Understanding the legal information experience of non-lawyers: lessons from the family law context

Article

Crowe, Jonathan, Field, Rachael, Toohey, Lisa, Partridge, Helen and McAllister, Lynn. 2018. "Understanding the legal information experience of non-lawyers: lessons from the family law context." Journal of Judicial Administration. 27 (4), pp. 137-147.

Article Title	Understanding the legal information experience of non-lawyers: lessons from the family law context
ERA Journal ID	35442
Article Category	Article
Authors	Crowe, Jonathan (Author), Field, Rachael (Author), Toohey, Lisa (Author), Partridge, Helen (Author) and McAllister, Lynn (Author)
Journal Title	Journal of Judicial Administration
Journal Citation	27 (4), pp. 137-147
Number of Pages	11
Year	2018
Place of Publication	Australia
ISSN	1036-7918
Web Address (URL)	http://sites.thomsonreuters.com.au/journals/2018/09/11/journal-of-judicial-administration-update-vol-27-pt-4/
Abstract	Parties to legal disputes, now more than ever before, are able to access information about the law. This article reports on an empirical study of experiences in relation to accessing legal information in a family law context. A thematic analysis of qualitative interviews with people who rang the Australian Federal Government’s Family Relationships Advice Line indicated five key issues: first, parties struggle with the complexity of the information experience; secondly, parties have difficulty in assessing the credibility and reliability of sources of information and the information provided; thirdly, parties indicate clear source preferences; fourthly, parties have difficulty applying the information retrieved from various sources to their individual situation; and, finally, parties tend to use language that is no longer reflected in family law legislation or practice. These findings are discussed and analysed with reference to the specific voice of the study participants. The findings should assist government agencies, family dispute resolution providers and others to improve the ways legal information and advice on post-separation issues is provided. The findings are also applicable to other contexts of legal information provision.
Keywords	information experience, legal information, legal information provision, non-lawyers, family law, qualitative research
ANZSRC Field of Research 2020	461002. Human information behaviour
	480402. Family law
Public Notes	Files associated with this item cannot be displayed due to copyright restrictions.
Byline Affiliations	Bond University
	University of Newcastle
	Scholarly Information and Learning Services
	Queensland University of Technology
Institution of Origin	University of Southern Queensland

Permalink -

https://research.usq.edu.au/item/q4xzv/understanding-the-legal-information-experience-of-non-lawyers-lessons-from-the-family-law-context

269
total views
11
total downloads
2
views this month
0
downloads this month

Export as

Related outputs

Engaging with open educational practices: Mapping the landscape in Australian higher education

Stagg, Adrian, Partridge, Helen, Bossu, Carina, Funk, Johanna and Nguyen, Linh. 2023. "Engaging with open educational practices: Mapping the landscape in Australian higher education." Australasian Journal of Educational Technology. 39 (2), pp. 1-15. https://doi.org/10.14742/ajet.8016

Documenting research experiences in the Australian library and information sector: A survey of pracitioners’ views

Partridge, Helen, Given, Lisa, Murphy, Angela and Howlett, Alisa. 2022. "Documenting research experiences in the Australian library and information sector: A survey of pracitioners’ views." Australian Library and Information Association National Conference (ALIA 2022): Diversity. Canberra, Australia 16 - 19 May 2022 Canberra, Australia.

Exploring partnerships between public libraries and universities in regional low-socioeconomic communities: the student experience

Power, Emma, Partridge, Helen, Owen, Sue and Pizzani, Blanca. 2022. "Exploring partnerships between public libraries and universities in regional low-socioeconomic communities: the student experience." Higher Education Research and Development. 41 (7), pp. 2324-2337. https://doi.org/10.1080/07294360.2021.2011153

Understanding the information experiences of parents involved in negotiating post-separation parenting arrangements

Partridge, Helen, McAllister, Lynn, Toohey, Lisa, Field, Rachael, Crowe, Jonathan and Allcock, Annelies. 2020. "Understanding the information experiences of parents involved in negotiating post-separation parenting arrangements." Journal of Librarianship and Information Science. 51 (1), pp. 184-196. https://doi.org/10.1177/0961000618787604

Integrated ‘one-stop’ support for student success: recommendations from a regional university case study

Power, Emma, Partridge, Helen, O'Sullivan, Carmel and Kek, Megan Yih Chyn A.. 2020. "Integrated ‘one-stop’ support for student success: recommendations from a regional university case study." Higher Education Research and Development. 39 (3), pp. 561-576. https://doi.org/10.1080/07294360.2019.1676703

‘I’ll just Google that!’ Online searches and the post-separation family law information experience

Crowe, Jonathan, Field, Rachael, Toohey, Lisa, Partridge, Helen and McAllister, Lynn. 2019. "‘I’ll just Google that!’ Online searches and the post-separation family law information experience." Alternative Law Journal . 44 (2), pp. 108-113. https://doi.org/10.1177/1037969X19827450

Everyday life information experiences in Twitter: a grounded theory

Miller, Faye, Davis, Kate and Partridge, Helen. 2019. "Everyday life information experiences in Twitter: a grounded theory." Information Research: an international electronic journal. 24 (2).

Skilled immigrants: a resettlement information literacy framework

Abdi, Elham Sayyad, Partridge, Helen, Bruce, Christine and Watson, Jason. 2019. "Skilled immigrants: a resettlement information literacy framework." Journal of Documentation. 75 (4), pp. 892-908. https://doi.org/10.1108/JD-02-2019-0034

The Strategic, Curious & Skeptical Learner: Australian Public Librarians and Professional Learning Experiences

Stephens, Michael, Partridge, Helen, Davis, Kate and Snyder, Margaret. 2022. "The Strategic, Curious & Skeptical Learner: Australian Public Librarians and Professional Learning Experiences." Public Library Quarterly. 41 (3), pp. 257-272. https://doi.org/10.1080/01616846.2021.1893114

Facilitating open access to information: a community approach to open education and open textbooks

Stagg, Adrian and Partridge, Helen. 2019. "Facilitating open access to information: a community approach to open education and open textbooks." Blake, Catherine, Brown, Cecelia and Middleton, Lydia S. (ed.) 82nd Association for Information Science and Technology Annual Meeting: Information...Anyone, Anywhere, Any Time, Any Way. Melbourne, Australia 19 - 23 Oct 2019 Australia. John Wiley & Sons. https://doi.org/10.1002/pra2.76

A Framework for Australian Universities and Public Libraries Supporting Regional, Rural and Remote Students

Partridge, H., Power, Emma, Ostini, Jenny, Owen, Sue and Pizzani, Blanca. 2021. "A Framework for Australian Universities and Public Libraries Supporting Regional, Rural and Remote Students." Journal of the Australian Library and Information Association. 70 (4), pp. 391-404. https://doi.org/10.1080/24750158.2021.1959842

Australian postgraduate student experiences and anticipated employability: A national study from the students’ perspective

Cook, Elizabeth J., Crane, Linda, Kinash Shelley, Bannatyne, Amy, Crawford, Joseph, Hamlin, Gary, Judd, Madelaine-Marie, Kelder, Jo-Anne, Partridge, Helen and Richardson, Sarah. 2021. "Australian postgraduate student experiences and anticipated employability: A national study from the students’ perspective." Journal of Teaching and Learning for Graduate Employability. 12 (2), pp. 148-168. https://doi.org/10.21153/jtlge2021vol12no2art1030

Narratives of Access: A Critical Exploration of How Institutional Interactions with Students Affect Regional Student Participation in Higher Education

Ostini, Jenny, Partridge, Helen, Kelly, Kate, Owen, Sue and Jeffries, Sandra. 2020. "Narratives of Access: A Critical Exploration of How Institutional Interactions with Students Affect Regional Student Participation in Higher Education." Student Success. 11 (2), pp. 60-71. https://doi.org/10.5204/ssj.v11i2.1334

The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis

Partridge, Helen, Glanville, Clare, Edwards, Sylvia and Hallam, Gill. 2007. "The practitioner’s experience and conception of evidence based library and information practice: an exploratory analysis." 4th International Evidence Based Library and Information Practice Conference. Durham, United States 06 - 11 May 2007 Edmonton, Canada.

Evidence-based practice: Information professionals' experience of information literacy in the workplace

Partridge, Helen, Edwards, Sylvia L. and Thorpe, Clare. 2010. "Evidence-based practice: Information professionals' experience of information literacy in the workplace." Lloyd, Annemaree and Talja, Sanna (ed.) Practising Information Literacy: Bringing Theories of Learning, Practice and Information Literacy Together. Wagga Wagga, Australia. Charles Sturt University. pp. 273-298

‘Working together’: public libraries supporting rural, regional, and remote low-socioeconomic student success in partnership with universities

Power, Emma, Partridge, Helen, Owen, Sue, Kelly, Kathryn and Jeffries, Sandra. 2019. "‘Working together’: public libraries supporting rural, regional, and remote low-socioeconomic student success in partnership with universities." Journal of the Australian Library and Information Association. 68 (2), pp. 105-125. https://doi.org/10.1080/24750158.2019.1608497

Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis

Nguyen, Linh Cuong, Davis, Kate, Abdi, Elham Sayyad, Thorpe, Clare, Henry, Katya and Partridge, Helen. 2020. "Expectations, experiences, and preferences of students in a dual mode program: a thematic analysis." Kyei-Blankson, Lydia, Ntuli, Esther and Blankson, Joseph (ed.) Handbook of research on creating meaningful experiences in online courses. Hershey, PA, United States. IGI Global. pp. 248-269

Health information literacy and the experience of 65 to 79 year old Australians

Stoodley, Ian, Bruce, Christine, Partridge, Helen, Edwards, Sylvia Lauretta and Cooper, Helen. 2014. "Health information literacy and the experience of 65 to 79 year old Australians." Du, Jia Tina, Zhu, Qinghua and Koronios, Andy (ed.) Library and information science research in Asia-Oceania: theory and practice. United States. IGI Global. pp. 102-123

Informed democracy: information experiences during the 2012 Queensland election

Haidn, Insa, Partridge, Helen and Yates, Christine. 2014. "Informed democracy: information experiences during the 2012 Queensland election." Du, Jia Tina, Zhu, Qinghua and Koronios, Andy (ed.) Library and information science research in Asia-Oceania: theory and practice. United States. IGI Global. pp. 8-23

Open educational practices in Australia: a first-phase national audit of higher education

Stagg, Adrian, Nguyen, Linh, Bossu, Carina, Partridge, Helen, Funk, Johanna and Judith, Kate. 2018. "Open educational practices in Australia: a first-phase national audit of higher education." The International Review of Research in Open and Distributed Learning. 19 (3), pp. 172-201. https://doi.org/10.19173/irrodl.v19i3.3441

Universities and public libraries supporting student success: an exploratory study

Howlett, Alisa, Partridge, Helen and Belov, Rebecca. 2017. "Universities and public libraries supporting student success: an exploratory study." Journal of the Australian Library and Information Association. 66 (2), pp. 139-151. https://doi.org/10.1080/24750158.2017.1314582

The 8th International Evidence Based Library and Information Practice Conference (EBLIP8): Special issue and reflections

Partridge, Helen. 2015. "The 8th International Evidence Based Library and Information Practice Conference (EBLIP8): Special issue and reflections." Evidence in Practice: Working Together - The 8th International Evidence Based Library and Information Practice Conference (EBLIP8) . Brisbane, Australia 06 - 08 Jul 2015 Canada. https://doi.org/10.18438/B86W2B

Exploring the role of Twitter in the professional practice of LIS professionals: a pilot study

Mulatiningsih, Bekti, Partridge, Helen and Davis, Kate. 2013. "Exploring the role of Twitter in the professional practice of LIS professionals: a pilot study." Australian Library Journal. 62 (3), pp. 204-217. https://doi.org/10.1080/00049670.2013.806998

Exploring information experience using social media during the 2011 Queensland Floods: a pilot study

Bunce, Sharon, Partridge, Helen and Davis, Kate. 2012. "Exploring information experience using social media during the 2011 Queensland Floods: a pilot study." Australian Library Journal. 61 (1), pp. 34-45. https://doi.org/10.1080/00049670.2012.10722300

How do public librarians constitute information literacy?

Demasson, Andrew, Partridge, Helen and Bruce, Christine. 2019. "How do public librarians constitute information literacy?" Journal of Librarianship and Information Science. 51 (2), pp. 473-487. https://doi.org/10.1177/0961000617726126

Fostering interpersonal trust on social media: physicians’ perspectives and experiences

Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Fostering interpersonal trust on social media: physicians’ perspectives and experiences." Postgraduate Medical Journal. 92 (1084), pp. 70-73. https://doi.org/10.1136/postgradmedj-2015-133270

Foreword [Bond Law Review, Vol. 29, No. 1 2017]

Field, Rachael, Brandon, Mieke and Collins, Pauline. 2017. "Foreword [Bond Law Review, Vol. 29, No. 1 2017]." Bond Law Review. 29 (1), pp. 1-3.

Documenting practitioners’ research experiences in the Australian Library and Information Science profession: a critical review

Howlett, Alisa, Given, Lisa and Partridge, Helen. 2017. "Documenting practitioners’ research experiences in the Australian Library and Information Science profession: a critical review ." Australian Law Librarian. 25 (3), pp. 94-102.

Information encountering on social media and tacit knowledge sharing

Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Information encountering on social media and tacit knowledge sharing." Journal of Information Science. 42 (4), pp. 539-550. https://doi.org/10.1177/0165551515598883

Citizens and social media in times of natural disaster: exploring information experience

Yates, Christine and Partridge, Helen. 2015. "Citizens and social media in times of natural disaster: exploring information experience." Information Research: an international electronic journal. 20 (1).

Education for Australia’s information future

Burford, Sally, Partridge, Helen, Brown, Sarah, Hider, Philip and Ellis, Leonie. 2015. "Education for Australia’s information future." Higher Education Research and Development. 34 (3), pp. 458-471. https://doi.org/10.1080/07294360.2014.973380

Modeling users' web search behavior and their cognitive styles

Kinley, Khamsum, Tjondronegoro, Dian, Partridge, Helen and Edwards, Sylvia. 2014. "Modeling users' web search behavior and their cognitive styles." American Journal of Information Science and Technology. 65 (6), pp. 1107-1123. https://doi.org/10.1002/asi.23053

Understanding the information literacy experiences of EFL (English as a foreign language) students

Johnston, Nicole, Partridge, Helen and Hughes, Hilary. 2014. "Understanding the information literacy experiences of EFL (English as a foreign language) students." Reference Services Review: reference and instructional services for libraries in the digital age. 42 (4), pp. 552-568. https://doi.org/10.1108/RSR-05-2014-0015

Archivist as activist : lessons from three queer community archives in California

Wakimoto, Diana Kiyo, Bruce, Christine S. and Partridge, Helen. 2013. "Archivist as activist : lessons from three queer community archives in California." Archival Science. 13 (4), pp. 293-316. https://doi.org/10.1007/s10502-013-9201-1

Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences

Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences." Journal of Knowledge Management. 20 (2), pp. 344-363. https://doi.org/10.1108/JKM-06-2015-0229

Towards tacit knowledge sharing over social web tools

Panahi, Sirous, Watson, Jason and Partridge, Helen. 2013. "Towards tacit knowledge sharing over social web tools." Journal of Knowledge Management. 17 (3), pp. 379-397. https://doi.org/10.1108/JKM-11-2012-0364

Who are Australia's information educators?

Partridge, Helen, Hider, Philip, Burford, Sally and Ellis, Leonie. 2014. "Who are Australia's information educators?" Australian Library Journal. 63 (4), pp. 275-291. https://doi.org/10.1080/00049670.2014.966409

Website designers: how do they experience information literacy?

Abdi, Elham Sayyad, Partridge, Helen and Bruce, Christine. 2013. "Website designers: how do they experience information literacy?" Australian Library Journal. 62 (1), pp. 40-52. https://doi.org/10.1080/00049670.2013.771767

Towards an understanding of the participatory library

Nguyen, Linh Cuong, Partridge, Helen and Edwards, Sylvia L.. 2012. "Towards an understanding of the participatory library." Library Hi Tech. 30 (2), pp. 335-346. https://doi.org/10.1108/07378831211239997

Exploring health information use by older Australians within everyday life

Yates, Christine, Stoodley, Ian D., Partridge, Helen, Bruce, Christine S., Cooper, Helen, Day, Gary and Edwards, Sylvia L.. 2012. "Exploring health information use by older Australians within everyday life." Library Trends. 60 (3), pp. 460-478. https://doi.org/10.1353/lib.2012.000

The researcher librarian partnership: building a culture of research

Partridge, Helen, Haidn, Insa, Weech, Terry, Silipigni Connaway, Lynn and Seadle, Michael. 2014. "The researcher librarian partnership: building a culture of research." Library and Information Research. 38 (18), pp. 35-51.

Exploring information experiences through phenomenography

Yates, Christine, Partridge, Helen and Bruce, Christine. 2012. "Exploring information experiences through phenomenography." Library and Information Research. 36 (112), pp. 96-119.

Social media and physicians: exploring the benefits and challenges

Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Social media and physicians: exploring the benefits and challenges." Health Informatics Journal. 22 (2), pp. 99-112. https://doi.org/10.1177/1460458214540907

Web designers and developers experiences of information literacy: a phenomenographic study

Abdi, Elham Sayyad, Partridge, Helen and Bruce, Christine. 2016. "Web designers and developers experiences of information literacy: a phenomenographic study." Library and Information Science Research. 38 (4), pp. 353-359. https://doi.org/10.1016/j.lisr.2016.11.008

Building the basis for evidence based library and information practice

Partridge, Helen, Bruce, Christine, Gillespie, Ann and Miller, Faye. 2016. "Building the basis for evidence based library and information practice." 2016 Australian Library and Information Association National Conference (ALIA 2016): Engage, Create, Lead. Adelaide, Australia 30 Aug - 01 Sep 2016 Canberra, Australia.

Trans-Pacific doctoral success – a collaborative cohort model

Partridge, Helen, Bruce, Christine, Hirsh, Sandra, Haycock, Ken, Edwards, Sylvia, Stenstrom, Cheryl and Gasson, Susan. 2016. "Trans-Pacific doctoral success – a collaborative cohort model ." Picard, Michelle and McCulloch, Alistair (ed.) 12th Biennial Quality in Postgraduate Research Conference (QPR 2016). Adelaide, Australia 20 - 22 Apr 2016 Adelaide, South Australia.

How academic librarians experience evidence-based practice: a grounded theory model

Miller, Faye, Partridge, Helen, Bruce, Christine, Yates, Christine and Howlett, Alisa. 2017. "How academic librarians experience evidence-based practice: a grounded theory model." Library and Information Science Research. 39 (2), pp. 124-130. https://doi.org/10.1016/j.lisr.2017.04.003

Developing low-barrier courses using open textbooks: A University of Southern Queensland case study

Partridge, Helen, Stagg, Adrian and Power, Emma. 2016. "Developing low-barrier courses using open textbooks: A University of Southern Queensland case study." Barker, S., Dawson, S., Pardo, A. and Colvin, C. (ed.) 33rd International Conference of Innovation, Practice and Research in the Use of Educational Technologies in Tertiary Education (ASCILITE 2016). Adelaide, Australia 28 - 30 Nov 2016 Adelaide, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).

What do Australian library and information professionals experience as evidence?

Gillespie, Ann, Miller, Faye, Partridge, Helen, Bruce, Christine and Howlett, Alisa. 2017. "What do Australian library and information professionals experience as evidence?" Evidence Based Library and Information Practice. 12 (1), pp. 97-108. https://doi.org/10.18438/B8R645

Open education practice at the University of Southern Queensland

Udas, Ken, Partridge, Helen and Stagg, Adrian. 2016. "Open education practice at the University of Southern Queensland." Blessinger, Patrick and Bliss, T. J. (ed.) Open education: international perspectives in higher education. Cambridge, United Kingdom. Open Book Publishers. pp. 321-341

The experience of evidence-based practice in an Australian public library: an ethnography

Gillespie, Ann, Partridge, Helen, Bruce, Christine and Howlett, Alisa. 2016. "The experience of evidence-based practice in an Australian public library: an ethnography." Information Research: an international electronic journal. 21 (4).

Making as learning: makerspaces in universities

Wong, Anne and Partridge, Helen. 2016. "Making as learning: makerspaces in universities." Australian Academic and Research Libraries. 47 (3), pp. 143-159. https://doi.org/10.1080/00048623.2016.1228163

Organizational change and renewal: can strategic communication methods ease the pain? A case study from the University of Southern Queensland

O'Sullivan, Carmel and Partridge, Helen. 2016. "Organizational change and renewal: can strategic communication methods ease the pain? A case study from the University of Southern Queensland." New Review of Academic Librarianship. 22 (2-3), pp. 282-293. https://doi.org/10.1080/13614533.2016.1195418

Passion trumps pay: a study of the future skills requirements of information professionals in galleries, libraries, archives and museums in Australia

Howard, Katherine, Partridge, Helen, Hughes, Hilary and Oliver, Gillian. 2016. "Passion trumps pay: a study of the future skills requirements of information professionals in galleries, libraries, archives and museums in Australia." Information Research: an international electronic journal. 21 (2).

Information literacy and the serious leisure participant: variation in the experience of using information to learn

Demasson, Andrew, Partridge, Helen and Bruce, Christine. 2016. "Information literacy and the serious leisure participant: variation in the experience of using information to learn." Information Research: an international electronic journal. 21 (2).

Leading institutional change through learning and teaching communities

Newman, Tara, McDonald, Jacquelin, Partridge, Helen, Jolly, Lesley and Sheppard, Karen. 2015. "Leading institutional change through learning and teaching communities." 12th Annual Conference of the International Society for the Scholarship of Teaching and Learning (ISSOTL2015). Melbourne, Australia 27 - 30 Oct 2015

Understanding indigenous people's information practices and internet use: a Ngarrindjeri perspective

Du, Jia Tina, Haines, Jelina, Sun, Vicky Qiaoling, Partridge, Helen and Ma, Dandan. 2015. "Understanding indigenous people's information practices and internet use: a Ngarrindjeri perspective." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015

Information Experience: New Perspectives and Research Directions

Bruce, Christine, Davis, Kate, Hughes, Hilary, Partridge, Helen and Stoodley, Ian. 2014. "Information Experience: New Perspectives and Research Directions." Library and Information Science. 9, pp. 315-320. https://doi.org/10.1108/S1876-056220140000010016