1311933
Abstract

In psychological research, the Social Identity Theory has been used to explain people’s motivation to take action in support of causes predominantly with a focus on in-group action. This study takes up the call to extend the limited attention given to intent-to-act on behalf of an out-group. Our research investigates support for the legalisation of medical marijuana (an out-group) and concludes that message structure is critical to increasing the likelihood of intent-to-act in support of an out-group. Specifically, we show that messages delivered from a legitimate advocate for the issue will generate empathy towards those affected and anger towards the perceived injustice, motivating intent to take action. Social marketers, charged with engaging communities to support programmes targeted at disadvantaged minority groups within the population, will benefit from the results of this research.

KeywordsSocial marketing; collective action; social identity; empathy; group-based anger; medical marijuana
ANZSRC Field of Research 2020350605. Marketing management (incl. strategy and customer relations)
350608. Marketing theory
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Byline AffiliationsSchool of Management and Enterprise
Griffith University
Institution of OriginUniversity of Southern Queensland
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