Application of value stream mapping in improving the service processes of a dental clinic

Paper

Nazemi, Shamsodin, Nooriafshar, Mehryar and Ghabool, Zahra. 2009. "Application of value stream mapping in improving the service processes of a dental clinic." Ghose, Nabarun (ed.) India-USA Global Business and Networking Strategy Conference 2009. Chennai, India 12 - 14 Jun 2009 Findlay, OH. United States.
Paper/Presentation Title

Application of value stream mapping in improving the service processes of a dental clinic

Presentation TypePaper
AuthorsNazemi, Shamsodin (Author), Nooriafshar, Mehryar (Author) and Ghabool, Zahra (Author)
EditorsGhose, Nabarun
Journal or Proceedings TitleProceedings of the India-USA Global Business and Networking Strategy Conference 2009
Number of Pages9
Year2009
Place of PublicationFindlay, OH. United States
Web Address (URL) of Paperhttp://www.uowdubai.ac.ae/research/international/India-USA_GlobalBusinessNetworkingStrategyConference2009.pdf
Conference/EventIndia-USA Global Business and Networking Strategy Conference 2009
Event Details
India-USA Global Business and Networking Strategy Conference 2009
Event Date
12 to end of 14 Jun 2009
Event Location
Chennai, India
Abstract

The main purpose of this paper is to demonstrate how the time constraint can be successfully managed by eliminating, or at least reducing, the non value adding activities in a service process. For this purpose, the dental treatment section of a large dental clinic in a provincial city of Iran was selected. This research project focused on the use of the concepts of Lean Thinking by adapting them to suit a service type organisation.

The results indicated that the Lean Thinking approaches can be also, successfully, applied to service type industries. Recommendations to reduce the identified non value adding activities were made to the management. Finally, suggestions for further research in this area were also made.

Keywordswaste; value stream mapping; lean manufacturing
ANZSRC Field of Research 2020350999. Transportation, logistics and supply chains not elsewhere classified
420399. Health services and systems not elsewhere classified
Public Notes

No evidence of copyright restrictions preventing deposit.

Byline AffiliationsFerdowsi University of Mashhad, Iran
School of Management and Marketing
Mazandaran University of Science and Technology, Iran
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