Virtual tutor support using SMARTHINKING: preliminary findings
Paper
Paper/Presentation Title | Virtual tutor support using SMARTHINKING: preliminary findings |
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Presentation Type | Paper |
Authors | McDonell, Jennifer (Author), Parkes, Mitchell (Author) and Tynan, Belinda (Author) |
Journal or Proceedings Title | Proceedings of the 27th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2010) |
Number of Pages | 8 |
Year | 2010 |
Place of Publication | Brisbane, Australia |
ISBN | 9781742720166 |
Web Address (URL) of Paper | http://www.ascilite.org.au/conferences/sydney10/procs/McDonell-full.pdf |
Conference/Event | 27th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2010) |
Event Details | 27th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2010) Parent Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE) Delivery In person Event Date 05 to end of 08 Dec 2010 Event Location Sydney, Australia |
Abstract | The University of New England (UNE) has been using a virtual tutoring service called SMARTHINKING since 2007. UNE explored the use of a 'virtual tutor service' to support distance education students in their academic development; to reduce attrition; and to provide academic support 24 hours a day, 7 days a week to all students with access to a computer irrespective of geographical location. A cascading selection of units across different disciplinary areas and cohorts of students were targeted for the virtual tutorial support service over 6 semesters to provide rich data. A survey consisting of 20 questions was developed and implemented at the end of each teaching period. Preliminary analysis of data indicates that SMARTHINKING appears to be making a difference to student learning outcomes. However, while uptake tends to be low in all cohorts but where students select to use the service they are positive about its effects. |
Keywords | virtual tutor support, online learning, technology |
ANZSRC Field of Research 2020 | 390303. Higher education |
Public Notes | Authors retain copyright. Copyright © 2010 Jennifer McDonell, Mitchell Parkes,Belinda Tynan. The authors assign to ascilite and educational non-profit institutions, a non-exclusive licence to use this document for personal use and in courses of instruction, provided that the article is used in full and this copyright statement is reproduced. The author(s) also grant a non-exclusive licence to ascilite to publish this document on the ascilite Web site and in other formats for the Proceedings ascilite Sydney 2010. Any other use is prohibited without the express permission of the author(s). |
Byline Affiliations | University of New England |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q1440/virtual-tutor-support-using-smarthinking-preliminary-findings
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