A framework to evaluate performance from an application and user perspective
Paper
Paper/Presentation Title | A framework to evaluate performance from an application and user perspective |
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Presentation Type | Paper |
Authors | |
Author | Kist, Alexander A. |
Editors | Chilamkurti, Naveen and Jamalipour, Abbas |
Journal or Proceedings Title | Proceedings of the Australasian Telecommunication Networks and Applications Conference (ATNAC 2011) |
ERA Conference ID | 50278 |
Number of Pages | 6 |
Year | 2011 |
Place of Publication | Piscataway, NJ. United States |
ISBN | 9781457717116 |
9781457717109 | |
Digital Object Identifier (DOI) | https://doi.org/10.1109/ATNAC.2011.6096668 |
Web Address (URL) of Paper | http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6096668 |
Conference/Event | Australian Telecommunication Networks and Applications Conference (ATNAC 2011) |
Australasian Telecommunication Networks and Applications Conference | |
Event Details | Australian Telecommunication Networks and Applications Conference (ATNAC 2011) Event Date 09 to end of 11 Nov 2011 Event Location Melbourne, Australia |
Event Details | Australasian Telecommunication Networks and Applications Conference ATNAC |
Abstract | Experience related performance measures are important for operational, commercial as well as usability reasons. Quality of Experience (QoE) is widely discussed as a measure of user perceived performance, no universal definition for QoE are available. Instead of moulding QoE into a one-fits-all parameter, this work identifies and defines four specific performance measures that are more descriptive than traditional QoE. They account for objective and subjective measures and focus on applications and tasks specific performance. The parameters include Quality of (an) Application (QoA) and Quality of Use (QoU). They are further divided into objective and subjective measures, i.e. objective QoA, subjective QoA, objective QoU and subjective QoU. Subjective QoA reassembles QoE widely discussed in technical literature; QoU provides a measure for quality of experience in a more general, non technical sense. It is proposed that these individual performance parameters provide a better picture of performance and allow stakeholders to make more specific decisions. The paper also introduces a set of sample performance evaluations for the Remote Access Laboratories application to demonstrate how this framework can be applied and how such parameters can be measured. |
Keywords | quality of experience; performance evaluation; remote access laboratories |
ANZSRC Field of Research 2020 | 390405. Educational technology and computing |
350602. Consumer-oriented product or service development | |
400604. Network engineering | |
Public Notes | © 2011 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
Byline Affiliations | Computational Engineering and Science Research Centre |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q0z90/a-framework-to-evaluate-performance-from-an-application-and-user-perspective
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