Exploring the disconnections: student interaction with support services upon commencement of distance education
Article
Article Title | Exploring the disconnections: student interaction with support services upon commencement of distance education |
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ERA Journal ID | 123437 |
Article Category | Article |
Authors | Brown, Mark (Author), Keppell, Mike (Author), Hughes, Helen (Author), Hard, Natasha (Author) and Smith, Liz (Author) |
Journal Title | International Journal of the First Year in Higher Education |
Student Success | |
Journal Citation | 4 (2), pp. 63-74 |
Number of Pages | 12 |
Year | 2013 |
Publisher | Queensland University of Technology |
Place of Publication | Brisbane, Australia |
ISSN | 1838-2959 |
2205-0795 | |
Digital Object Identifier (DOI) | https://doi.org/10.5204/intjfyhe.v4i2.171 |
Web Address (URL) | https://fyhejournal.com/article/view/171/213 |
Abstract | While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting online and distance learners are often applied in a 'goulash approach.' Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a stocktake of services designed to support distance learning; a pre- and post-semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support services and the majority of first-time distance learners who demonstrated a self-sufficient, lone wolf approach to learning. |
Keywords | distance education; student support; first year experience |
ANZSRC Field of Research 2020 | 390405. Educational technology and computing |
390499. Specialist studies in education not elsewhere classified | |
390404. Educational counselling | |
Byline Affiliations | Massey University, New Zealand |
Charles Sturt University | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q2546/exploring-the-disconnections-student-interaction-with-support-services-upon-commencement-of-distance-education
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Brown_Keppell_Hughes_Hard_Smith_IJFYHE_2013_PV.pdf | ||
License: CC BY | ||
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