Understanding core and peripheral service quality in customer repurchase of the performing arts
Article
Article Title | Understanding core and peripheral service quality in customer repurchase of the performing arts |
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ERA Journal ID | 22259 |
Article Category | Article |
Authors | |
Author | Hume, Margee |
Journal Title | Managing Service Quality |
Journal of Service Theory and Practice | |
Journal Citation | 18 (4), pp. 349-369 |
Number of Pages | 21 |
Year | 2008 |
Publisher | Emerald |
Place of Publication | Australia |
ISSN | 0960-4529 |
1758-8030 | |
2055-6225 | |
2055-6233 | |
Digital Object Identifier (DOI) | https://doi.org/10.1108/09604520810885608 |
Abstract | Purpose – This research models the interrelationship of service quality (SQ) for core and peripheral service, perceived value and satisfaction to establish a system of relationship that predicts repurchase intention (RI) in a performing arts context. Business researchers in services understand that organizations must base success on consumer retention. With increased competition and dwindling |
Keywords | consumer behaviour, customer satisfaction, customer services quality, performing arts |
ANZSRC Field of Research 2020 | 350602. Consumer-oriented product or service development |
359999. Other commerce, management, tourism and services not elsewhere classified | |
350711. Organisational planning and management | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Griffith University |
https://research.usq.edu.au/item/q02v5/understanding-core-and-peripheral-service-quality-in-customer-repurchase-of-the-performing-arts
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