Course enhancement conversations: A holistic and collaborative evaluation approach to quality improvement in higher education

Article


Forbes, Melissa, Alderman, Lyn and Murphy, Angela. 2022. "Course enhancement conversations: A holistic and collaborative evaluation approach to quality improvement in higher education." Evaluation Journal of Australasia. 22 (4), pp. 221-236. https://doi.org/10.1177/1035719X221120295
Article Title

Course enhancement conversations: A holistic and collaborative evaluation approach to quality improvement in higher education

ERA Journal ID39946
Article CategoryArticle
AuthorsForbes, Melissa (Author), Alderman, Lyn (Author) and Murphy, Angela (Author)
Journal TitleEvaluation Journal of Australasia
Journal Citation22 (4), pp. 221-236
Number of Pages16
Year2022
PublisherSAGE Publications Ltd
Place of PublicationUnited Kingdom
ISSN1035-719X
Digital Object Identifier (DOI)https://doi.org/10.1177/1035719X221120295
Web Address (URL)https://journals.sagepub.com/doi/10.1177/1035719X221120295
Abstract

This practice article describes the use of collaborative evaluation for institutional improvement leading to continuous learning at a regional university in Australia. The University of Southern Queensland’s Academic Quality Framework (2019–2022) was developed in response to external drivers to improve practices relating to the comprehensive and systematic analysis of academic data. One aspect of the response was to introduce ‘course enhancement conversations’, which were a collaboration between the central Academic Quality Unit and academic staff, including course teams and learning and teaching leaders within schools and faculties. A feature of these conversations was the use of sentinel rather than performance indicators of course (not teaching) quality to prompt the holding of conversations. Conversations were conducted in a spirit of constructive collaboration, where the shared goal was to support course teams to deliver an outstanding student experience. Through adopting a collaborative approach to evaluation, Academic Quality Unit staff were evaluation champions who gradually acculturated academic staff and learning and teaching leaders to evaluative thinking and data-informed decision-making. Issues brought to light during these conversations have informed changes in practice at the university level, including the development of a new evaluation procedure to embed best-practice monitoring and evaluation across all levels of curriculum delivery.

Keywordsinternal evaluation, academic quality, student evaluations, capacity building, collaborative evaluation
ANZSRC Field of Research 2020390303. Higher education
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsUniversity of Southern Queensland
Institution of OriginUniversity of Southern Queensland
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Jones, Janice K., Farley, Helen and Murphy, Angela. 2018. "Virtual worlds as restorative environments." Gregory, Sue and Wood, Denise (ed.) Authentic virtual world education: facilitating cultural engagement and creativity. Singapore. Springer. pp. 45-59
Benchmarking open educational practices in higher education
Murphy, Angela. 2012. "Benchmarking open educational practices in higher education." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Gold Coast, Australia.
Moving towards the effective evaluation of mobile learning initiatives in higher education institutions
Farley, Helen, Murphy, Angela, Todd, Nicole Ann, Lane, Michael, Hafeez-Baig, Abdul, Midgley, Warren and Johnson, Chris. 2015. "Moving towards the effective evaluation of mobile learning initiatives in higher education institutions." Zhang, Yu (Aimee) (ed.) Handbook of mobile teaching and learning. Germany. Springer. pp. 721-740
If the shoe doesn't fit: a case and a place for collaborative learning for music practice in higher education
Forbes, Melissa. 2016. "If the shoe doesn't fit: a case and a place for collaborative learning for music practice in higher education." Australian Journal of Music Education. 50 (1), pp. 53-62.
Taking ebook readers to prisons: a tale of two projects
Farley, Helen, Murphy, Angela, Bedford, Tas and Hopkins, Susan. 2014. "Taking ebook readers to prisons: a tale of two projects." Kalz, Marco, Bayyurt, Yasmin and Specht, Marcus (ed.) 13th World Conference on Mobile and Contextual Learning (mLearn 2014): Mobile as a Mainstream – Towards Future Challenges in Mobile Learning. Istanbul, Turkey 03 - 05 Nov 2014 Switzerland. https://doi.org/10.1007/978-3-319-13416-1_6
Mobile learning in higher education in the Asia-Pacific region: harnessing trends and challenging orthodoxies
Murphy, Angela, Farely, Helen, Dyson, Laurel Evelyn and Jones, Hazel. 2017. Mobile learning in higher education in the Asia-Pacific region: harnessing trends and challenging orthodoxies. Singapore. Springer.
Mobile learning trends among students in Vietnam
Murphy, Angela, Midgley, Warren and Farley, Helen. 2014. "Mobile learning trends among students in Vietnam." Kalz, Marco, Bayyurt, Yasmin and Specht, Marcus (ed.) 13th World Conference on Mobile and Contextual Learning (mLearn 2014): Mobile as a Mainstream – Towards Future Challenges in Mobile Learning. Istanbul, Turkey 03 - 05 Nov 2014 Switzerland. https://doi.org/10.1007/978-3-319-13416-1_18
Using e-readers to increase access to course content for students without Internet access
Murphy, Angela, Martin, Neil and Farley, Helen. 2012. "Using e-readers to increase access to course content for students without Internet access." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Wellington, New Zealand.
The intimacy of distance
Forbes, Melissa and Obino, Bianca. 2014. The intimacy of distance. Toowoomba, Australia.
Playing the changes: an expanded view of higher music education through the use of collaborative learning and teaching
Forbes, Melissa. 2016. Playing the changes: an expanded view of higher music education through the use of collaborative learning and teaching. PhD Thesis Doctor of Philosophy. Griffith University.
Pedagogy, place and performance: the role of touring performing arts in regional Queensland - a review of Opera Queensland’s project Rossini
Hickey, Andrew, Johnson, Laurie, Scollen, Rebecca and Forbes, Melissa. 2016. Pedagogy, place and performance: the role of touring performing arts in regional Queensland - a review of Opera Queensland’s project Rossini. Toowoomba, Australia. University of Southern Queensland.
Creating a functional musician: a performance workshop model
Gearing, Phillip John and Forbes, Melissa. 2013. "Creating a functional musician: a performance workshop model." International Journal of Arts Education. 7 (3), pp. 39-46.
Redefining trait models of emotional intelligence as measuring emotional competence: a comparison of ability versus trait EI methodologies
Murphy, Angela and Janeke, H. C.. 2011. "Redefining trait models of emotional intelligence as measuring emotional competence: a comparison of ability versus trait EI methodologies." BRICS Journal of Educational Research. 2 (1), pp. 1-12.
Editorial
Alderman Lyn, Gould, Liz, Quadrelli, Carol and Rossingh, Bronwyn. 2017. "Editorial." Evaluation Journal of Australasia. 17 (3), pp. 2-3. https://doi.org/10.1177/1035719X1701700301
Using portable Moodle and eReaders to enhance learning at a distance for incarcerated offenders
Murphy, Angela, Farley, Helen, Janke, Des and Fowler, Jonathon. 2012. "Using portable Moodle and eReaders to enhance learning at a distance for incarcerated offenders." MoodleMoot Au 2012: Riding the Wave. Gold Coast, Australia 01 - 04 Jul 2012
Easing into mobile learning
Murphy, Angela and Farley, Helen. 2015. "Easing into mobile learning." Reiners, Torsten, Von Konsky, B. R., Gibson, D., Chang, V., Irving, L. and Clarke, K. (ed.) 32nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2015) . Perth, Australia 29 Nov - 02 Dec 2015 Perth, Australia.
Evaluation of mobile teaching and learning projects: introduction
Farley, Helen and Murphy, Angela. 2015. "Evaluation of mobile teaching and learning projects: introduction." Zhang, Yu (Aimee) (ed.) Handbook of mobile teaching and learning. Berlin, Germany. Springer. pp. 685-689
How do students use their mobile devices to support learning? A case study from an Australian regional university
Farley, Helen, Murphy, Angela, Johnson, Chris, Carter, Brad, Lane, Michael, Midgley, Warren, Hafeez-Baig, Abdul, Dekeyser, Stijn and Koronios, Andy. 2015. "How do students use their mobile devices to support learning? A case study from an Australian regional university." Journal of Interactive Media in Education. 15 (1), pp. 1-13. https://doi.org/10.5334/jime.ar
Bridging the digital divide: bringing e-literacy skills ot incarcerated students
Farley, Helen, Murphy, Angela and Bedford, Tasman. 2012. "Bridging the digital divide: bringing e-literacy skills ot incarcerated students ." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Wellington, New Zealand.
Formalising informal learning: Assessment and accreditation challenges within disaggregated systems
McGreal, Rory, Conrad, Dianne, Murphy, Angela, Witthaus, Gabi and Mackintosh, Wayne. 2014. "Formalising informal learning: Assessment and accreditation challenges within disaggregated systems." Open Praxis. 6 (2), pp. 125-133. https://doi.org/10.5944/openpraxis.6.2.114
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2014. "Mobile learning anytime, anywhere: what are our students doing?" Australasian Journal of Information Systems. 18 (3), pp. 331-345.
Providing simulated online and mobile learning experiences in a prison education setting: lessons learned from the PLEIADES pilot project
Farley, Helen, Murphy, Angela and Bedford, Tasman. 2014. "Providing simulated online and mobile learning experiences in a prison education setting: lessons learned from the PLEIADES pilot project." International Journal of Mobile and Blended Learning. 6 (1), pp. 17-32. https://doi.org/10.4018/ijmbl.2014010102
Editorial
Alderman, Lyn and Clinton, Janet. 2015. "Editorial." Evaluation Journal of Australasia. 15 (4), pp. 2-3. https://doi.org/10.1177/1035719X1501500401
Editorial
Alderman, Lyn and Clinton, Janet. 2015. "Editorial ." Evaluation Journal of Australasia. 15 (3), pp. 2-3. https://doi.org/10.1177/1035719X1501500301
Editorial
Alderman, Lyn and Clinton, Janet. 2015. "Editorial." Evaluation Journal of Australasia. 15 (2), pp. 2-3. https://doi.org/10.1177/1035719X1501500201
Editorial
Alderman, Lyn and Clinton, Janet. 2015. "Editorial ." Evaluation Journal of Australasia. 15 (1), pp. 2-3. https://doi.org/10.1177/1035719X1501500101
Illuminative evaluation as a method applied to Australian Government policy borrowing and implementation in higher education
Alderman, Lyn. 2015. "Illuminative evaluation as a method applied to Australian Government policy borrowing and implementation in higher education." Evaluation Journal of Australasia. 15 (1), pp. 4-14. https://doi.org/10.1177/1035719X1501500102
Report on the assessment and accreditation of learners using open education resources (OER)
Conrad, Dianne, Mackintosh, Wayne, McGreal, Rory, Murphy, Angela and Witthaus, Gabi. 2013. Report on the assessment and accreditation of learners using open education resources (OER). Athabasca, AB. Canada. Commonwealth of Learning.
Three perspectives on a collaborative, whole-of-program process of curriculum change
Hammer, Sara, McDonald, Janet and Forbes, Melissa. 2014. "Three perspectives on a collaborative, whole-of-program process of curriculum change." Journal of Teaching and Learning for Graduate Employability. 5 (1), pp. 47-62.
The relationship between thinking styles and emotional intelligence: an exploratory study
Murphy, A. and Janeke, H. C.. 2009. "The relationship between thinking styles and emotional intelligence: an exploratory study." South African Journal of Psychology. 39 (3), pp. 357-375. https://doi.org/10.1177/008124630903900310
An exploration of access to and use of mobile technologies for learning activities among higher education students
Murphy, Angela, Farley, Helen, Midgley, Warren, Carter, Brad, Lane, Michael and Hafeez-Baig, Abdul. 2013. "An exploration of access to and use of mobile technologies for learning activities among higher education students." Research Colloquia and Showcase 2013. Springfield, Australia 12 - 13 Jun 2013 Queensland, Australia.
Listening to the student voice: how are students really using mobile technologies for learning?
Murphy, Angela, Farley, Helen, Johnson, Chris, Lane, Michael, Carter, Brad, Hafeez-Baig, Abdul, Midgley, Warren, Dekeyser, Stijn, Rees, Sharon, Mitchell, Maxine, Doyle, Joanne and Koronios, Andy. 2013. "Listening to the student voice: how are students really using mobile technologies for learning?" Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013
From access to success: improving the higher education learning experience for incarcerated students
Wake, Malcolm, Farley, Helen, Bedford, Tas and Murphy, Angela. 2013. "From access to success: improving the higher education learning experience for incarcerated students." Becker, Anthony (ed.) 11th Biennial Australasian Corrections Education Association Conference : the Learning Prison, Correctional Education in the 21st Century (ACEA 2013). Sydney, Australia 29 Sep - 01 Oct 2013 Sydney, Australia.
The e-skills landscape in South Africa: the issues of demand and supply and the use of international benchmarks to inform the South African e-skills development context
Merkofer, Philipp and Murphy, Angela. 2009. "The e-skills landscape in South Africa: the issues of demand and supply and the use of international benchmarks to inform the South African e-skills development context." Zeitschrift fuer Politikberatung. 2 (4), pp. 685-695. https://doi.org/10.1007/s12392-010-0219-y
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2013. "Mobile learning anytime, anywhere: what are our students doing?" Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.
Mobile learning in higher education: moving towards a framework for efficacy and sustainability
Farley, Helen and Murphy, Angela. 2013. "Mobile learning in higher education: moving towards a framework for efficacy and sustainability." Chinese Distance Education (Zhongguo Yuancheng Jiaoyu) . 9 (6), pp. 16-24.
Music in higher education: an emergent social learning environment in a regional university
Forbes, Melissa. 2013. "Music in higher education: an emergent social learning environment in a regional university." 11th Australasian Piano Pedagogy Conference (APPC 2013): Opening Doors: The Complete Musician in a Digital Age. Toowoomba, Australia 02 - 06 Jul 2013 Melbourne, Australia.
Mobile devices for learning in Malaysia: then and now
Song, Helena S. Y., Murphy, Angela and Farley, Helen. 2013. "Mobile devices for learning in Malaysia: then and now." Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013 Sydney, Australia.
Revisiting the definition of mobile learning
Farley, Helen, Murphy, Angela and Rees, Sharon. 2013. "Revisiting the definition of mobile learning." Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013 Sydney, Australia.
Understanding the use of smart mobile technologies for learning in higher education
Murphy, Angela, Farley, Helen and Koronios, Andy. 2013. "Understanding the use of smart mobile technologies for learning in higher education." Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013 Sydney, Australia.
Editorial
Alderman, Lyn, Clinton, Janet and Harvey, Graeme. 2014. "Editorial ." Evaluation Journal of Australasia. 14 (2), pp. 2-3. https://doi.org/10.1177/1035719X1401400201
Editorial
Alderman, Lyn, Clinton, Janet and Harvey, Graeme. 2014. "Editorial ." Evaluation Journal of Australasia. 14 (1), pp. 2-3. https://doi.org/10.1177/1035719X1401400101
Purposeful Program Theory: Effective Use of Theories of Change and Logic Models by Sue C Funnell and Patricia J Rogers
Alderman, Lyn. 2014. "Purposeful Program Theory: Effective Use of Theories of Change and Logic Models by Sue C Funnell and Patricia J Rogers." Evaluation Journal of Australasia. 14 (1), pp. 46-47. https://doi.org/10.1177/1035719X1401400107
Open educational practices in higher education: institutional adoption and challenges
Murphy, Angela. 2013. "Open educational practices in higher education: institutional adoption and challenges." Distance Education. 34 (2), pp. 201-217. https://doi.org/10.1080/01587919.2013.793641
ICT for prisoner education: the story of a trial project
Bedford, Tasman, Murphy, Angela and Farley, Helen. 2013. "ICT for prisoner education: the story of a trial project." Maurice-Takerei, Lisa (ed.) 1st Foundation and Bridging Educators New Zealand Conference 2012 (FABENZ 2012): Create and Collaborate. Auckland, New Zealand 03 - 04 Dec 2012 Wellington, New Zealand.
Developing a framework for evaluating the impact and sustainability of mobile learning initiatives in higher education
Farley, Helen and Murphy, Angela. 2013. "Developing a framework for evaluating the impact and sustainability of mobile learning initiatives in higher education." Sims, Roderick and Kigotho, Mutuota (ed.) Open and Distance Learning Association of Australia Distance Education Summit (ODLAA 2013): Education Across Space and Time: Meeting the Diverse Needs of the Distance Learner. Sydney, Australia 04 - 06 Feb 2013 Stanhope Gardens, Australia .
Online conferencing: participant preferences for networking and collaboration
Murphy, Angela and Antonio, Amy. 2013. "Online conferencing: participant preferences for networking and collaboration." Sims, Roderick and Kigotho, Mutuota (ed.) Open and Distance Learning Association of Australia Distance Education Summit (ODLAA 2013): Education Across Space and Time: Meeting the Diverse Needs of the Distance Learner. Sydney, Australia 04 - 06 Feb 2013 Stanhope Gardens, Australia .
Open educational practices in higher education: institutional adoption and challenges
Murphy, Angela. 2013. "Open educational practices in higher education: institutional adoption and challenges." Sims, Roderick and Kigotho, Mutuota (ed.) Open and Distance Learning Association of Australia Distance Education Summit (ODLAA 2013): Education Across Space and Time: Meeting the Diverse Needs of the Distance Learner. Sydney, Australia 04 - 06 Feb 2013 Stanhope Gardens, Australia .
Using Moodle and eReaders to overcome the digital divide in the education of incarcerated offenders: work in progress report
Farley, Helen, Janke, Des, Murphy, Angela and Fowler, Jonathon. 2012. "Using Moodle and eReaders to overcome the digital divide in the education of incarcerated offenders: work in progress report." MoodleMoot Au 2012: Riding the Wave. Gold Coast, Australia 01 - 04 Jul 2012 Gold Coast, Australia.
Benchmarking OER use and assessment in higher education
Murphy, Angela. 2012. Benchmarking OER use and assessment in higher education. Toowoomba, Australia. University of Southern Queensland.
Innovation and frustration go hand in hand: reflections on a project to enhancing the learning experiences of students within prison walls
Murphy, Angela and Farley, Helen. 2013. "Innovation and frustration go hand in hand: reflections on a project to enhancing the learning experiences of students within prison walls." Sims, Roderick and Kigotho, Mutuota (ed.) Open and Distance Learning Association of Australia Distance Education Summit (ODLAA 2013): Education Across Space and Time: Meeting the Diverse Needs of the Distance Learner. Sydney, Australia 04 - 06 Feb 2013 Stanhope Gardens, Australia.
The use of mobile technologies to overcome digital inequities in prison education: a pilot project
Farley, Helen and Murphy, Angela. 2012. "The use of mobile technologies to overcome digital inequities in prison education: a pilot project." Sprecht, M., Sharples, M. and Multisilta, J. (ed.) 11th World Conference On Mobile and Contextual Learning (mLearn 2012). Helsinki, Finland 16 - 18 Oct 2012 Heerlen, Netherlands.
From access to success: improving the higher education learning experience for incarcerated students without internet access
Murphy, Angela. 2012. "From access to success: improving the higher education learning experience for incarcerated students without internet access ." 4th Annual National Conference on Australian Prison Issues. Brisbane, Queensland 05 Oct 2012 Swansea, Tas. Australia.
Digital innovations in prison education: a review of current initiatives
Murphy, Angela. 2012. "Digital innovations in prison education: a review of current initiatives." 9th Symposium of Postgraduate and Early Career Research (PGECR 2012). Toowoomba, Australia 27 Apr 2012 Toowoomba, Australia.
Encouraging active participant engagement in the evaluation of online conferencing
Murphy, Angela, Antonio, Amy and Reushle, Shirley. 2012. "Encouraging active participant engagement in the evaluation of online conferencing." Global Learn: Global Conference on Learning and Technology (AACE 2012). Online 06 - 08 Nov 2012 Chesapeake, VA. United States .
Development of a framework for evaluating the impact and sustainability of mobile learning initiatives in higher education
Murphy, Angela and Farley, Helen. 2012. "Development of a framework for evaluating the impact and sustainability of mobile learning initiatives in higher education." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Wellington, New Zealand.
Following the sun: sustainable conferencing in a climate of change
Murphy, Angela and Reushle, Shirley. 2012. "Following the sun: sustainable conferencing in a climate of change." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Wellington, New Zealand.
Rejuvenation Island: enriching the learning journey through immersion in virtual restorative environments
Farley, Helen, Jones, Janice K. and Murphy, Angela. 2012. "Rejuvenation Island: enriching the learning journey through immersion in virtual restorative environments." Brown, M., Hartnett, M. and Stewart, T. (ed.) 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2012). Wellington, New Zealand 25 - 28 Nov 2012 Wellington, New Zealand.
Editorial
Alderman, Lyn, Clinton, Janet and Harvey, Graeme. 2013. "Editorial ." Evaluation Journal of Australasia. 13 (2), pp. 2-2. https://doi.org/10.1177/1035719X1301300201
Editorial
Alderman, Lyn, Clinton, Janet and Harvey, Graeme. 2013. "Editorial ." Evaluation Journal of Australasia. 13 (1), pp. 2-3. https://doi.org/10.1177/1035719X1301300101
Context: A Framework for its Influence on Evaluation Practice (New Directions for Evaluation, No. 135) by Debra J Rog, Jody L Fitzpatrick and Ross F Conner
Alderman, Lyn. 2013. "Context: A Framework for its Influence on Evaluation Practice (New Directions for Evaluation, No. 135) by Debra J Rog, Jody L Fitzpatrick and Ross F Conner." Evaluation Journal of Australasia. 13 (1), pp. 49-51. https://doi.org/10.1177/1035719X1301300110
A risk-based approach to course quality assurance
Towers, Stephen J., Alderman, Lyn, Nielsen, Samuel and McLean, S. Vianne. 2010. "A risk-based approach to course quality assurance." Australian Quality Forum 2010 - Higher Education: Quality in Uncertain Times. Gold Coast, Australia 30 Jun - 02 Jul 2010 Melbourne, Australia.
Articulation in property programs: an international multi-campus tertiary model
Kirk, A. and Alderman, Lyn. 2005. "Articulation in property programs: an international multi-campus tertiary model." International Conference on Problem-Based Learning (2005). Lahti, Finland 09 - 11 Jun 2005 Finland.