‘I’ll just Google that!’ Online searches and the post-separation family law information experience

Article

Crowe, Jonathan, Field, Rachael, Toohey, Lisa, Partridge, Helen and McAllister, Lynn. 2019. "‘I’ll just Google that!’ Online searches and the post-separation family law information experience." Alternative Law Journal . 44 (2), pp. 108-113. https://doi.org/10.1177/1037969X19827450
Article Title

‘I’ll just Google that!’ Online searches and the post-separation family law information experience

ERA Journal ID35399
Article CategoryArticle
AuthorsCrowe, Jonathan (Author), Field, Rachael (Author), Toohey, Lisa (Author), Partridge, Helen (Author) and McAllister, Lynn (Author)
Journal TitleAlternative Law Journal 
Journal Citation44 (2), pp. 108-113
Number of Pages6
Year2019
PublisherSAGE Publications Ltd
Place of PublicationUnited Kingdom
ISSN1037-969X
Digital Object Identifier (DOI)https://doi.org/10.1177/1037969X19827450
Web Address (URL)https://journals.sagepub.com/doi/abs/10.1177/1037969X19827450
Abstract

We are living in the age of online information. Knowledge and information are increasingly accessed through the internet, and the catch-cry ‘I’ll just Google that!’ now has a firm place in the vernacular. Founded in 1998, Google.com has had unprecedented success in changing the way we look for and find online information. This article discusses results of qualitative research on how people experience the process of accessing family law information in a post-separation context. It discusses three important elements of this experience revealed in the data, which are analysed in the context of the impact and use of Google and other search engines as an information source. The article offers some insights about how best to make useful legal information available to non-lawyers.

KeywordsAccess to the law, consumer advocacy, family law, legal services, public interest, rule of law
ANZSRC Field of Research 2020480402. Family law
461002. Human information behaviour
461003. Human information interaction and retrieval
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Byline AffiliationsBond University
University of Newcastle
University of Southern Queensland
Queensland University of Technology
Institution of OriginUniversity of Southern Queensland
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