Towards tacit knowledge sharing over social web tools

Article


Panahi, Sirous, Watson, Jason and Partridge, Helen. 2013. "Towards tacit knowledge sharing over social web tools." Journal of Knowledge Management. 17 (3), pp. 379-397. https://doi.org/10.1108/JKM-11-2012-0364
Article Title

Towards tacit knowledge sharing over social web tools

ERA Journal ID18021
Article CategoryArticle
AuthorsPanahi, Sirous (Author), Watson, Jason (Author) and Partridge, Helen (Author)
Journal TitleJournal of Knowledge Management
Journal Citation17 (3), pp. 379-397
Number of Pages19
Year2013
PublisherEmerald
Place of PublicationUnited Kingdom
ISSN1367-3270
1758-7484
Digital Object Identifier (DOI)https://doi.org/10.1108/JKM-11-2012-0364
Web Address (URL)http://www.emeraldinsight.com/doi/pdfplus/10.1108/JKM-11-2012-0364
Abstract

Purpose - Researchers debate whether tacit knowledge sharing through Information Technology (IT) is actually possible. However, with the advent of social web tools, it has been argued that most shortcomings of tacit knowledge sharing are likely to disappear. This paper has two purposes: firstly, to demonstrate the existing debates in the literature regarding tacit knowledge sharing using IT, and secondly, to identify key research gaps that lay the foundations for future research into tacit knowledge sharing using social web.

Design/methodology/approach - This paper reviews current literature on IT-mediated tacit knowledge sharing and opens a discussion on tacit knowledge sharing through the use of social web.

Findings - First, the existing schools of thoughts in regards to IT ability for tacit knowledge sharing are introduced. Next, difficulties of sharing tacit knowledge through the use of IT are discussed. Then, potentials and pitfalls of social web tools are presented. Finally, the paper concludes that whilst there are significant theoretical arguments supporting that the social web facilitates tacit knowledge sharing there is a lack of empirical evidence to support these arguments and further work is required.

Research limitations/implications - The limitations of the review includes: covering only papers that were published in English, issues of access to full texts of some resources, possibility of missing some resources due to search strings used or limited coverage of databases searched.

Originality/value - The paper contributes to the fast growing literature on the intersection of KM and IT particularly by focusing on tacit knowledge sharing in social media space. The paper highlights the need for further studies in this area by discussing the current situation in the literature and disclosing the emerging questions and gaps for future studies.

KeywordsTacit knowledge, Knowledge sharing, Social web, Web 2.0, Information Technology
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
460909. Information systems philosophy, research methods and theory
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsQueensland University of Technology
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q4787/towards-tacit-knowledge-sharing-over-social-web-tools

  • 886
    total views
  • 14
    total downloads
  • 6
    views this month
  • 0
    downloads this month

Export as

Related outputs

Engaging with open educational practices: Mapping the landscape in Australian higher education
Stagg, Adrian, Partridge, Helen, Bossu, Carina, Funk, Johanna and Nguyen, Linh. 2023. "Engaging with open educational practices: Mapping the landscape in Australian higher education." Australasian Journal of Educational Technology. 39 (2), pp. 1-15. https://doi.org/10.14742/ajet.8016
Documenting research experiences in the Australian library and information sector: A survey of pracitioners’ views
Partridge, Helen, Given, Lisa, Murphy, Angela and Howlett, Alisa. 2022. "Documenting research experiences in the Australian library and information sector: A survey of pracitioners’ views." Australian Library and Information Association National Conference (ALIA 2022): Diversity. Canberra, Australia 16 - 19 May 2022 Canberra, Australia.
Exploring partnerships between public libraries and universities in regional low-socioeconomic communities: the student experience
Power, Emma, Partridge, Helen, Owen, Sue and Pizzani, Blanca. 2022. "Exploring partnerships between public libraries and universities in regional low-socioeconomic communities: the student experience." Higher Education Research and Development. 41 (7), pp. 2324-2337. https://doi.org/10.1080/07294360.2021.2011153
Understanding the information experiences of parents involved in negotiating post-separation parenting arrangements
Partridge, Helen, McAllister, Lynn, Toohey, Lisa, Field, Rachael, Crowe, Jonathan and Allcock, Annelies. 2020. "Understanding the information experiences of parents involved in negotiating post-separation parenting arrangements." Journal of Librarianship and Information Science. 51 (1), pp. 184-196. https://doi.org/10.1177/0961000618787604
Integrated ‘one-stop’ support for student success: recommendations from a regional university case study
Power, Emma, Partridge, Helen, O'Sullivan, Carmel and Kek, Megan Yih Chyn A.. 2020. "Integrated ‘one-stop’ support for student success: recommendations from a regional university case study." Higher Education Research and Development. 39 (3), pp. 561-576. https://doi.org/10.1080/07294360.2019.1676703
‘I’ll just Google that!’ Online searches and the post-separation family law information experience
Crowe, Jonathan, Field, Rachael, Toohey, Lisa, Partridge, Helen and McAllister, Lynn. 2019. "‘I’ll just Google that!’ Online searches and the post-separation family law information experience." Alternative Law Journal . 44 (2), pp. 108-113. https://doi.org/10.1177/1037969X19827450
Everyday life information experiences in Twitter: a grounded theory
Miller, Faye, Davis, Kate and Partridge, Helen. 2019. "Everyday life information experiences in Twitter: a grounded theory." Information Research: an international electronic journal. 24 (2).
Skilled immigrants: a resettlement information literacy framework
Abdi, Elham Sayyad, Partridge, Helen, Bruce, Christine and Watson, Jason. 2019. "Skilled immigrants: a resettlement information literacy framework." Journal of Documentation. 75 (4), pp. 892-908. https://doi.org/10.1108/JD-02-2019-0034
The Strategic, Curious & Skeptical Learner: Australian Public Librarians and Professional Learning Experiences
Stephens, Michael, Partridge, Helen, Davis, Kate and Snyder, Margaret. 2022. "The Strategic, Curious & Skeptical Learner: Australian Public Librarians and Professional Learning Experiences." Public Library Quarterly. 41 (3), pp. 257-272. https://doi.org/10.1080/01616846.2021.1893114
Facilitating open access to information: a community approach to open education and open textbooks
Stagg, Adrian and Partridge, Helen. 2019. "Facilitating open access to information: a community approach to open education and open textbooks." Blake, Catherine, Brown, Cecelia and Middleton, Lydia S. (ed.) 82nd Association for Information Science and Technology Annual Meeting: Information...Anyone, Anywhere, Any Time, Any Way. Melbourne, Australia 19 - 23 Oct 2019 Australia. John Wiley & Sons. https://doi.org/10.1002/pra2.76
Australian postgraduate student experiences and anticipated employability: A national study from the students’ perspective
Cook, Elizabeth J., Crane, Linda, Kinash Shelley, Bannatyne, Amy, Crawford, Joseph, Hamlin, Gary, Judd, Madelaine-Marie, Kelder, Jo-Anne, Partridge, Helen and Richardson, Sarah. 2021. "Australian postgraduate student experiences and anticipated employability: A national study from the students’ perspective." Journal of Teaching and Learning for Graduate Employability. 12 (2), pp. 148-168. https://doi.org/10.21153/jtlge2021vol12no2art1030
A Framework for Australian Universities and Public Libraries Supporting Regional, Rural and Remote Students
Partridge, Helen, Power, Emma, Ostini, Jenny, Owen, Sue and Pizzani, Blanca. 2021. "A Framework for Australian Universities and Public Libraries Supporting Regional, Rural and Remote Students." Journal of the Australian Library and Information Association. 70 (4), pp. 391-404. https://doi.org/10.1080/24750158.2021.1959842
Narratives of Access: A Critical Exploration of How Institutional Interactions with Students Affect Regional Student Participation in Higher Education
Ostini, Jenny, Partridge, Helen, Kelly, Kate, Owen, Sue and Jeffries, Sandra. 2020. "Narratives of Access: A Critical Exploration of How Institutional Interactions with Students Affect Regional Student Participation in Higher Education." Student Success. 11 (2), pp. 60-71. https://doi.org/10.5204/ssj.v11i2.1334
The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis
Partridge, Helen, Glanville, Clare, Edwards, Sylvia and Hallam, Gill. 2007. "The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis." 4th International Evidence Based Library and Information Practice Conference. Durham, United States 06 - 11 May 2007 Edmonton, Canada.
Evidence-based practice: Information professionals' experience of information literacy in the workplace
Partridge, Helen, Edwards, Sylvia L. and Thorpe, Clare. 2010. "Evidence-based practice: Information professionals' experience of information literacy in the workplace." Lloyd, Annemaree and Talja, Sanna (ed.) Practising Information Literacy: Bringing Theories of Learning, Practice and Information Literacy Together. Wagga Wagga, Australia. Charles Sturt University. pp. 273-298
‘Working together’: public libraries supporting rural, regional, and remote low-socioeconomic student success in partnership with universities
Power, Emma, Partridge, Helen, Owen, Sue, Kelly, Kathryn and Jeffries, Sandra. 2019. "‘Working together’: public libraries supporting rural, regional, and remote low-socioeconomic student success in partnership with universities." Journal of the Australian Library and Information Association. 68 (2), pp. 105-125. https://doi.org/10.1080/24750158.2019.1608497
Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis
Nguyen, Linh Cuong, Davis, Kate, Abdi, Elham Sayyad, Thorpe, Clare, Henry, Katya and Partridge, Helen. 2020. "Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis." Kyei-Blankson, Lydia, Ntuli, Esther and Blankson, Joseph (ed.) Handbook of research on creating meaningful experiences in online courses. Hershey, PA, United States. IGI Global. pp. 248-269
Understanding the legal information experience of non-lawyers: lessons from the family law context
Crowe, Jonathan, Field, Rachael, Toohey, Lisa, Partridge, Helen and McAllister, Lynn. 2018. "Understanding the legal information experience of non-lawyers: lessons from the family law context." Journal of Judicial Administration. 27 (4), pp. 137-147.
Health information literacy and the experience of 65 to 79 year old Australians
Stoodley, Ian, Bruce, Christine, Partridge, Helen, Edwards, Sylvia Lauretta and Cooper, Helen. 2014. "Health information literacy and the experience of 65 to 79 year old Australians." Du, Jia Tina, Zhu, Qinghua and Koronios, Andy (ed.) Library and information science research in Asia-Oceania: theory and practice. United States. IGI Global. pp. 102-123
Informed democracy: information experiences during the 2012 Queensland election
Haidn, Insa, Partridge, Helen and Yates, Christine. 2014. "Informed democracy: information experiences during the 2012 Queensland election." Du, Jia Tina, Zhu, Qinghua and Koronios, Andy (ed.) Library and information science research in Asia-Oceania: theory and practice. United States. IGI Global. pp. 8-23
Open educational practices in Australia: a first-phase national audit of higher education
Stagg, Adrian, Nguyen, Linh, Bossu, Carina, Partridge, Helen, Funk, Johanna and Judith, Kate. 2018. "Open educational practices in Australia: a first-phase national audit of higher education." The International Review of Research in Open and Distributed Learning. 19 (3), pp. 172-201. https://doi.org/10.19173/irrodl.v19i3.3441
Universities and public libraries supporting student success: an exploratory study
Howlett, Alisa, Partridge, Helen and Belov, Rebecca. 2017. "Universities and public libraries supporting student success: an exploratory study." Journal of the Australian Library and Information Association. 66 (2), pp. 139-151. https://doi.org/10.1080/24750158.2017.1314582
The 8th International Evidence Based Library and Information Practice Conference (EBLIP8): Special issue and reflections
Partridge, Helen. 2015. "The 8th International Evidence Based Library and Information Practice Conference (EBLIP8): Special issue and reflections." Evidence in Practice: Working Together - The 8th International Evidence Based Library and Information Practice Conference (EBLIP8) . Brisbane, Australia 06 - 08 Jul 2015 Canada. https://doi.org/10.18438/B86W2B
Exploring the role of Twitter in the professional practice of LIS professionals: a pilot study
Mulatiningsih, Bekti, Partridge, Helen and Davis, Kate. 2013. "Exploring the role of Twitter in the professional practice of LIS professionals: a pilot study." Australian Library Journal. 62 (3), pp. 204-217. https://doi.org/10.1080/00049670.2013.806998
Exploring information experience using social media during the 2011 Queensland Floods: a pilot study
Bunce, Sharon, Partridge, Helen and Davis, Kate. 2012. "Exploring information experience using social media during the 2011 Queensland Floods: a pilot study." Australian Library Journal. 61 (1), pp. 34-45. https://doi.org/10.1080/00049670.2012.10722300
How do public librarians constitute information literacy?
Demasson, Andrew, Partridge, Helen and Bruce, Christine. 2019. "How do public librarians constitute information literacy?" Journal of Librarianship and Information Science. 51 (2), pp. 473-487. https://doi.org/10.1177/0961000617726126
Fostering interpersonal trust on social media: physicians’ perspectives and experiences
Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Fostering interpersonal trust on social media: physicians’ perspectives and experiences." Postgraduate Medical Journal. 92 (1084), pp. 70-73. https://doi.org/10.1136/postgradmedj-2015-133270
Documenting practitioners’ research experiences in the Australian Library and Information Science profession: a critical review
Howlett, Alisa, Given, Lisa and Partridge, Helen. 2017. "Documenting practitioners’ research experiences in the Australian Library and Information Science profession: a critical review ." Australian Law Librarian. 25 (3), pp. 94-102.
Information encountering on social media and tacit knowledge sharing
Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Information encountering on social media and tacit knowledge sharing." Journal of Information Science. 42 (4), pp. 539-550. https://doi.org/10.1177/0165551515598883
Citizens and social media in times of natural disaster: exploring information experience
Yates, Christine and Partridge, Helen. 2015. "Citizens and social media in times of natural disaster: exploring information experience." Information Research: an international electronic journal. 20 (1).
Education for Australia’s information future
Burford, Sally, Partridge, Helen, Brown, Sarah, Hider, Philip and Ellis, Leonie. 2015. "Education for Australia’s information future." Higher Education Research and Development. 34 (3), pp. 458-471. https://doi.org/10.1080/07294360.2014.973380
Modeling users' web search behavior and their cognitive styles
Kinley, Khamsum, Tjondronegoro, Dian, Partridge, Helen and Edwards, Sylvia. 2014. "Modeling users' web search behavior and their cognitive styles." American Journal of Information Science and Technology. 65 (6), pp. 1107-1123. https://doi.org/10.1002/asi.23053
Understanding the information literacy experiences of EFL (English as a foreign language) students
Johnston, Nicole, Partridge, Helen and Hughes, Hilary. 2014. "Understanding the information literacy experiences of EFL (English as a foreign language) students." Reference Services Review: reference and instructional services for libraries in the digital age. 42 (4), pp. 552-568. https://doi.org/10.1108/RSR-05-2014-0015
Archivist as activist : lessons from three queer community archives in California
Wakimoto, Diana Kiyo, Bruce, Christine S. and Partridge, Helen. 2013. "Archivist as activist : lessons from three queer community archives in California." Archival Science. 13 (4), pp. 293-316. https://doi.org/10.1007/s10502-013-9201-1
Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences
Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences." Journal of Knowledge Management. 20 (2), pp. 344-363. https://doi.org/10.1108/JKM-06-2015-0229
Who are Australia's information educators?
Partridge, Helen, Hider, Philip, Burford, Sally and Ellis, Leonie. 2014. "Who are Australia's information educators?" Australian Library Journal. 63 (4), pp. 275-291. https://doi.org/10.1080/00049670.2014.966409
Website designers: how do they experience information literacy?
Abdi, Elham Sayyad, Partridge, Helen and Bruce, Christine. 2013. "Website designers: how do they experience information literacy?" Australian Library Journal. 62 (1), pp. 40-52. https://doi.org/10.1080/00049670.2013.771767
Towards an understanding of the participatory library
Nguyen, Linh Cuong, Partridge, Helen and Edwards, Sylvia L.. 2012. "Towards an understanding of the participatory library." Library Hi Tech. 30 (2), pp. 335-346. https://doi.org/10.1108/07378831211239997
Exploring health information use by older Australians within everyday life
Yates, Christine, Stoodley, Ian D., Partridge, Helen, Bruce, Christine S., Cooper, Helen, Day, Gary and Edwards, Sylvia L.. 2012. "Exploring health information use by older Australians within everyday life." Library Trends. 60 (3), pp. 460-478. https://doi.org/10.1353/lib.2012.000
The researcher librarian partnership: building a culture of research
Partridge, Helen, Haidn, Insa, Weech, Terry, Silipigni Connaway, Lynn and Seadle, Michael. 2014. "The researcher librarian partnership: building a culture of research." Library and Information Research. 38 (18), pp. 35-51.
Exploring information experiences through phenomenography
Yates, Christine, Partridge, Helen and Bruce, Christine. 2012. "Exploring information experiences through phenomenography." Library and Information Research. 36 (112), pp. 96-119.
Social media and physicians: exploring the benefits and challenges
Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Social media and physicians: exploring the benefits and challenges." Health Informatics Journal. 22 (2), pp. 99-112. https://doi.org/10.1177/1460458214540907
Web designers and developers experiences of information literacy: a phenomenographic study
Abdi, Elham Sayyad, Partridge, Helen and Bruce, Christine. 2016. "Web designers and developers experiences of information literacy: a phenomenographic study." Library and Information Science Research. 38 (4), pp. 353-359. https://doi.org/10.1016/j.lisr.2016.11.008
Building the basis for evidence based library and information practice
Partridge, Helen, Bruce, Christine, Gillespie, Ann and Miller, Faye. 2016. "Building the basis for evidence based library and information practice." 2016 Australian Library and Information Association National Conference (ALIA 2016): Engage, Create, Lead. Adelaide, Australia 30 Aug - 01 Sep 2016 Canberra, Australia.
Trans-Pacific doctoral success – a collaborative cohort model
Partridge, Helen, Bruce, Christine, Hirsh, Sandra, Haycock, Ken, Edwards, Sylvia, Stenstrom, Cheryl and Gasson, Susan. 2016. "Trans-Pacific doctoral success – a collaborative cohort model ." Picard, Michelle and McCulloch, Alistair (ed.) 12th Biennial Quality in Postgraduate Research Conference (QPR 2016). Adelaide, Australia 20 - 22 Apr 2016 Adelaide, South Australia.
How academic librarians experience evidence-based practice: a grounded theory model
Miller, Faye, Partridge, Helen, Bruce, Christine, Yates, Christine and Howlett, Alisa. 2017. "How academic librarians experience evidence-based practice: a grounded theory model." Library and Information Science Research. 39 (2), pp. 124-130. https://doi.org/10.1016/j.lisr.2017.04.003
Developing low-barrier courses using open textbooks: A University of Southern Queensland case study
Partridge, Helen, Stagg, Adrian and Power, Emma. 2016. "Developing low-barrier courses using open textbooks: A University of Southern Queensland case study." Barker, S., Dawson, S., Pardo, A. and Colvin, C. (ed.) 33rd International Conference of Innovation, Practice and Research in the Use of Educational Technologies in Tertiary Education (ASCILITE 2016). Adelaide, Australia 28 - 30 Nov 2016 Adelaide, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).
What do Australian library and information professionals experience as evidence?
Gillespie, Ann, Miller, Faye, Partridge, Helen, Bruce, Christine and Howlett, Alisa. 2017. "What do Australian library and information professionals experience as evidence?" Evidence Based Library and Information Practice. 12 (1), pp. 97-108. https://doi.org/10.18438/B8R645
Open education practice at the University of Southern Queensland
Udas, Ken, Partridge, Helen and Stagg, Adrian. 2016. "Open education practice at the University of Southern Queensland." Blessinger, Patrick and Bliss, T. J. (ed.) Open education: international perspectives in higher education. Cambridge, United Kingdom. Open Book Publishers. pp. 321-341
The experience of evidence-based practice in an Australian public library: an ethnography
Gillespie, Ann, Partridge, Helen, Bruce, Christine and Howlett, Alisa. 2016. "The experience of evidence-based practice in an Australian public library: an ethnography." Information Research: an international electronic journal. 21 (4).
Making as learning: makerspaces in universities
Wong, Anne and Partridge, Helen. 2016. "Making as learning: makerspaces in universities." Australian Academic and Research Libraries. 47 (3), pp. 143-159. https://doi.org/10.1080/00048623.2016.1228163
Organizational change and renewal: can strategic communication methods ease the pain? A case study from the University of Southern Queensland
O'Sullivan, Carmel and Partridge, Helen. 2016. "Organizational change and renewal: can strategic communication methods ease the pain? A case study from the University of Southern Queensland." New Review of Academic Librarianship. 22 (2-3), pp. 282-293. https://doi.org/10.1080/13614533.2016.1195418
Passion trumps pay: a study of the future skills requirements of information professionals in galleries, libraries, archives and museums in Australia
Howard, Katherine, Partridge, Helen, Hughes, Hilary and Oliver, Gillian. 2016. "Passion trumps pay: a study of the future skills requirements of information professionals in galleries, libraries, archives and museums in Australia." Information Research: an international electronic journal. 21 (2).
Information literacy and the serious leisure participant: variation in the experience of using information to learn
Demasson, Andrew, Partridge, Helen and Bruce, Christine. 2016. "Information literacy and the serious leisure participant: variation in the experience of using information to learn." Information Research: an international electronic journal. 21 (2).
Leading institutional change through learning and teaching communities
Newman, Tara, McDonald, Jacquelin, Partridge, Helen, Jolly, Lesley and Sheppard, Karen. 2015. "Leading institutional change through learning and teaching communities." 12th Annual Conference of the International Society for the Scholarship of Teaching and Learning (ISSOTL2015). Melbourne, Australia 27 - 30 Oct 2015
Understanding indigenous people's information practices and internet use: a Ngarrindjeri perspective
Du, Jia Tina, Haines, Jelina, Sun, Vicky Qiaoling, Partridge, Helen and Ma, Dandan. 2015. "Understanding indigenous people's information practices and internet use: a Ngarrindjeri perspective." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015
Information Experience: New Perspectives and Research Directions
Bruce, Christine, Davis, Kate, Hughes, Hilary, Partridge, Helen and Stoodley, Ian. 2014. "Information Experience: New Perspectives and Research Directions." Library and Information Science. 9, pp. 315-320. https://doi.org/10.1108/S1876-056220140000010016
Information Experience: Contemporary Perspectives
Bruce, Christine, Davis, Kate, Hughes, Hilary, Partridge, Helen and Stoodley, Ian. 2014. "Information Experience: Contemporary Perspectives." Library and Information Science. 9, pp. 3-15. https://doi.org/10.1108/S1876-056220140000010001
Guest editorial: Australian information education symposium
Partridge, Helen and Davis, Kate. 2012. "Guest editorial: Australian information education symposium." Education for Information. 29 (3-4), pp. 201-203. https://doi.org/10.3233/EFI-130931
Are library and information professionals ready for evidence-based practice?
Thorpe, Clare, Partridge, Helen and Edwards, Sylvia. 2008. "Are library and information professionals ready for evidence-based practice?" ALIA Biennial Conference 2008: dreaming08. Alice Springs, Australia 02 - 05 Sep 2008 Canberra, Australia.
To be Web 2.0, or not to be Web 2.0: is that the question?
Partridge, Helen and Thorpe, Clare. 2008. "To be Web 2.0, or not to be Web 2.0: is that the question?" Australian Library Journal. 57 (4), pp. 362-364. https://doi.org/10.1080/00049670.2008.10722516