High technology firms in Canada's description of their competitive advantage - a cross case analysis of a sample of SMEs

Paper


Price, Sherry and Erwee, Ronel. 2006. "High technology firms in Canada's description of their competitive advantage - a cross case analysis of a sample of SMEs." Lee, Thomas W. (ed.) AM 2006: Knowledge, Action and the Public Concern . Atlanta, United States 14 - 16 Aug 2006 Braircliff Manor, NY.
Paper/Presentation Title

High technology firms in Canada's description of their competitive advantage - a cross case analysis of a sample of SMEs

Presentation TypePaper
AuthorsPrice, Sherry (Author) and Erwee, Ronel (Author)
EditorsLee, Thomas W.
Journal or Proceedings TitleProceedings of the 66th Academy of Management Annual Meeting (AM 2006)
Number of Pages17
Year2006
Place of PublicationBraircliff Manor, NY
Conference/EventAM 2006: Knowledge, Action and the Public Concern
Event Details
AM 2006: Knowledge, Action and the Public Concern
Event Date
14 to end of 16 Aug 2006
Event Location
Atlanta, United States
Abstract

This exploratory research compares how high technology firms define competitive advantage and use performance management strategies to gain a competitive advantage. The eight high technology firms selected for a larger research study are located in the Okanagan Valley region of British Columbia Canada and each was pre-qualified as a small or medium-sized enterprise – two with 10 to 19 employees, four with 20 to 49, and two with 50 to 200. For this research, eight high technology case studies were constructed from interviews with the firms’ managers. This paper presents the cross-case analysis of the results of one of the research issues regarding the definition of competitive advantage in the SMEs. The results indicate that all firms view superior technology and customer service as their common differentiating qualities; nevertheless, human capital was endorsed as either a competitive advantage or an integral component. Regardless, performance management has potential for greater role in the crafting and executing of strategy than these firms employ.

Keywordscompetitive advancement; performance management; SMEs; high technology firms
ANZSRC Field of Research 2020350503. Human resources management
350716. Small business organisation and management
350706. International business
Public Notes

Deposited in accordance with the copyright policy of the publisher. This paper is based on the first author's DBA dissertation and is part of a series of papers.

Byline AffiliationsUniversity of British Columbia, Canada
Australian Graduate School of Business
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