Cross case analysis of how SME high technology firms in Canada define performance management

Paper

Price, Sherry and Erwee, Ronel. 2006. "Cross case analysis of how SME high technology firms in Canada define performance management." Lee, Thomas W. (ed.) AM 2006: Knowledge, Action and the Public Concern . Atlanta, United States 14 - 16 Aug 2006 Westchester, NY, USA.
Paper/Presentation Title

Cross case analysis of how SME high technology firms in Canada define performance management

Presentation TypePaper
AuthorsPrice, Sherry (Author) and Erwee, Ronel (Author)
EditorsLee, Thomas W.
Journal or Proceedings TitleProceedings of the 66th Academy of Management Annual Meeting (AM 2006)
Number of Pages32
Year2006
Place of PublicationWestchester, NY, USA
Web Address (URL) of Paperhttp://www.aomonline.org/aom.asp?id=31
Conference/EventAM 2006: Knowledge, Action and the Public Concern
Event Details
AM 2006: Knowledge, Action and the Public Concern
Event Date
14 to end of 16 Aug 2006
Event Location
Atlanta, United States
Abstract

This exploratory research compares how high technology firms use performance management strategies to gain a competitive advantage and, at the same time, investigates the role of human capital. The eight high technology firms selected for study are located in the Okanagan Valley region of British Columbia, Canada and each was pre-qualified as a small or medium-sized enterprise – two with 10 to 19 employees, four with 20 to 49, and two with 50 to 200. For this research, eight high technology case studies were constructed from interviews with the firms’ managers. Cross-case analysis of the results examined how these SMEs define performance management and related processes. The findings indicated that these firms have a well-developed understanding of performance management but opportunities for executing strategies with this process are weaker. As well, those firms with human resource managers have a distinct employee focus, whereas those without emphasise firm performance.

Keywordsperformance management; SMEs; high technology firms
ANZSRC Field of Research 2020350503. Human resources management
350716. Small business organisation and management
350706. International business
Public Notes

This paper is based on the first author's DBA dissertation and is part of a series of papers.

Paper unpublished, so exempt from copyright restrictions.

Byline AffiliationsUniversity of British Columbia, Canada
Australian Graduate School of Business
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