Competencies displayed by multinational corporation senior managers in critical business situations

Article

Ryan, Geoff, Emmerling, Robert J., Fergusson, Lee and Baker, Shayne. 2024. "Competencies displayed by multinational corporation senior managers in critical business situations." Journal of Management Development. 43 (5), pp. 740-754. https://doi.org/10.1108/JMD-10-2023-0306
Article Title

Competencies displayed by multinational corporation senior managers in critical business situations

ERA Journal ID19313
Article CategoryArticle
AuthorsRyan, Geoff, Emmerling, Robert J., Fergusson, Lee and Baker, Shayne
Journal TitleJournal of Management Development
Journal Citation43 (5), pp. 740-754
Number of Pages15
Year2024
PublisherEmerald
Place of PublicationUnited Kingdom
ISSN0262-1711
Digital Object Identifier (DOI)https://doi.org/10.1108/JMD-10-2023-0306
Web Address (URL)https://www.emerald.com/insight/content/doi/10.1108/JMD-10-2023-0306/full/html
Abstract

Purpose
This research investigates the types of critical business situations worked on by multinational corporations' senior managers and the competencies they employ to achieve desired outcomes.

Design/methodology/approach
The research is based on a database of N = 440 critical success incidents obtained from semi-structured interviews with a sample of 143 senior managers during competency-based consulting projects over a 25-year period from 1995 to 2019. Content analysis was used to categorise critical success incidents, by similarity of business intent, into groups labelled as critical business situations. Behavioural coding was used to identify competencies.

Findings
Nine critical business situations were found, and 10 competencies identified, accounting for 79% of behaviours displayed by the senior managers. Five competencies were found to be used more universally and five were more dependent on the specific critical business situation.

Research limitations/implications
This research provides an overview of the initial stage of this topic. Further empirical validation including applicability in contemporary business contexts, testing of competency relationships with critical business situation criterion-referenced outcomes, and temporal and geographic usage will be presented in an accompanying study.

Practical implications
Knowledge of the specific competencies and their relative frequencies when displayed in different critical business situations provide the potential to give more targeted development suggestions to senior managers facing similar situations.

Originality/value
This study examines concurrently, both the business situations and associated competencies of senior managers, a group for whom extant research is significantly limited.

KeywordsContent analysis; Multinational corporations; Senior managers; Leadership development; Leadership competencies; Talent management
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020350799. Strategy, management and organisational behaviour not elsewhere classified
Public Notes

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Byline AffiliationsUniversity of Southern Queensland
Rutgers University, United States
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An annotated historical survey of 84 publications by Maharishi Mahesh Yogi from 1957-2015
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A 12-month field trial to remediate an exposed 'tailings beach' in Tasmania
Fergusson, Lee. 2014. "A 12-month field trial to remediate an exposed 'tailings beach' in Tasmania." Resources and Environment. 4 (5), pp. 238-245. https://doi.org/10.5923/j.re.20140405.05
Sustainable Indian alumina refineries: beneficiation and reuse of bauxite residue
Fergusson, Lee and Nandi, Ashok. 2015. "Sustainable Indian alumina refineries: beneficiation and reuse of bauxite residue." Minerals & Metals Review. 16 (5), pp. 25-28.
A sustainability framework for the beneficial reuse of alumina refinery residue
Fergusson, Lee. 2014. "A sustainability framework for the beneficial reuse of alumina refinery residue." Journal of Multidisciplinary Engineering Science and Technology. 1 (5), pp. 105-120.
Three novel methods for removing inorganic species from contaminated industrial stormwater at a smelter site in London
Fergusson, Lee. 2015. "Three novel methods for removing inorganic species from contaminated industrial stormwater at a smelter site in London." Journal of Applied Research in Water and Wastewater. 2 (1), pp. 115-121.
Principles of environmental remediation in open and closed systems: a case study of the Lake Dianchi drainage basin
Fergusson, Lee and Bangerter, Philip J.. 2015. "Principles of environmental remediation in open and closed systems: a case study of the Lake Dianchi drainage basin." International Journal of Engineering, Sciences and Research Technology. 4 (5), pp. 1-16.
Three bench-scale tests designed to destroy tributyltin (TBT) in marine sediments from North Queensland, Australia
Fergusson, Lee. 2014. "Three bench-scale tests designed to destroy tributyltin (TBT) in marine sediments from North Queensland, Australia." Journal of Environmental and Analytical Toxicology. 5 (1), p. 245. https://doi.org/10.4172/2161-0525.1000245
The holistic education of artists through Maharishi Vedic Science: unfolding the infinite reservoir of creativity in individual awareness
Beaufort, Matthew, Bonshek, Anna J. and Fergusson, Lee C. 1997. "The holistic education of artists through Maharishi Vedic Science: unfolding the infinite reservoir of creativity in individual awareness." Modern Science and Vedic Science Journal. 7 (1), pp. 269-295.
The holistic education of artists through Maharishi Vedic Science: unfolding the infinite reservoir of creativity in individual awareness
Beaufort, Matthew, Bonshek, Anna J. and Fergusson, Lee C.. 2011. "The holistic education of artists through Maharishi Vedic Science: unfolding the infinite reservoir of creativity in individual awareness." Llewellyn, Dara and Pearson, Craig (ed.) Consciousness-based education and art. Fairfield, Iowa, USA. Maharishi University of Management Press. pp. 19-60
A trial to determine the impact of soil washing on coal seam gas (CSG) dam sediments in Queensland
Fergusson, Lee. 2015. "A trial to determine the impact of soil washing on coal seam gas (CSG) dam sediments in Queensland." Journal of Soil Science and Environmental Management. 6 (4), pp. 84-91. https://doi.org/10.5897/JSSEM14.0456
Personality and health characteristics of Cambodian undergraduates: a case for student development
Fergusson, Lee C., Bonshek, Anna J. and Boudigues, Jean-Michel. 1995. "Personality and health characteristics of Cambodian undergraduates: a case for student development." Journal of Instructional Psychology. 22 (4), pp. 308-319.
Transcendental meditation and five factors relevant to higher education in Cambodia
Fergusson, Lee C., Bonshek, Anna J. and Boudigues, Monique. 1994. "Transcendental meditation and five factors relevant to higher education in Cambodia." College Student Journal: a journal pertaining to college students. 28 (1), pp. 103-107.
The treatment of wastewaters with high phosphorous and high ammonia loadings using modified bauxite refinery residues
Clark, Malcolm W., Gnanam, Frank, McConchie, David M. and Fergusson, Lee. 2006. "The treatment of wastewaters with high phosphorous and high ammonia loadings using modified bauxite refinery residues." Chinese Journal of Geochemistry. 25 (S1), pp. 141-141. https://doi.org/10.1007/BF02840011
A field trial to engender micro-concentrations of lead (II) using a novel sorbent in highly acidic industrial wastewater at a smelter site in Derbyshire
Fergusson, Lee. 2015. "A field trial to engender micro-concentrations of lead (II) using a novel sorbent in highly acidic industrial wastewater at a smelter site in Derbyshire." International Journal of Multidisciplinary Research and Development. 2 (9), pp. 437-444.
Soil washing, ozofractionation and metal sequestration: removing organic and inorganic species from contaminated soil and water
Fergusson, Lee. 2015. "Soil washing, ozofractionation and metal sequestration: removing organic and inorganic species from contaminated soil and water." International Journal of Multidisciplinary Research and Development. 2 (4), pp. 574-579.
Amending highly acidic blowdown sludge by direct addition of beneficiated alumina refinery residue
Fergusson, Lee. 2015. "Amending highly acidic blowdown sludge by direct addition of beneficiated alumina refinery residue." International Journal of Multidisciplinary Research and Development. 2 (3), pp. 616-624.
A culture under siege: post‐colonial higher education and teacher education in Cambodia from 1953 to 1979
Fergusson, Lee C. and Le Masson, Gildas. 1997. "A culture under siege: post‐colonial higher education and teacher education in Cambodia from 1953 to 1979." History of Education. 26 (1), pp. 91-112.
Vedic Science based education and non-verbal intelligence: a preliminary longitudinal study in Cambodia
Fergusson, Lee C., Bonshek, Anna J. and Le Masson, Gildas. 1995. "Vedic Science based education and non-verbal intelligence: a preliminary longitudinal study in Cambodia." Higher Education Research and Development. 15 (1), pp. 73-82.
A descriptive analysis of Cambodian higher education and teacher education from 1979 to the present
Fergusson, Lee C., Bonshek, Anna J. and Le Masson, Gildas. 1995. "A descriptive analysis of Cambodian higher education and teacher education from 1979 to the present." Education Research and Perspectives. 22 (2), pp. 132-148.
Remediating the Wesley Vale Pulp and Paper Mill chlor-alkali cell plant
Fergusson, Lee. 2012. "Remediating the Wesley Vale Pulp and Paper Mill chlor-alkali cell plant." Remediation Australasia.
Industrial sustainability and the circular economy as counterparts to the self-referral structure of Natural Law: Part II – a global case study
Fergusson, Lee. 2017. "Industrial sustainability and the circular economy as counterparts to the self-referral structure of Natural Law: Part II – a global case study." Open Science Journal. 2 (4), pp. 1-21.
Maharishi Mahesh Yogi and the creation of world peace: part I — a literature review and thematic analysis
Fergusson, Lee. 2018. "Maharishi Mahesh Yogi and the creation of world peace: part I — a literature review and thematic analysis." Journal of Maharishi Vedic Research Institute. 6, pp. 35-88.
A unified field chart of urban sustainability
Kettle, David, Fergusson, Lee and Wells, Geoffrey. 2018. "A unified field chart of urban sustainability." Journal of Maharishi Vedic Research Institute. 7, pp. 69-126.
Putting Brahman to practice: the structure and function of Maharishi’s unified field chart
Fergusson, Lee, Wells, Geoffrey, Bonshek, Anna and Cavanaugh, Wendy. 2018. "Putting Brahman to practice: the structure and function of Maharishi’s unified field chart." Journal of Maharishi Vedic Research Institute. 7, pp. 11-52.
Responding to climate change: the contribution of Maharishi Vedic science
Wells, Geoffrey, Fergusson, Lee, Kettle, David and Bonshek, Anna. 2017. "Responding to climate change: the contribution of Maharishi Vedic science." Journal of Maharishi Vedic Research Institute. 5, pp. 79-120.
The impact of Maharishi Vedic University on Cambodian economic and social indicators from 1980 to 2015
Fergusson, Lee. 2016. "The impact of Maharishi Vedic University on Cambodian economic and social indicators from 1980 to 2015." Journal of Maharishi Vedic Research Institute. 2, pp. 77-135.
Researching Maharishi Mahesh Yogi: an archive of publications from 1957-2015
Fergusson, Lee. 2017. "Researching Maharishi Mahesh Yogi: an archive of publications from 1957-2015." Journal of Maharishi Vedic Research Institute. 3 (Special Issue), pp. 9-351.
Principles and practice of sustainability in Maharishi Vedic Science
Fergusson, Lee, Wells, Geoffrey and Kettle, David. 2017. "Principles and practice of sustainability in Maharishi Vedic Science." Journal of Health and Environmental Research. 3 (3-1), pp. 1-15. https://doi.org/10.11648/j.jher.s.2017030301.11
Human development and capability: reconstructed and fulfilled through Maharishi Vedic Science
Kettle, David, Wells, Geoffrey and Fergusson, Lee. 2017. "Human development and capability: reconstructed and fulfilled through Maharishi Vedic Science." Journal of Health and Environmental Research. 3 (3-1), pp. 79-89. https://doi.org/10.11648/j.jher.s.2017030301.16
Responding to climate change: the contribution of Maharishi Vedic Science
Wells, Geoffrey, Fergusson, Lee, Kettle, David and Bonshek, Anna. 2017. "Responding to climate change: the contribution of Maharishi Vedic Science." Journal of Health and Environmental Research. 3 (3-1), pp. 63-78. https://doi.org/10.11648/j.jher.s.2017030301.15
Vedic science-based education, poverty removal and social well-being: a case history of Cambodia from 1980 to 2015
Fergusson, Lee. 2016. "Vedic science-based education, poverty removal and social well-being: a case history of Cambodia from 1980 to 2015." Journal of Indian Education. 41 (4), pp. 16-45.
Advances in soil amendment: vermicomposting, alumina refinery residue and cotton production in Australia
Fergusson, Lee. 2016. "Advances in soil amendment: vermicomposting, alumina refinery residue and cotton production in Australia." International Journal of Environmental & Agriculture Research. 2 (2), pp. 1-11.
Removing phosphate from a municipal wastewater treatment plant in the United Kingdom using a waste-to-resource model
Fergusson, Lee. 2016. "Removing phosphate from a municipal wastewater treatment plant in the United Kingdom using a waste-to-resource model." International Journal of Advanced Science and Research. 1 (1), pp. 29-38.
Reform, restructuring and rehabilitation: post-secondary education from the mid-1990s to 2010
Fergusson, Lee and King, Michael. 2017. "Reform, restructuring and rehabilitation: post-secondary education from the mid-1990s to 2010." Fergusson, Lee and Bonshek, Anna (ed.) Maharishi Vedic University in Cambodia: educational reconstruction and social renewal. Gold Coast, Australia. Maharishi Vedic Research Institute Press. pp. 51-88
All knowledge in one brain: Maharishi Vedic University and the renewal of Cambodia
Fergusson, Lee and Brown, Susan. 2017. "All knowledge in one brain: Maharishi Vedic University and the renewal of Cambodia." Fergusson, Lee and Bonshek, Anna (ed.) Maharishi Vedic University in Cambodia: educational reconstruction and social renewal. Gold Coast, Australia. Maharishi Vedic Research Institute Press. pp. 177-243
Work based learning as a conduit to business creativity in Australia
Baker, Shayne D., Cathcart, Malcolm and Peach, Neil. 2017. "Work based learning as a conduit to business creativity in Australia." 20th Annual AVETRA Annual Conference: Renovate or Rebuild?: Exploring the Architecture of VET. Melbourne, Australia 18 - 20 Apr 2017 Australia.
Work-based learning and research for mid-career professionals: two project examples from Australia
Fergusson, Lee, Allred, Tim, Dux, Troy and Muianga, Hugo. 2018. "Work-based learning and research for mid-career professionals: two project examples from Australia." Interdisciplinary Journal of E-Skills and Lifelong Learning. 14, pp. 19-40. https://doi.org/10.28945/3959
Work-based learning and research for mid-career professionals: professional studies in Australia
Fergusson, Lee, Allred, Tim and Dux, Troy. 2018. "Work-based learning and research for mid-career professionals: professional studies in Australia." Interdisciplinary Journal of E-Skills and Lifelong Learning. 14, pp. 1-17. https://doi.org/10.28945/3930
The personal, social and environmental sustainability of Jainism in light of Maharishi Vedic Science
Fergusson, Lee, Wells, Geoffrey and Kettle, David. 2018. "The personal, social and environmental sustainability of Jainism in light of Maharishi Vedic Science." Environment, Development and Sustainability: a multidisciplinary approach to the theory and practice of sustainable development. 20 (4), pp. 1627-1649. https://doi.org/10.1007/s10668-017-9957-1
Anthrosols and technosols: the anthropogenic signature of contaminated soils and sediments in Australia
Fergusson, Lee. 2017. "Anthrosols and technosols: the anthropogenic signature of contaminated soils and sediments in Australia." Water, Air and Soil Pollution: an international journal of environmental pollution. 228 (8), pp. 267-282. https://doi.org/10.1007/s11270-017-3460-z
Beneficial reuse: A field trial to remediate and a bench-scale test to revegetate coal seam gas dam sediments from Queensland
Fergusson, Lee. 2014. "Beneficial reuse: A field trial to remediate and a bench-scale test to revegetate coal seam gas dam sediments from Queensland." American Journal of Environmental Protection. 3 (5), pp. 249-257. https://doi.org/10.11648/j.ajep.20140305.17
Work-based learning: a learning strategy in support of the Australian Qualifications Framework
Baker, Shayne, Peach, Neil and Cathcart, Malcolm. 2017. "Work-based learning: a learning strategy in support of the Australian Qualifications Framework." Journal of Work-Applied Management. 9 (1), pp. 70-82. https://doi.org/10.1108/JWAM-04-2017-0008
The innovative Australian university: the role of 3rd generation postgraduate research programmes
van der Laan, Luke, Ostini, Jenny, Fergusson, Lee and Allred, Timothy. 2017. "The innovative Australian university: the role of 3rd generation postgraduate research programmes." 2017 International Science of Learning Conference: Research to Reality. Brisbane, Australia 18 - 20 Sep 2017 Australia.
Drowning prevention strategies in Asia
Baker, Shayne and Scarr, Justin. 2012. "Drowning prevention strategies in Asia." 2012 Irish Water Safety Foundation Conference. Carlow, Ireland 27 - 29 Sep 2012 Australia.
Becoming part of the Commonwealth
Baker, Shayne. 2013. "Becoming part of the Commonwealth." World Conference on Drowning Prevention (WCDP) 2013. Potsdam, Germany 20 - 22 Oct 2013 Germany.
Work based learning: a flux for learners through the Australian Qualifications Framework
Baker, Shayne D., Cathcart, Malcolm and Peach, Neil. 2015. "Work based learning: a flux for learners through the Australian Qualifications Framework." 18th Australian Vocational Education and Training Research Association Annual Conference: Walking the Tightrope: The Implication of Markets for VET Research, Policy and Practice (AVETRA 2015). Melbourne, Australia 08 - 10 Apr 2015 Australia.
Making the implicit explicit: facilitating growth in others to realise effective organisational change
Baker, Shayne D.. 2013. Making the implicit explicit: facilitating growth in others to realise effective organisational change. PhD Thesis Doctor of Philosophy. Middlesex University, UK.
The Conversion and Sustainable Use of Alumina Refinery Residues: Global Solution Examples
Fergusson, Lee. 2013. "The Conversion and Sustainable Use of Alumina Refinery Residues: Global Solution Examples." Essential Readings in Light Metals: Alumina and Bauxite. Switzerland. John Wiley & Sons. pp. 965-973
Collaboration: an Australasian experience
Baker, Shayne. 2010. "Collaboration: an Australasian experience." Australian Water Safety Conference 2010. Brighton Beach, Australia 13 - 14 May 2010 Sydney, Australia.