The role of airport service quality in airport and destination choice
Article
Article Title | The role of airport service quality in airport and destination choice |
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ERA Journal ID | 19837 |
Article Category | Article |
Authors | Prentice, Catherine (Author) and Kadan, Mariam (Author) |
Journal Title | Journal of Retailing and Consumer Services |
Journal Citation | 47, pp. 40-48 |
Number of Pages | 9 |
Year | 2019 |
Publisher | Elsevier |
Place of Publication | United Kingdom |
ISSN | 0969-6989 |
1873-1384 | |
Digital Object Identifier (DOI) | https://doi.org/10.1016/j.jretconser.2018.10.006 |
Web Address (URL) | https://www.sciencedirect.com/science/article/pii/S0969698918306143 |
Abstract | The influence of service quality has received limited attention in the context of airport research. This study investigates whether airport service quality is related to airport and destination choice. Specifically, the study examines the relationship between airport service quality, passenger satisfaction, and behavioural intentions including airport reuse and destination revisit. The sample consists of departure passengers in major Australian airports. The results confirm that overall airport service quality is significantly related to airport reuse and destination revisit. Passenger satisfaction and reuse airport exert significant mediation effects between airport service quality and intended outcome variables. Discussion and implications of these findings conclude this paper. |
Keywords | Airport; Behavioural intentions; Satisfaction; Service quality |
ANZSRC Field of Research 2020 | 350799. Strategy, management and organisational behaviour not elsewhere classified |
350699. Marketing not elsewhere classified | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Griffith University |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q7847/the-role-of-airport-service-quality-in-airport-and-destination-choice
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