The place of higher education institutions in assessing student engagement, success and retention: A maturity model to guide practice

Paper

Clarke, John, Nelson, Karen and Stoodley, Ian. 2013. "The place of higher education institutions in assessing student engagement, success and retention: A maturity model to guide practice." 36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013). Auckland, New Zealand 01 - 04 Jul 2013 Sydney, Australia.

Paper/Presentation Title	The place of higher education institutions in assessing student engagement, success and retention: A maturity model to guide practice
Presentation Type	Paper
Authors	Clarke, John (Author), Nelson, Karen (Author) and Stoodley, Ian (Author)
Journal or Proceedings Title	Proceedings of the 36th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2013)
Number of Pages	11
Year	2013
Place of Publication	Sydney, Australia
Web Address (URL) of Paper	https://www.herdsa.org.au/research-and-development-higher-education-vol-36
Conference/Event	36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013)
Event Details	36th Higher Education Research and Development Society of Australasia Conference (HERDSA 2013) Parent Higher Education Research and Development Society of Australasia Annual Conference Delivery In person Event Date 01 to end of 04 Jul 2013 Event Location Auckland, New Zealand
Abstract	The perennial issues of student engagement, success and retention in higher education continue to attract attention as the salience of teaching and learning funding and performance measures has increased. This paper addresses the question of the responsibility or place of higher education institutions (HEIs) for initiating, planning, managing and evaluating their student engagement, success and retention programs and strategies. An evaluation of the current situation indicates the need for a sophisticated approach to assessing the ability of HEIs to proactively design programs and practices that enhance student engagement. An approach-the Student Engagement Success and Retention Maturity Model (SESR-MM)-is proposed and its development, current status, and relationship with and possible use in benchmarking are discussed.
Keywords	student engagement; maturity model; HERN; first year experience
Public Notes	File reproduced in accordance with the copyright policy of the publisher/author.
Byline Affiliations	Queensland University of Technology
Institution of Origin	University of Southern Queensland

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