Information encountering on social media and tacit knowledge sharing

Article


Panahi, Sirous, Watson, Jason and Partridge, Helen. 2016. "Information encountering on social media and tacit knowledge sharing." Journal of Information Science. 42 (4), pp. 539-550. https://doi.org/10.1177/0165551515598883
Article Title

Information encountering on social media and tacit knowledge sharing

ERA Journal ID18007
Article CategoryArticle
AuthorsPanahi, Sirous (Author), Watson, Jason (Author) and Partridge, Helen (Author)
Journal TitleJournal of Information Science
Journal Citation42 (4), pp. 539-550
Number of Pages12
Year2016
Place of PublicationUnited Kingdom
ISSN0165-5515
1741-6485
Digital Object Identifier (DOI)https://doi.org/10.1177/0165551515598883
Web Address (URL)http://journals.sagepub.com/doi/10.1177/0165551515598883
Abstract

The purpose of this paper is to investigate how social media may support information encountering (i.e., where individuals encounter useful and interesting information while seeking or browsing for some other information) and how this may lead to facilitation of tacit knowledge creation and sharing. The study employed a qualitative survey design that interviewed twenty-four physicians who were active users of social media to better understand the phenomenon of information encountering on social media. The data was analysed using the thematic analysis approach. The study found six main ways through which social media supports information encountering. Furthermore, drawing upon knowledge creation theories, the study concluded that information encountering on social media facilitates tacit knowledge creation and sharing among individuals. The study provides new directions for further empirical investigations to examine whether information encountering on social media actually leads to tacit knowledge creation and sharing. The findings of the study may also provide opportunities for users to adopt social media effectively or gain greater value from social media use.

Keywordsinformation encountering, tacit knowledge, social media, physicians
ANZSRC Field of Research 2020461002. Human information behaviour
420308. Health informatics and information systems
Byline AffiliationsIran University of Medical Sciences, Iran
Queensland University of Technology
Institution of OriginUniversity of Southern Queensland
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