The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

Article

Zumrah, Abdul Rahim, Boyle, Stephen and Fein, Erich C.. 2013. "The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector." International Journal of Training and Development. 17 (4), pp. 279-294. https://doi.org/10.1111/ijtd.12017
Article Title

The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

ERA Journal ID19320
Article CategoryArticle
AuthorsZumrah, Abdul Rahim (Author), Boyle, Stephen (Author) and Fein, Erich C. (Author)
Journal TitleInternational Journal of Training and Development
Journal Citation17 (4), pp. 279-294
Number of Pages16
Year2013
Place of PublicationUnited Kingdom
ISSN1360-3736
1468-2419
Digital Object Identifier (DOI)https://doi.org/10.1111/ijtd.12017
Web Address (URL)http://onlinelibrary.wiley.com/doi/10.1111/ijtd.12017/pdf
Abstract

The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction.

Keywordstransfer of training
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
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Byline AffiliationsIslamic Science University of Malaysia, Malaysia
University of South Australia
Central Queensland University
Institution of OriginUniversity of Southern Queensland
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