Prof Mark Toleman

Prof Mark Toleman
NameProf Mark Toleman
Email Addressmark.toleman@unisq.edu.au
Job TitleProfessor (Information Systems)
QualificationsBAppSc DDIAE, GDipInfProc DDIAE, MSc JCU, PhD Qld
DepartmentSchool of Business
ORCIDhttps://orcid.org/0000-0002-0535-8103
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Biography

Dr Mark Toleman is Professor of Information Systems in the School of Business at the University of Southern Queensland. Professor Toleman is Member of the Australian Institute of Company Directors, Member of the Association for Information Systems, Member of the Australian Computer Society and Emeritus Member of the Association of Australian University Secretaries. He was Professor and Head of the School of Information Systems, Faculty of Business and Law at USQ from 2007-2013. From 2006-2012 he was also Chair, Academic Board at USQ. He was Director of the e-Business Advisory and Research Centre at USQ from 2003-2005 and from 2000-2006 he was Associate Professor and Deputy Chair, Academic Board. Professor Toleman has a PhD in computer science from the University of Queensland and a MSc in mathematics from James Cook University. He was President and Past President of the Australian Council of Professors and Heads of Information Systems (2009-2014). Professor Toleman has published over 190 peer reviewed articles in areas ranging from information systems to human-computer interaction to agricultural science. His research interests are broad and include policy evaluation, university governance, community support tool development, information technology service management (ITSM), information technology governance, design science, agile system development methodologies, the researcher-practitioner nexus, Human-Computer Interaction, usability, e-business, etc. He also remains interested in software tool design, development and evaluation (and he really likes snow skiing and cruising).

Employment

PositionOrganisationFromTo
Professor of Information SystemsUniversity of Southern Queensland2007

Expertise

policy evaluation, university governance, community support tool development, information technology service management (ITSM), information technology governance, design science, agile system development methodologies, the researcher-practitioner nexus, novice developers, philosophy of research, Human-Computer Interaction, usability, component-based software development, e-business

Professional Membership

Professional MembershipYear
Australian Computer Society
Association of Information Systems
Australian Institute of Company Directors
BAppSc
DDIAE
1978
GDipInfProc
DDIAE
1989
MSc
JCU
1986
PhD
Qld
1996

Current Supervisions

Research TitleSupervisor TypeLevel of StudyCommenced
Improving clinical safety through digital transformation of the healthcare supply chainAssociate SupervisorDoctoral2022

Completed Supervisions

Research TitleSupervisor TypeLevel of StudyCompleted
Changing student perceptions of information technology careers: Investigating the use of a tech-savvy career-focussed curriculum for IT career development with regional junior high school studentsPrincipal SupervisorDoctoral2020
A framework for selection of processes to virtualize in e-government: A case study of LiberiaAssociate SupervisorDoctoral2019
Project titleDetailsYear
ARC Linkage Grant - SMPA for ITSMSoftware-mediated process assessment in IT service management: development and evaluation of standards-based tools to facilitate continual improvement2010
ARC Linkage Grant - ITSMA performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations2008

Developing career-focused curriculum to improve high school perceptions of information systems careers

Genrich, Rohan, Toleman, Mark and Roberts, Dave. 2024. "Developing career-focused curriculum to improve high school perceptions of information systems careers." Hwang, Mark I. (ed.) Teaching Information Systems. Edward Elgar Publishing. pp. 159-192

Safety and quality within the healthcare supply chain: a great unknown

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2024. "Safety and quality within the healthcare supply chain: a great unknown." 19th World Congress on Medical and Health Informatics (MEDINFO 2023). Sydney, Australia 08 - 12 Jul 2023 Australia. IOP Publishing. https://doi.org/10.3233/SHTI230988

Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2022. "Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model." 28th Americas Conference on Information Systems: Innovative Research Informing Practice (AMCIS 2022). Minneapolis, United States 10 - 14 Aug 2022 United States.

Does digital transformation of the Australian healthcare supply chain improve clinical safety?

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2021. "Does digital transformation of the Australian healthcare supply chain improve clinical safety?" Beydoun, Ghassan, Fernandez, Fernandez and Xu, Dongming (ed.) 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Sydney, Australia.

Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited

Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2021. "Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited." Urbach, Nils, Roglinger, Maximilian, Kautz, Karlheinz, Alias, Rose Alinda, Saunders, Carol and Wiener, Martin (ed.) Digitalization Cases Vol. 2 - Mastering Digital Transformation for Global Business. Cham, Switzerland. Springer. pp. 289-303

Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia

Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2020. "Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia." 31st Australasian Conference on Information Systems (ACIS 2020). Wellington, New Zealand 01 - 04 Dec 2020 Sydney, Australia.

Factors affecting e-government adoption in Liberia: A practitioner perspective

Mensah, Ransford, Cater-Steel, Alieen and Toleman, Mark. 2020. "Factors affecting e-government adoption in Liberia: A practitioner perspective." The Electronic Journal of Information Systems in Developing Countries. 87 (3), pp. 1-15. https://doi.org/10.1002/isd2.12161

Development and evaluation of a software-mediated process assessment method for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213

A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia

Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2020. "A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.

Design science research in doctoral projects: An analysis of Australian theses

Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2019. "Design science research in doctoral projects: An analysis of Australian theses." Journal of the Association of Information Systems. 20 (12), pp. 1844-1869. https://doi.org/10.17705/1jais.00587

Social Science Research: Principles, Methods and Practices

Bhattacherjee, Anol, Toleman, Mark, Rowling, Samara, Frederiks, Anita and Andersen, Nikki. Rowling, Samara (ed.) 2019. Social Science Research: Principles, Methods and Practices. Australia. University of Southern Queensland.

The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives

Asgarkhani, Mehdi, Toleman, Mark, Ally, Mustafa and Lane, Michael. 2018. "The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives." Stockdale, Rosemary, Win, Khin Tha and Sugumaran, Vijayan (ed.) 29th Australasian Conference of Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia. https://doi.org/10.5130/acis2018.bn

Benefits and relevance of International Standards in a design science research project for process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011

A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance

Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2018. "A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance." 6th International Conference on Management, Leadership and Governance (ICMLG 2018). Bangkok, Thailand 24 - 25 May 2018 United Kingdom.

An analysis of design science research adoption in Doctoral projects in Australia

Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2017. "An analysis of design science research adoption in Doctoral projects in Australia." Reimer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.

Failed IT projects: is poor IT governance to blame?

Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.

The phenomenon of P3 community for IT support: a crowd-support case study

Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi, Toleman, Mark and Troup, Duncan. 2017. "The phenomenon of P3 community for IT support: a crowd-support case study." 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017). Santiago, Chile 17 - 19 May 2017

The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32

Innovative decision support for IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424

The issue of reliability in software mediated process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15

Decision support systems for IT service management

Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588

Evaluation of software mediated process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7

Virtualising process assessments to facilitate continual service improvement in IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.

How to communicate evaluation work in design science research? An exemplar case study

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.

Impacting IT enrolments: what factors most influence student career decisions

Genrich, Rohan, Toleman, Mark and Roberts, Dave. 2014. "Impacting IT enrolments: what factors most influence student career decisions." 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Palmerston North, New Zealand.

Towards transparent and efficient process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15

A method to select IT service management processes for improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.

Smart tools for IT service management: a review of two decision support system projects

Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012

Software-mediated process assessment for IT service capability management

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.

The regionally engaged researcher: a case study in supporting early career humanities researchers through the research cycle

Blake, Jacqueline and Toleman, Mark. 2014. "The regionally engaged researcher: a case study in supporting early career humanities researchers through the research cycle." Keppell, Mike and Reushle, Shirley (ed.) 2nd Digital Rural Futures Conference 2014. Toowoomba, Australia 25 - 27 Jun 2014 Toowoomba, Australia.

Building a software tool for transparent and efficient process assessments in IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16

Issues in evaluating the community benefits of social interventions

Toleman, Mark and Blake, Jacqueline. 2014. "Issues in evaluating the community benefits of social interventions." Postle, Glen David, Burton, Lorelle Jane and Danaher, Patrick Alan (ed.) Community capacity building: lessons from adult learning in Australia. Leicester, United Kingdom. NIACE. pp. 193-204

Impacting it enrolments: What factors most influence student career decisions

Genrich, Rohan, Toleman Mark and Roberts, Dave. 2014. "Impacting it enrolments: What factors most influence student career decisions." 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014

A tool for IT service management process assessment for process improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27

Software-mediated process assessment in IT service management

Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17

A decision support tool to define scope in IT service management process assessment and improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21

A model to select processes for IT service management improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.

Alleviating design silence in design science research: a proposal of a design method

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.

Measuring IT service management performance: a model development

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119

A proposal and evaluation of a design method in design science research

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.

itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Toowoomba, Australia. University of Southern Queensland.

IT service management: towards a contingency theory of performance measurement

Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.

Measuring the performance of service orientated IT management

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).

Keeping score: measuring ITSM performance

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.

Knowledge management, information technology resources, and the competitiveness of hospitality organisations

Cohen, Jason F., Inward, Karen and Toleman, Mark. 2011. "Knowledge management, information technology resources, and the competitiveness of hospitality organisations." Palvia, Prashant C. and Jacks, Tim (ed.) 12th Annual Global Information Technology Management Association Conference (GITMA 2011). Las Vegas, USA 05 - 07 Jun 2011

A method for comparing traditional and component-based models in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2011. "A method for comparing traditional and component-based models in information systems re-engineering." Information Systems and e-Business Management. 9 (1), pp. 89-107. https://doi.org/10.1007/s10257-010-0139-z

itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.

Measuring the performance of IT service management

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.

Traditional and alternative internet payment systems: the merchant perspective

Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.

A proposal for a LCA community knowledge management system

Grist, Shelly and Toleman, Mark. 2010. "A proposal for a LCA community knowledge management system." Notarnicola, Bruno, Settanni, Ettore, Tassielli, Giuseppe and Giungato, Pasquale (ed.) 7th International Conference on Life Cycle Assessment in the Agri-Food Sector (LCA Food 2010). Bari, Italy 22 - 24 Sep 2010 Bari, Italy.

Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics

Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2010. "Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics." Encyclopedia of e-business development and management in the global economy. Hershey, PA, United States. IGI Global. pp. 305-315

IT service management standards: education challenges

Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241

An International Analysis of IT Service Management Benefits and Performance Measurement

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525

Design science: a case study in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2010. "Design science: a case study in information systems re-engineering." Hunter, M. Gordon (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 490-503

itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.

Using institutionalism as a lens to examine ITIL adoption and diffusion

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009). Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.

Implementing IT service management: a case study focussing on critical success factors

Tan, Wui-Gee, Cater-Steel, Aileen and Toleman, Mark. 2009. "Implementing IT service management: a case study focussing on critical success factors." Journal of Computer Information Systems. 50 (2), pp. 1-12.

itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.

Continuous fraud detection in enterprise systems through audit trial analysis

Best, Peter J., Rikhardsson, Pall and Toleman, Mark. 2009. "Continuous fraud detection in enterprise systems through audit trial analysis." Journal of Digital Forensics, Security and Law. 4 (1), pp. 39-60.

The role of government in e-business adoption

Roberts, Barbara and Toleman, Mark. 2009. "The role of government in e-business adoption." Lee, In (ed.) Selected readings on information technology and business systems management. Hershey, PA, United States. IGI Global.

Teaching and assessing programming strategies explicitly

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2009. "Teaching and assessing programming strategies explicitly." Hamilton, Margaret and Clear, Tony (ed.) ACE 2009: 11th Australasian Computing Education Conference. Wellington, New Zealand 20 - 23 Jan 2009 Bedford Park, South Australia.

Education for IT service management standards

Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306

Design science: a case study in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2009. "Design science: a case study in information systems re-engineering." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. 210-222

Improving ICT governance: a radical restructure using CobiT and ITIL

Toleman, Mark, Cater-Steel, Aileen, Kissell, Brian, Chown, Rob and Thompson, Michael. 2009. "Improving ICT governance: a radical restructure using CobiT and ITIL." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 178-189

Incorporating programming strategies explicitly into curricula

de Raadt, Michael, Toleman, Mark and Watson, Richard. 2008. "Incorporating programming strategies explicitly into curricula." Lister, Raymond (ed.) 7th Baltic Sea Conference on Computing Education Research (Koli Calling 2007). Koli National Park, Finland 15 - 18 Nov 2007 Sydney, Australia.

itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2008. itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.

Lessons in implementing a learning management system in a university: the academic user perspective

Darroch, Fiona and Toleman, Mark. 2008. "Lessons in implementing a learning management system in a university: the academic user perspective." Clarke, Steve (ed.) End-user computing: concepts, methodologies, tools and applications. Hershey, PA. IGI Global. pp. 1291-1303

The role of government in e-business adoption

Roberts, Barbara and Toleman, Mark. 2008. "The role of government in e-business adoption." Anttiroiko, Ari-Veikko (ed.) Electronic government: concepts, methodologies, tools, and applications. Hershey, PA, USA. IGI Global.

The impact of national culture on software engineering practices

Cater-Steel, Aileen and Toleman, Mark. 2008. "The impact of national culture on software engineering practices." International Journal of Technology Policy and Management. 8 (1), pp. 76-90. https://doi.org/10.1504/IJTPM.2008.016182

Assessing the extent to which career development impacts employee commitment: a case study of the ICT industry in Hong Kong

Chui, Joseph, Tong, Canon and Mula, Joseph M.. 2007. "Assessing the extent to which career development impacts employee commitment: a case study of the ICT industry in Hong Kong ." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Scales measuring characteristics of small businesses information systems

Armstrong, Bruce, Fogarty, Gerard J. and Dingsdag, Don. 2007. "Scales measuring characteristics of small businesses information systems." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Critical competencies required for the role of the modern CIO

Lane, Michael S. and Koronios, Andy. 2007. "Critical competencies required for the role of the modern CIO." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home

Soar, Jeffrey and Croll, Peter. 2007. "Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan

Gururajan, Raj, Hafeez-Baig, Abdul and Kerr, Don. 2007. "Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction

Darroch, Fiona and Toleman, Mark. 2007. "Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Implementing centralised IT service management: drawing lessons from the public sector

Tan, Wui-Gee, Cater-Steel, Aileen, Toleman, Mark and Seaniger, Rachel. 2007. "Implementing centralised IT service management: drawing lessons from the public sector." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

SME adoption of e-Commerce in the Central Okanagan region of Canada

Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2007. "SME adoption of e-Commerce in the Central Okanagan region of Canada." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

A web site sophistication model based on value-added technology solutions and services

Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

Extreme research: applying extreme programming practices to research

Toleman, Mark. 2007. "Extreme research: applying extreme programming practices to research." Bulletin of Applied Computing and Information Technology. 5 (2).

One-size e-business adoption model does not fit all

Roberts, Barbara and Toleman, Mark. 2007. "One-size e-business adoption model does not fit all." Journal of Theoretical and Applied Electronic Commerce Research. 2 (3), pp. 49-61.

Action research: a new exploration of its two masters

Darroch, Fiona and Toleman, Mark. 2007. "Action research: a new exploration of its two masters." Pauleen, D. (ed.) QualIT 2007: Qualitative Research: From the Margins to the Mainstream. Wellington, New Zealand 18 - 20 Nov 2007 Wellington, New Zealand.

itSMF Australia 2006 Conference: summary of ITIL adoption survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2007. itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Toowoomba, Australia. University of Southern Queensland.

The role of universities in IT service management education

Cater-Steel, Aileen and Toleman, Mark. 2007. "The role of universities in IT service management education." Tan, Felix B., Thong, James and Janczewski, Lech J. (ed.) 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007). Auckland, New Zealand 03 - 06 Jul 2007 Auckland, NZ.

Education for IT service management standards

Cater-Steel, Aileen and Toleman, Mark. 2007. "Education for IT service management standards." International Journal of IT Standards and Standardization Research. 5 (2), pp. 27-41.

Ontological evaluation of business models: comparing traditional and component-based paradigms in information systems re-engineering

Valverde, Raul and Toleman, Mark. 2007. "Ontological evaluation of business models: comparing traditional and component-based paradigms in information systems re-engineering." Sharman, Raj, Kinshore, Rajiv and Ramesh, Ram (ed.) Ontologies: a handbook of principles, concepts and applications in information systems. New York, NY. United States. Springer. pp. 49-77

The impact of Agile methods on managing IT professionals

Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2007. "The impact of Agile methods on managing IT professionals." Yoong, Pak and Huff, Sid (ed.) Managing IT professionals in the internet age. Hershey, PA, United States. IGI Global.

The role of government in e-business adoption

Roberts, Barbara and Toleman, Mark. 2007. "The role of government in e-business adoption." Al-Hakim, Latif (ed.) Global e-government: theory, applications and benchmarking. Hershey, PA, United States. IGI Global. pp. 65-84

Short and long-term impacts of SPI in small software firms

Cater-Steel, Aileen, Rout, Terry and Toleman, Mark. 2006. "Short and long-term impacts of SPI in small software firms." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.

Transforming IT service management - the ITIL impact

Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2006. "Transforming IT service management - the ITIL impact." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.

Factors influencing the decisions of SMEs to purchase software package upgrades

Roberts, Dave, Cater-Steel, Aileen and Toleman, Mark. 2006. "Factors influencing the decisions of SMEs to purchase software package upgrades." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.

Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture

Gani, Zoohan and Toleman, Mark. 2006. "Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture." Journal of Theoretical and Applied Electronic Commerce Research. 1 (3), pp. 81-92.

ICT governance - radical restructure

Cater-Steel, Aileen, Toleman, Mark, Kissell, Brian and Chown, Rob. 2006. "ICT governance - radical restructure." Cusack, B. (ed.) 2006 IT Governance International Conference. Auckland, New Zealand 13 - 15 Nov 2006 Auckland, New Zealand.

E-business processes and factors of influence: one model does not fit all

Roberts, Barbara and Toleman, Mark. 2006. "E-business processes and factors of influence: one model does not fit all." 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 China.

Extended RBAC with role attributes

Yong, Jianming, Bertino, Elisa, Toleman, Mark and Roberts, Dave. 2006. "Extended RBAC with role attributes." Tan, Bernard (ed.) 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 Sheffield, UK.

Letters to the editor: ACM fellow profile: a conversation with Bob Glass: 'a wonderful train ride'

Darroch, Fiona and Toleman, Mark. 2006. "Letters to the editor: ACM fellow profile: a conversation with Bob Glass: 'a wonderful train ride'." ACM SIGSOFT Software Engineering Notes. 31 (4), pp. 2-6.

Challenge of adopting multiple process improvement frameworks

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2006. "Challenge of adopting multiple process improvement frameworks." Ljungberg, J. and Andersson, M. (ed.) 14th European Conference on Information Systems (ECIS 2006). Goteborg, Sweden 12 - 14 Jun 2006 Göteborg, Sweden.

Process improvement for small firms: an evaluation of the RAPID assessment-based method

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2006. "Process improvement for small firms: an evaluation of the RAPID assessment-based method." Information and Software Technology. 48 (5), pp. 323-334. https://doi.org/10.1016/j.infsof.2005.09.012

The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations

Cohen, Jason F. and Toleman, Mark. 2006. "The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations." International Journal of Information Management. 26 (6), pp. 457-468. https://doi.org/10.1016/j.ijinfomgt.2006.06.002

Development of an IS Relevance Index

Young, Raymond, Darroch, Fiona and Toleman, Mark. 2006. "Development of an IS Relevance Index." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.

A determination of the salient attributes of internet payment systems

Ally, Mustafa and Toleman, Mark. 2006. "A determination of the salient attributes of internet payment systems." Soliman, Khalid (ed.) 6th IBIMA Conference: Managing Information in Digital Economy. Bonn, Germany 19 - 21 Jun 2006 New York, USA.

Lessons in implementing a learning management system in a university: the academic user perspective

Darroch, Fiona and Toleman, Mark. 2006. "Lessons in implementing a learning management system in a university: the academic user perspective." O'Donoghue, John (ed.) Technology supported learning and teaching: a staff perspective. Hershey, PA, USA. IGI Global. pp. 261-276

The long march: a novice researcher's journey of discovery through the research methodological and philosophical maze and haze

Darroch, Fiona and Toleman, Mark. 2006. "The long march: a novice researcher's journey of discovery through the research methodological and philosophical maze and haze." ECRM 2006: The 5th European Conference on Research Methodology for Business and Management Studies. Dublin, Ireland 17 - 18 Jul 2006 Reading, United Kingdom.

Chick sexing and novice programmers: explicit instruction of problem solving strategies

de Raadt, Michael, Toleman, Mark and Watson, Richard. 2006. "Chick sexing and novice programmers: explicit instruction of problem solving strategies." Tolhurst, Denise and Mann, Samuel (ed.) ACE 2006: 8th Australasian Computing Education Conference. Hobart, Australia 16 - 19 Jan 2006 Sydney, Australia.

An effective system for electronic peer review

de Raadt, Michael, Toleman, Mark and Watson, Richard. 2006. "An effective system for electronic peer review." International Journal of Business and Management Education. 13 (9), pp. 48-62.

Exploring national culture in software development practices

Cater-Steel, Aileen and Toleman, Mark. 2006. "Exploring national culture in software development practices." Tukianen, M., Messnarz, R., Nevalainen, R. and Koinig, S. (ed.) European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006). Joensuu, Finland 11 - 13 Oct 2006 Joensuu, Finland.

Building the bridge between academia and practice

Darroch, Fiona and Toleman, Mark. 2005. "Building the bridge between academia and practice." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) 16th Australasian Conference on Information Systems (ACIS 2005). Manly, Australia 30 Nov - 02 Dec 2005 Manly, Australia.

Is evidence-based practice a plank in the bridge between research and practice?

Darroch, Fiona and Toleman, Mark. 2005. "Is evidence-based practice a plank in the bridge between research and practice?" Cox, Karl (ed.) 4th International Symposium on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 NSW, Australia.

Bridging the academia-industry divide: academics reach out!

Darroch, Fiona and Toleman, Mark. 2005. "Bridging the academia-industry divide: academics reach out!" Software Practitioner. 15 (6), pp. 3-7.

An evaluation of the RAPID assessment-based process improvement method for small firms

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "An evaluation of the RAPID assessment-based process improvement method for small firms." Linkman, S. (ed.) 9th International Conference on Evaluation and Assessment in Software Engineering (EASE 2005). Keele, United Kingdom 11 - 13 Apr 2005 Keele, United Kingdom.

Engineering emotionally intelligent agents

Baillie-de Byl, Penny and Toleman, Mark. 2005. "Engineering emotionally intelligent agents." Khosrow-Pour, Mehdi (ed.) Encyclopedia of information science and technology. Hershey, PA, United States. IGI Global. pp. 1052-1056

Addressing the challenges of replications of surveys in software engineering research

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829

Electronic peer review: a large cohort teaching themselves?

de Raadt, Michael, Toleman, Mark and Watson, Richard. 2005. "Electronic peer review: a large cohort teaching themselves?" Goss, Halima (ed.) 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2005). Brisbane, Australia 04 - 07 Dec 2005 Brisbane, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).

A framework for understanding the factors influencing pair programming success

Ally, Mustafa, Darroch, Fiona and Toleman, Mark. 2005. "A framework for understanding the factors influencing pair programming success." Baumeister, Hubert, Marchesi, Michele and Holcombe, Mike (ed.) 6th International Conference, XP 2005. Sheffield, United Kingdom Jun 2005 Germany. Springer. https://doi.org/10.1007/11499053_10

Software component reuse in information systems development: a review of challenges and strategies

Gan, Guan Goh Gerald, Yen, Wong Kim and Toleman, Mark. 2005. "Software component reuse in information systems development: a review of challenges and strategies." Journal of Han Chiang College. 3, pp. 83-95.

A framework for assessing payment security mechanisms and security information on e-commerce web sites

Ally, Mustafa and Toleman, Mark. 2005. "A framework for assessing payment security mechanisms and security information on e-commerce web sites." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.

Challenges and strategies for software component reuse in information systems development: a review

Yen, Wong Kim, Gan, Gerald Goh Guan and Toleman, Mark. 2005. "Challenges and strategies for software component reuse in information systems development: a review." Talib, Abdullah Zawawl, Khader, Ahamad Tajundin and Sulaiman, Shahida (ed.) 1st Malaysian Software Engineering Conference 2005: MySEC'05. Penang, Malaysia 12 - 13 Dec 2005 Malaysia.

Web publishing: an extreme, agile experience

Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2005. "Web publishing: an extreme, agile experience." Baskerville, Richard, Mathiassen, Lars, Pries-Heje, Jan and DeGross, Janice (ed.) Business agility and information technology diffusion. New York, NY. International Federation for Information Processing. pp. 245-256

Textbooks: under inspection

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2005. Textbooks: under inspection. Toowoomba, Australia. University of Southern Queensland.

The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore

Gani, Zoohan and Toleman, Mark. 2004. "The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Australia.

Crossing the great divide: a first step toward bridging the gap between academia and industry

Darroch, Fiona and Toleman, Mark. 2004. "Crossing the great divide: a first step toward bridging the gap between academia and industry." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Australia.

Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective

Darroch, Fiona, Toleman, Mark and Ally, Mustafa. 2004. "Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.

Training strategic problem solvers

de Raadt, Michael, Toleman, Mark and Watson, Richard. 2004. "Training strategic problem solvers." ACM SIGCSE Bulletin. 36 (2), pp. 48-51. https://doi.org/10.1145/1024338.1024370

External factors influence e-business adoption: DOI perspectives

Roberts, Barbara and Toleman, Mark. 2004. "External factors influence e-business adoption: DOI perspectives." Stockdale, Rosemary and Standing, Craig (ed.) 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business. Perth, Australia 25 - 26 Nov 2004 Joondalup, Western Australia.

E-business adoption in Australian wineries: DOI perspectives

Roberts, Barbara and Toleman, Mark. 2004. "E-business adoption in Australian wineries: DOI perspectives." Stockdale, Rosemary and Standing, Craig (ed.) 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business. Perth, Australia 25 - 26 Nov 2004 Joondalup, Western Australia.

Retrofitting generic graduate attributes: a case-study of information systems undergraduate programs

Toleman, Mark, Roberts, Dave and Ryan, Charmaine. 2004. "Retrofitting generic graduate attributes: a case-study of information systems undergraduate programs." Cohen, Eli B. and Kozminskiego, Wyzsza (ed.) 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004). Rockhampton, Australia 25 - 28 Jun 2004 Santa Rosa, CA, United States.

Aligning adoption theory with Agile system development methodologies

Toleman, Mark, Ally, Mustafa and Darroch, Fiona. 2004. "Aligning adoption theory with Agile system development methodologies." 8th Pacific Asia Conference on Information Systems (PACIS 2004). Shanghai, China 08 - 11 Jul 2004

Introductory programming: what's happening today and will there be any students to teach tomorrow?

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2004. "Introductory programming: what's happening today and will there be any students to teach tomorrow?" Lister, Raymond and Young, Alison (ed.) ACE 2004: 6th Australasian Computing Education Conference. Dunedin, New Zealand 18 - 24 Feb 2004 Bedford Park, South Australia.

Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective

Ally, Mustafa and Toleman, Mark. 2004. "Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective." IEEE International Conference on E-Commerce Technology 2004. San Diego, United States 06 - 09 Jul 2004 Piscataway, NJ, USA. https://doi.org/10.1109/ICECT.2004.1319756

A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective

Ally, Mustafa and Toleman, Mark. 2004. "A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective." e-Biz World Conference 2004. Seoul, Korea 25 Feb 2004

After the assessment: actions and reactions of 22 small Australian firms

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2004. "After the assessment: actions and reactions of 22 small Australian firms." 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004. Lisbon, Portugal 28 - 29 Apr 2004 Lisbon, Portugal.

Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare

Gururajan, Raj, Toleman, Mark and Soar, Jeffrey. 2004. "Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare." Health Informatics Conference 2004 (HIC 2004). Brisbane, Australia 2004 Melbourne, Australia.

Outsourcing IT: views from the vendor's side

Ricardo, Bruce and Toleman, Mark. 2003. "Outsourcing IT: views from the vendor's side." Lethbridge, N. (ed.) 14th Australasian Conference on Information Systems (ACIS 2003). Perth, Australia 26 - 28 Nov 2003 Perth, Western Australia.

Enforcing secure access control in integrated systems over the internet

Yong, Jianming, Lane, Michael S., Toleman, Mark and Yang, Yun. 2003. "Enforcing secure access control in integrated systems over the internet." 1st Australian Information Security Management Conference. Perth, Western Australia 24 Nov 2003 Perth, Western Australia.

Acts of faith

Ally, Mustafa and Toleman, Mark. 2003. "Acts of faith." Australian CPA. 73 (10), pp. 60-61.

Introductory programming languages at Australian universities at the beginning of the twenty first century

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2003. "Introductory programming languages at Australian universities at the beginning of the twenty first century." Journal of Research and Practice in Information Technology. 35 (3), pp. 163-167.

Language tug-of-war: industry demand and academic choice

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2003. "Language tug-of-war: industry demand and academic choice." Greening, Tony and Lister, Raymond (ed.) ACE 2003: 5th Australasian Computing Education Conference. Adelaide, Australia 04 - 07 Feb 2003 Sydney, Australia.

Engineering emotionally intelligent agents

Baillie, Penny, Toleman, Mark and Lukose, Dickson. 2003. "Engineering emotionally intelligent agents." Plekhanova, Valentina (ed.) Intelligent agent software engineering. Hershey, PA. United States. IGI Global. pp. 99-117

Meeting consumer trust concerns at the checkouts of Australian online retailers

Ally, Mustafa and Toleman, Mark. 2002. "Meeting consumer trust concerns at the checkouts of Australian online retailers." 13th Australasian Conference on Information Systems (ACIS 2002). Melbourne, Australia 04 - 06 Dec 2002 Melbourne, Australia.

Language trends in introductory programming courses

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2002. "Language trends in introductory programming courses." Cohen, Eli B. and Boyd, E. (ed.) 2002 Informing Science + Information Technology Education Joint Conference (InSITE 2002). Cork, Ireland 19 - 21 Jun 2002 Santa Rosa, CA, United States.

Language trends in introductory programming courses

de Raadt, Michael, Watson, Richard and Toleman, Mark. 2002. Language trends in introductory programming courses. Toowoomba, Australia. University of Southern Queensland.

Creating an emotional space for artificial beings

Baillie, Penny and Toleman, Mark. 2001. "Creating an emotional space for artificial beings." Urban, Christopher (ed.) 2nd Workshop on Agent-Based Simulation. Passau, Germany 02 - 04 Apr 2001 Erlangen, Germany.

Generic description of a software document environment

Toleman, Mark, Carrington, David, Cook, Phil, Coyle, Andrew, MacDonald, Anthony, Welsh, Jim and Jones, Tim. 2001. "Generic description of a software document environment." Sprague, R. H. (ed.) 34th Annual Hawaii International Conference on System Sciences (HICSS34). Maui, Hawaii 03 - 06 Jan 2001 Los Alamitos, CA. United States. https://doi.org/10.1109/HICSS.2001.927258

Emotional intelligence for intuitive agents

Baillie, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Emotional intelligence for intuitive agents." Karri, V. and Negnevitsky, Michael (ed.) International Conference on Artificial Intelligence in Science and Technology (AISAT 2000). Hobart, Australia 17 - 20 Dec 2000 Hobart, Australia.

Agents with attitude

Ray, Penny, Lukose, Dickson and Toleman, Mark. 2000. "Agents with attitude." 6th International Conference on the Simulation of Adaptive Behaviour SAB 2000): From Animals to Animats 6. Paris, France 11 - 15 Sep 2000 Massachusetts, United States.

How to give an agent attitude

Ray, Penny, Lukose, Dickson and Toleman, Mark. 2000. "How to give an agent attitude." Urban, Christopher (ed.) 1st Workshop on Agent-Based Simulation. Passau, Germany 02 - 03 May 2000 Erlangen, Germany.

Could emotions be the key to real artificial intelligence?

Ray, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Could emotions be the key to real artificial intelligence?" 2000 International ICSC Congress on Intelligent Systems and Applications (ISA 2000). Wollongong, Australia 11 - 15 Dec 2000 Wetaskiwin, Canada.

Emotional intelligence for intuitive agents

Ray, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Emotional intelligence for intuitive agents." Mizoguchi, Riichiro and Slaney, John K. (ed.) 6th Pacific Rim International Conference on Artificial Intelligence (PRICAI 2000). Melbourne, Australia 28 Aug - 01 Sep 2000 Berlin, Germany. Springer. https://doi.org/10.1007/3-540-44533-1_107

Applying ecological interface design to experimental apparatus used to monitor a refrigeration plant

Lehane, Pat, Toleman, Mark and Benecke, John. 1999. "Applying ecological interface design to experimental apparatus used to monitor a refrigeration plant." Thomas, Bruce and Warren, James (ed.) 1st Australasian User Interface Conference (AUIC 2000). Canberra, Australia 31 Jan - 03 Feb 2000 Los Alamitos, USA.

Web graph displays by defining visible and invisible subsets

Lai, Wei, Huang, Mao Lin, Zhang, Yanchun and Toleman, Mark. 1999. "Web graph displays by defining visible and invisible subsets." Debreceny, R. and Ellis, Allan (ed.) 5th Australian World Wide Web Conference (AusWeb99). Lismore, Australia 17 - 20 Apr 1999 Lismore, NSW, Australia.

Systematic evaluation of design choices for software development tools

Toleman, Mark and Welsh, Jim. 1998. "Systematic evaluation of design choices for software development tools." Software - Concepts and Tools. 19 (3), pp. 109-121. https://doi.org/10.1007/s003780050014

User experiences and a usability inspection of an electronic services environment for students

Toleman, Mark A. and Toleman, Jessica M.. 1998. "User experiences and a usability inspection of an electronic services environment for students." Calder, Paul and Thomas, Bruce (ed.) Australasian Computer-Human Interaction Conference (OzCHI 1998). Adelaide, Australia 30 Nov - 04 Dec 1998 Los Alamitos, CA. United States. https://doi.org/10.1109/OZCHI.1998.732200

Designing a user interface for relational documents

Carrington, David, Jones, Tim, MacDonald, Anthony, Toleman, Mark and Welsh, Jim. 1998. "Designing a user interface for relational documents." Gray, J., Harvey, J., Scott, L. and Liu, A. (ed.) 1st Australian Workshop on Constructing Software Engineering Tools (AWCSET 1998). Adelaide, Australia 13 Nov 1998 Sydney, Australia.

Can design choices for language-based editors be analysed with keystroke-level models?

Toleman, Mark A. and Welsh, Jim. 1996. "Can design choices for language-based editors be analysed with keystroke-level models?" Sasse, M. A., Cunningham, R. J. and Winder, R. L. (ed.) Annual Ergonomics Society of Australia CHISIG Conference (HCI 1996): Human-Computer Interaction. London, United Kingdom 21 - 23 Aug 1996 London, United Kingdom.

Computer mediated teaching: a case-study in discrete mathematics

Toleman, Mark. 1995. "Computer mediated teaching: a case-study in discrete mathematics." Balbo, S. (ed.) 3rd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI'95). Gold Coast, Australia 21 Aug 1995 Australia.

An empirical investigation of language-based editing paradigms

Toleman, Mark A. and Welsh, Jim. 1995. "An empirical investigation of language-based editing paradigms." Hasan, Helen and Nicastri, Cathy (ed.) 1995 Australasian Computer-Human Interaction Conference (OzCHI 1995): A Light Into The Future. Wollongong, Australia 27 - 30 Nov 1995 Canberra, Australia.

An evaluation of editing paradigms

Toleman, Mark A. and Welsh, Jim. 1994. "An evaluation of editing paradigms." Howard, Steve and Leung, Y. K. (ed.) Australasian Computer-Human Interaction Conference: Harmony Through Working Together (OzCHI 1994). Melbourne, Australia 28 Nov - 01 Dec 1994 Canberra, Australia.

Issues in the design of experiments for studying user interaction with software development tools

Toleman, Mark A. and Welsh, Jim. 1994. "Issues in the design of experiments for studying user interaction with software development tools." Iannella, R. (ed.) 2nd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI 1994). Gold Coast, Australia 15 Jul 1994 Canberra, Australia.

Conceptual issues in language-based editor design

Welsh, Jim and Toleman, Mark. 1992. "Conceptual issues in language-based editor design." International Journal of Man-Machine Studies. 37 (4), pp. 419-430. https://doi.org/10.1016/0020-7373(92)90003-4

An empirical investigation of menu design in language-based editors

Toleman, Mark A., Welsh, Jim and Chapman, Alan J.. 1992. "An empirical investigation of menu design in language-based editors." Software Engineering Notes. 17 (5), pp. 41-46. https://doi.org/10.1145/142868.142911

Retrospective application of user interface guidelines: a case study of a language-based editor

Toleman, Mark and Welsh, Jim. 1991. "Retrospective application of user interface guidelines: a case study of a language-based editor." Hammond, Judith H., Hall, Roger R. and Kaplan, Ilana (ed.) Australasian Computer-Human Interaction Conference (OZCHI 1991): People Before Technology. Sydney, Australia 28 - 29 Nov 1991 Canberra, Australia.

Spatial variability in spoil sampling

Eastment, Henry T., Russell, M. J. and Toleman, Mark. 1989. "Spatial variability in spoil sampling." Landscape and Urban Planning. 17 (2), pp. 121-126. https://doi.org/10.1016/0169-2046(89)90020-0

A case study in user interface design

Welsh, Jim and Toleman, Mark. 1989. "A case study in user interface design." Annual Ergonomics Society of Australia Conference (CHISIG 1989). Melbourne, Australia 23 - 24 Nov 1989 Australia.

Prevalence of Stephanofilariasis in young Bos indicus cattle in north Australia

Johnson, S. J. and Toleman, Mark. 1988. "Prevalence of Stephanofilariasis in young Bos indicus cattle in north Australia." Veterinary Parasitology. 29 (4), pp. 333-339. https://doi.org/10.1016/0304-4017(88)90150-1

Reproductive performance of 50% Bos Indicus cattle grazing the Mitchell grasslands of north Queensland

Holroyd, R. G., Smith, P. C., Thompson, P. J. M. and Toleman, Mark. 1988. "Reproductive performance of 50% Bos Indicus cattle grazing the Mitchell grasslands of north Queensland." 1988 Australian Rangelands Conference. Longreach, Australia Jun 1988

Implementing computer aided engineering in engineering courses

Toleman, Mark and Hall, David. 1987. "Implementing computer aided engineering in engineering courses." 18th CAE Computer Conference. Adelaide, Australia Aug 1987

Variations in liveweight between steers following fasting periods of six to eighteen hours and access to water

Tyler, R., Toleman, M. A. and Wythes, J. R.. 1987. "Variations in liveweight between steers following fasting periods of six to eighteen hours and access to water." Queensland Journal of Agriculture and Animal Sciences. 44 (2), pp. 149-154.

Effects of post-transplant water deficits on leaf development and yield of winter planted tobacco in north Queensland

Ferguson, K. H., Fukai, S., Wilson, G. L. and Toleman, Mark. 1985. "Effects of post-transplant water deficits on leaf development and yield of winter planted tobacco in north Queensland." Australian Journal of Agricultural Research. 36 (1), pp. 51-61. https://doi.org/10.1071/AR9850051

Temperament and bruising of Bos indicus cross cattle

Fordyce, G., Goddard, M. E., Tyler, R., Williams, G. and Toleman, M. A.. 1985. "Temperament and bruising of Bos indicus cross cattle." Animal Production Science. 25 (2), pp. 283-288.

Interactive videodiscs and student control of learning

Pemberton, P. F., Taylor, J. C. and Toleman, M.. 1985. "Interactive videodiscs and student control of learning." 3rd Annual Computer-Assisted Learning in Tertiary Education Conference (CALITE 1985). Melbourne, Australia Dec 1985

Apparent lack of toxicity of jute (Corchorus olitorius) seed for poultry

Johnson, S. J. and Toleman, Mark. 1984. "Apparent lack of toxicity of jute (Corchorus olitorius) seed for poultry." Australian Veterinary Journal. 61 (4), pp. 124-124. https://doi.org/10.1111/j.1751-0813.1984.tb07206.x

The effect of three different nitrogen based supplements on the utilization of tropical forage diets by zebu crossbred steers

Mullins, T. J., Lindsay, J. A., Kempton, T. J. and Toleman, M. A.. 1984. "The effect of three different nitrogen based supplements on the utilization of tropical forage diets by zebu crossbred steers." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.

The effect of spraying for buffalo fly (Haematobia irritans exigua) on infestations, growth rate and lesion development on Bos indicus x B. taurus cattle in the dry tropics of North Queensland

Holroyd, R. G., Hirst, D. J., Merrifield, A. W. and Toleman, M. A.. 1984. "The effect of spraying for buffalo fly (Haematobia irritans exigua) on infestations, growth rate and lesion development on Bos indicus x B. taurus cattle in the dry tropics of North Queensland." Australian Journal of Agricultural Research. 35 (4), pp. 595-608. https://doi.org/10.1071/AR9840595

Effect of time planting on yield and quality of flue-cured tobacco in North Queensland

Trendell, B. P., Ferguson, K. H., Toleman, Mark, Rasmussen, T. S. and von Nordheim, J.. 1984. "Effect of time planting on yield and quality of flue-cured tobacco in North Queensland." Queensland Journal of Agricultural and Animal Sciences. 41 (2), pp. 91-100.

An evaluation of methods used to assess fat cover in live cattle

Loxton, I. D., Lindsay, J. A. and Toleman, Mark. 1984. "An evaluation of methods used to assess fat cover in live cattle." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.

The effect of trenbolone acetate on liveweight changes and pregnancy rates in zebu crossbred heifers grazing tropical pastures

Lindsay, J. A., Mullins, T. J., Toleman, M. A. and Stephenson, H. P.. 1984. "The effect of trenbolone acetate on liveweight changes and pregnancy rates in zebu crossbred heifers grazing tropical pastures." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.

A comparison of two non-protein nitrogen sources as supplements for steers fed low quality tropical forage diets

Lindsay, J. A., Hirst, D. J., Toleman, Mark and Stephenson, H. P.. 1984. "A comparison of two non-protein nitrogen sources as supplements for steers fed low quality tropical forage diets." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.

The effect of genotype and zeranol implantation on performance of steers grazing Mitchell grass pastures in north-west Queensland

Dodt, R., Thompson, P. J. M., Coward, A. and Toleman, Mark. 1984. "The effect of genotype and zeranol implantation on performance of steers grazing Mitchell grass pastures in north-west Queensland." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.

Effect of superphosphate application on the phosphorus status of breeding cattle grazing Townsville stylo based pastures in northern Queensland

Loxton, I. D., Murphy, G. M. and Toleman, M. A.. 1983. "Effect of superphosphate application on the phosphorus status of breeding cattle grazing Townsville stylo based pastures in northern Queensland." Animal Production Science. 23 (123), pp. 340-347.

Effect of zeranol implantation on bodyweight changes in zebu crossbred cattle grazing tropical pasture

Hodge, P. B., Thompson, P. J. M., Bond, J. H., Round, P. J. and Toleman, Mark. 1983. "Effect of zeranol implantation on bodyweight changes in zebu crossbred cattle grazing tropical pasture." Australian Veterinary Journal. 60 (2), pp. 33-37. https://doi.org/10.1111/j.1751-0813.1983.tb05857.x

The toxicity of jute (Corchorus olitorius) seed to pigs

Johnson, S. J. and Toleman, Mark. 1982. "The toxicity of jute (Corchorus olitorius) seed to pigs." Australian Veterinary Journal. 58 (6), pp. 264-265. https://doi.org/10.1111/j.1751-0813.1982.tb00693.x

The effect of dehorning Brahman crossbred animals of four age groups on subsequent bodyweight gain

Loxton, I. D., Toleman, Mark and Holmes, A. E.. 1982. "The effect of dehorning Brahman crossbred animals of four age groups on subsequent bodyweight gain." Australian Veterinary Journal. 58 (5), pp. 191-193. https://doi.org/10.1111/j.1751-0813.1982.tb00650.x

GLIM - generalised linear interactive modelling

Toleman, Mark. 1982. "GLIM - generalised linear interactive modelling." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982

Model selection for four- and higher-dimensional tables

Toleman, Mark. 1982. "Model selection for four- and higher-dimensional tables." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982

Three-dimensional tables

Toleman, Mark. 1982. "Three-dimensional tables." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982

A tactile method modified to assess the finish of beef cattle in marketable condition in north Queensland

Loxton, I. D., Lindsay, J. A. and Toleman, Mark. 1982. "A tactile method modified to assess the finish of beef cattle in marketable condition in north Queensland." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.

Seasonal effects of dosing cattle with monensin sodium in the dry tropics

Lindsay, J. A., Freire, L. C. L., Murray, R. M. and Toleman, M. A.. 1982. "Seasonal effects of dosing cattle with monensin sodium in the dry tropics." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.

Protected proteins as supplements for bulls fed tropical forage diets

Lindsay, J. A., Ndama, P. H., Tune, D. R., Toleman, M. A. and Entwistle, K. W.. 1982. "Protected proteins as supplements for bulls fed tropical forage diets." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.

Supplementation of pregnant cows with protected proteins when fed tropical forage diets

Lindsay, J. A., Mason, G. W. J. and Toleman, M. A.. 1982. "Supplementation of pregnant cows with protected proteins when fed tropical forage diets." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.

Liveweight loss and recovery in steers fasted for periods of twelve to seventy-two hours

Wythes, J. R., McLennan, S. R. and Toleman, M. A.. 1980. "Liveweight loss and recovery in steers fasted for periods of twelve to seventy-two hours." Animal Production Science. 20 (106), pp. 517-521.