Is the community better off? An assessment of outcomes based performance management

Article

Hampson, Veronica, Best, Peter and Kavanagh, Marie. 2012. "Is the community better off? An assessment of outcomes based performance management." The Business Review, Cambridge. 19 (2), pp. 43-50.
Article Title

Is the community better off? An assessment of outcomes based performance management

ERA Journal ID31133
Article CategoryArticle
AuthorsHampson, Veronica (Author), Best, Peter (Author) and Kavanagh, Marie (Author)
EditorsSenguder, Turan, Tubbs, Stewart, Demirdijian, Z.S. and Scannell, Nancy
Journal TitleThe Business Review, Cambridge
Journal Citation19 (2), pp. 43-50
Number of Pages8
Year2012
Place of PublicationHollywood, FL. United States
ISSN1553-5827
Web Address (URL)http://www.jaabc.com/brc.html
Abstract

This research investigates the application of a change-based approach to outcomes based performance management (OBPM) in an Australian State Government. The extent to which this approach is adopted and applied by the case study agency is examined. A mixed-method research approach was used, incorporating document analysis and case study interviews, to assess the effectiveness of implementation of OBPM in the agency. Concerns are raised about the degree to which OBPM is adequate, in the current state of implementation, for enabling the agency to know whether or not it is contributing to the long term outcomes desired by the Government.

Keywordsperformance measurement; managing for outcomes; management accounting
ANZSRC Field of Research 2020350105. Management accounting
440708. Public administration
359999. Other commerce, management, tourism and services not elsewhere classified
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Byline AffiliationsFaculty of Business
Australian Centre for Sustainable Catchments
School of Accounting, Economics and Finance
EventGlobal Management, Finance and Information Technology Research Conference
Institution of OriginUniversity of Southern Queensland
ISBN1553 - 5827
Event Details
Global Management, Finance and Information Technology Research Conference
Event Date
24 to end of 27 May 2012
Event Location
New York, NY. United States
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Kavanagh, Marie H. and Drennan, Lyndal. 2008. "What skills and attributes does an accounting graduate need? Evidence from student perceptions and employer expectations." Accounting and Finance. 48 (2), pp. 279-300. https://doi.org/10.1111/j.1467-629x.2007.00245.x
The whole of university experience: retention, attrition, learning and personal support interventions during undergraduate business studies
Willcoxson, Lesley, Manning, Mark, Wynder, Monte, Hibbins, Ray, Joy, Sally, Thomas, Jan, Leask, Betty, Girardi, Antonia, Sidoryn, Tristana, Cotter, Julie, Kavanagh, Marie, Troedson, David and Lynch, Bernadette. 2011. The whole of university experience: retention, attrition, learning and personal support interventions during undergraduate business studies. Sydney, Australia. Australian Learning and Teaching Council Limited.
Impacts and adaptation response of infrastructure and communities to heatwaves: the southern Australian experience of 2009
Best, Peter, Marcussen, Torben, Mushtaq, Shahbaz, Stone, Roger C., Reeves, Jim, Foelz, Colleen, Grace, Peter, Loughnan, Margaret, McEvoy, Darryn, Ahmed, Ifte, Mullett, Jane, Haynes, Katharine, Bird, Deanne, Coates, Lucinda and Ling, Megan. 2010. Impacts and adaptation response of infrastructure and communities to heatwaves: the southern Australian experience of 2009. Gold Coast, Australia. National Climate Change Adaptation Research Facility (NCCARF).
Accounting for the future
Hancock, Phil, Howieson, Bryan, Kavanagh, Marie, Kent, Jenny, Tempone, Irene and Segal, Naomi. 2010. "Accounting for the future." Evans, Elaine, Burritt, Roger and Guthrie, James (ed.) Accounting education at a crossroads in 2010. Sydney, Australia. Institute of Chartered Accountants in Australia. pp. 54-62
Government outcomes: are residents and the community better off?
Hampson, Veronica M.-M. and Kavanagh, Marie. 2010. "Government outcomes: are residents and the community better off?" Giner, Begona (ed.) 33rd Annual Congress of the European Accounting Association. Istanbul, Turkey 19 - 21 May 2010 Brussels, Belgium.
A literature review of work integrated learning (WIL) in accounting: developments in the last decade and future directions
Leong, Raymond and Kavanagh, Marie. 2010. "A literature review of work integrated learning (WIL) in accounting: developments in the last decade and future directions." Campbell, Matthew (ed.) ACEN 2010: Work Integrated Learning (WIL): Responding to Challenges . Perth, Australia 29 Sep - 01 Oct 2010 Melbourne, Australia.
An assessment model in a business work integrated learning capstone project
Leong, Raymond and Kavanagh, Marie. 2010. "An assessment model in a business work integrated learning capstone project." Campbell, Matthew (ed.) ACEN 2010: Work Integrated Learning (WIL): Responding to Challenges . Perth, Australia 29 Sep - 01 Oct 2010 Melbourne, Australia.
A work integrated learning (WIL) framework to incorporate accounting graduate skills and attributes through accounting and business courses
Leong, Raymond and Kavanagh, Marie. 2010. "A work integrated learning (WIL) framework to incorporate accounting graduate skills and attributes through accounting and business courses." Campbell, Matthew (ed.) ACEN 2010: Work Integrated Learning (WIL): Responding to Challenges . Perth, Australia 29 Sep - 01 Oct 2010 Melbourne, Australia.
Prospects for and value of long-time series data using global reanalysis data sets in the development of global climate derivatives
Stone, Roger C., Best, Peter and Sosenko, Olena. 2008. "Prospects for and value of long-time series data using global reanalysis data sets in the development of global climate derivatives." 2008 International Conference on Reanalyses Data, Historical Reanalyses and Climate Applications. Zurich, Switzerland 23 - 25 Jun 2008
Stakeholders' perspectives of the skills and attributes for accounting graduates
Kavanagh, Marie, Hancock, Philip, Howieson, Bryan, Kent, Jenny and Tempone, Irene. 2009. "Stakeholders' perspectives of the skills and attributes for accounting graduates." Segel, Naomi (ed.) 2009 Accounting and Finance Association of Australia and New Zealand Conference (2009 AFAANZ). Adelaide, Australia 05 - 07 Jul 2010 Melbourne, Australia. Accounting & Finance Association of Australia and New Zealand.
Publishing accounting education research
Kavanagh, Marie. 2004. "Publishing accounting education research." 2004 Accounting and Finance Association of Australia and New Zealand Conference (2004 AFAANZ). Alice Springs, Australia 04 - 06 Jul 2004 Melbourne, Vic, Australia. Accounting & Finance Association of Australia and New Zealand.
A framework for assessing the effectiveness of performance measurement practices
Hampson, Veronica M.-M. and Best, Peter J.. 2005. "A framework for assessing the effectiveness of performance measurement practices." 3rd Conference On Performance Measurement And Management Control. Nice, France 22 - 23 Sep 2005
Graduate attributes and skills: are we as accounting academics delivering the goods?
Kavanagh, Marie and Drennan, Lyndal. 2007. "Graduate attributes and skills: are we as accounting academics delivering the goods?" 2007 Accounting and Finance Association of Australia and New Zealand Conference (2007 AFAANZ). Gold Coast, Australia 01 - 03 Jul 2007 Melbourne, Australia. Accounting & Finance Association of Australia and New Zealand.
What turns students on to accounting? Is it a matter of perceived image and personality?
Baxter, Peter J. and Kavanagh, Marie. 2008. "What turns students on to accounting? Is it a matter of perceived image and personality?" 2008 Accounting and Finance Association of Australia and New Zealand Conference (2008 AFAANZ). Sydney, Australia 06 - 08 Jul 2008 Carlton, Vic, Australia. Accounting & Finance Association of Australia and New Zealand.
Accounting for the future: more than numbers: a collaborative investigation into the changing skill set for professional accounting graduates over the next ten years and strategies for embedding such skills into professional accounting programs: Vols.1 and 2
Hancock, Philip, Howieson, Bryan, Kavanagh, Marie, Kent, Jenny, Tempone, Irene and Segal, Naomi. 2009. Accounting for the future: more than numbers: a collaborative investigation into the changing skill set for professional accounting graduates over the next ten years and strategies for embedding such skills into professional accounting programs: Vols.1 and 2. Perth, Western Australia. University of Western Australia.
Click go the students, click-click-click: the efficacy of a student response system for engaging students to improve feedback and performance
Mula, Joseph M. and Kavanagh, Marie. 2009. "Click go the students, click-click-click: the efficacy of a student response system for engaging students to improve feedback and performance." e-Journal of Business Education and Scholarship of Teaching. 3 (1), pp. 1-17.