Student feedback: a learning and teaching performance indicator
Article
Article Title | Student feedback: a learning and teaching performance indicator |
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ERA Journal ID | 20208 |
Article Category | Article |
Authors | Kinash, Shelley (Author), Naidu, Vishen (Author), Knight, Diana (Author), Judd, Madelaine-Marie (Author), Nair, Chenicheri Sid (Author), Booth, Sara (Author), Fleming, Julie (Author), Santhanam, Elizabeth (Author), Tucker, Beatrice (Author) and Tulloch, Marian (Author) |
Journal Title | Quality Assurance in Education |
Journal Citation | 23 (4), pp. 410-428 |
Number of Pages | 18 |
Year | 2015 |
Publisher | Emerald |
Place of Publication | United Kingdom |
ISSN | 0968-4883 |
1758-7662 | |
Digital Object Identifier (DOI) | https://doi.org/10.1108/QAE-10-2013-0042 |
Web Address (URL) | https://www.emerald.com/insight/content/doi/10.1108/QAE-10-2013-0042/full/html |
Abstract | Purpose – The paper aims to disseminate solutions to common problems in student evaluation processes. It proposes that student evaluation can be applied to quality assurance and improving learning and teaching. The paper presents solutions in the areas of: presenting outcomes as performance indicators, constructing appropriate surveys, improving response rates, reporting student feedback to students and student engagement as a feature of university quality assurance. Design/methodology/approach – The research approach of this paper is comparative case study, allowing in-depth exploration of multiple perspectives and practices at seven Australian universities. Process and outcome data were rigorously collected, analysed, compared and contrasted. Research limitations/implications – Because of the chosen research approach, the research results may lack generalisability. Therefore, researchers are encouraged to test the proposed propositions further and apply to their own university contexts. Practical implications – The paper includes recommendations at the institution- and sector-wide levels to effectively use student evaluation as a university performance indicator and as a tool of change. Originality/value – This paper fulfils an identified need to examine student evaluation processes across institutions and focuses on the role of student evaluation in quality assurance. |
Keywords | surveys; quality assurance; performance indicators; learning and teaching; student evaluation of teaching; student feedback |
ANZSRC Field of Research 2020 | 390307. Teacher education and professional development of educators |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Bond University |
University of Western Australia | |
University of Tasmania | |
Central Queensland University | |
Australian Catholic University | |
Curtin University | |
Charles Sturt University | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q462y/student-feedback-a-learning-and-teaching-performance-indicator
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