Exploring information experience using social media during the 2011 Queensland Floods: a pilot study

Article

Bunce, Sharon, Partridge, Helen and Davis, Kate. 2012. "Exploring information experience using social media during the 2011 Queensland Floods: a pilot study." Australian Library Journal. 61 (1), pp. 34-45. https://doi.org/10.1080/00049670.2012.10722300
Article Title

Exploring information experience using social media during the 2011 Queensland Floods: a pilot study

ERA Journal ID10638
Article CategoryArticle
AuthorsBunce, Sharon (Author), Partridge, Helen (Author) and Davis, Kate (Author)
Journal TitleAustralian Library Journal
Journal Citation61 (1), pp. 34-45
Number of Pages12
Year2012
Place of PublicationUnited Kingdom
ISSN0004-9670
Digital Object Identifier (DOI)https://doi.org/10.1080/00049670.2012.10722300
Web Address (URL)http://www.tandfonline.com/doi/abs/10.1080/00049670.2012.10722300
Abstract

Social media networks have emerged as a powerful tool in allowing collaboration and sharing of information during times of crisis (Axel Bruns, The Centre for Creative Industries Blog, comment posted January 19, 2011). The 2011 Queensland floods provided a unique opportunity to explore social media use during an emergency. This paper presents the findings of a pilot study that explored the information experiences of people using social media during the flooding of the Brisbane River. Analysis of data from four interviews supported the emergence of four categories of information experience. Examination of the categories revealed the way in which individuals experienced social media and the point of the flooding at which each category of experience occurred. Information regarding individuals’ use of social media has the potential to inform the development of social media platforms that can provide relevant and accessible information for the general public in the event of a natural disaster.

Keywordsinformation literacy, grounded theory, natural disasters, social media, qualitative research, information experience
ANZSRC Field of Research 2020461002. Human information behaviour
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Byline AffiliationsQueensland University of Technology
Institution of OriginUniversity of Southern Queensland
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