The role of knowledge management in the large non profit firm: building a framework for KM success

Article

Hume, Craig, Clarke, Peter and Hume, Margee. 2012. "The role of knowledge management in the large non profit firm: building a framework for KM success ." International Journal of Organisational Behaviour. 17 (3), pp. 82-104.
Article Title

The role of knowledge management in the large non profit firm: building a framework for KM success

ERA Journal ID21951
Article CategoryArticle
AuthorsHume, Craig (Author), Clarke, Peter (Author) and Hume, Margee (Author)
Journal TitleInternational Journal of Organisational Behaviour
Journal Citation17 (3), pp. 82-104
Number of Pages23
Year2012
Place of PublicationToowoomba, Australia
ISSN1440-5377
Web Address (URL)http://www.usq.edu.au/business-law/research/ijob/~/media/USQ/Business-Law/Journals/IJOB%20Vol%2017%203%20Paper%206.ashx
Abstract

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the required enablers of knowledge management practice and development from the organizational stakeholder perspective. The paper concludes by introducing the link between knowledge management, performance management and internal marketing to address the personal issues of 'me' as key to supporting knowledge renewal which is central to knowledge management.

Keywordsknowledge management; knowledge capture; knowledge distribution; socialisation; communities of practice; internal marketing
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
380109. Industry economics and industrial organisation
350606. Marketing research methodology
Public Notes

Authors may retain copyright of their own materials. The IJOB, however, requests authors to provide clearance that materials may be used for educational purposes.

Byline AffiliationsGriffith University
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
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