Senior consumers' acceptance and adoption of self-service banking technologies: an Australian study
Paper
Paper/Presentation Title | Senior consumers' acceptance and adoption of self-service banking technologies: an Australian study |
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Presentation Type | Paper |
Authors | Rose, Janelle (Author) and Fogarty, Gerard J. (Author) |
Number of Pages | 2 |
Year | 2005 |
Place of Publication | Singapore |
ISBN | 9810531362 |
Web Address (URL) of Paper | http://www.servsig2005.org/programme/ |
Conference/Event | SERVIG Research Conference 2005 |
Event Details | SERVIG Research Conference 2005 Event Date 02 to end of 04 Jun 2005 Event Location Singapore |
Abstract | [Abstract]: The financial banking sector has rapidly embraced new self-service technologies so as to limit the traditional interpersonal service model to one where consumers interact directly with various forms of self-service banking technologies (SSBTs) including EFTPOS, ATMs, telephone banking and Internet banking. For senior consumers (over 50 years of age) research findings indicate that they are the least likely to adopt SSBTs (Australian Bureau of Statistics 2001-2002, McPhail & Fogarty 2004) even though the services appear to offer many benefits. |
Keywords | mature consumers; attitudes; self-service banking technologies; self-service technologies; segmentation; diffusion; discontinuance; consumer resistance; consumer bahaviour |
ANZSRC Field of Research 2020 | 460806. Human-computer interaction |
350299. Banking, finance and investment not elsewhere classified | |
520199. Applied and developmental psychology not elsewhere classified | |
Public Notes | Conference publication consists of only the abstracts of papers presented at the conference. Abstract only posted here. |
Byline Affiliations | James Cook University |
Department of Psychology |
https://research.usq.edu.au/item/9xqqv/senior-consumers-acceptance-and-adoption-of-self-service-banking-technologies-an-australian-study
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