Student feedback systems in higher education: a focused literature review and environmental scan
Article
Article Title | Student feedback systems in higher education: a focused literature review and environmental scan |
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ERA Journal ID | 20358 |
Article Category | Article |
Authors | Alderman, Lyn (Author), Towers, Stephen (Author) and Bannah, Sylvia (Author) |
Journal Title | Quality in Higher Education |
Journal Citation | 18 (3), pp. 261-280 |
Number of Pages | 20 |
Year | 2012 |
Place of Publication | United Kingdom |
ISSN | 1353-8322 |
1470-1081 | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/13538322.2012.730714 |
Web Address (URL) | https://www.tandfonline.com/doi/full/10.1080/13538322.2012.730714 |
Abstract | In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is valued and used by all Australian universities, survey practices are idiosyncratic and in the majority of cases, questionnaires lack validity and reliability; data are used inadequately or inappropriately; and they offer limited potential for cross-sector benchmarking. The study confirms the need for institutions to develop an overarching framework for evaluation in which a valid, reliable, multidimensional and useful student feedback survey constitutes just one part. Given external expectations and internal requirements to collect feedback from students on their experience of learning and teaching, the pursuit of sound evaluation practices will continue to be of interest at local, national and international levels. |
Keywords | evaluation; higher education; pedagogy; quality; student feedback; surveys; teaching |
ANZSRC Field of Research 2020 | 390201. Education policy |
440903. Social program evaluation | |
390303. Higher education | |
Byline Affiliations | Queensland University of Technology |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q69w0/student-feedback-systems-in-higher-education-a-focused-literature-review-and-environmental-scan
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