Knowledge management culture, strategy and process in Malaysian firms

Article


Erwee, Ronel, Skadiang, Barbara and Roxas, Banjo. 2012. "Knowledge management culture, strategy and process in Malaysian firms." Knowledge Management Research and Practice. 10 (1), pp. 89-98. https://doi.org/10.1057/kmrp.2011.37
Article Title

Knowledge management culture, strategy and process in Malaysian firms

ERA Journal ID36074
Article CategoryArticle
AuthorsErwee, Ronel (Author), Skadiang, Barbara (Author) and Roxas, Banjo (Author)
Journal TitleKnowledge Management Research and Practice
Journal Citation10 (1), pp. 89-98
Number of Pages10
Year2012
PublisherTaylor & Francis
Place of PublicationLondon, United Kingdom
ISSN1477-8238
1477-8246
Digital Object Identifier (DOI)https://doi.org/10.1057/kmrp.2011.37
Web Address (URL)http://www.palgrave-journals.com/kmrp/index.html
Abstract

Background: Malaysia is one of the leading countries in Asia that are at the forefront in the development of a knowledge-based economy. The Malaysian government has been making substantial investments in both physical and technological infrastructure to facilitate knowledge-intensive economic activities. Foreign and local firms in Malaysia are encouraged to take advantage of the opportunities brought by the emerging knowledge-based economy. However, little is known as to how firms in Malaysia respond to this new trajectory of economic development. In particular, there is paucity in the literature as to how Malaysian firms manage knowledge in their organizations as they strive to achieve sustainable competitive performance. Little is known as to how and why firms in Malaysia develop and manage their intangible and knowledge-based resources as they operate and respond to the modern knowledge-based competitive economic arena.

Purpose: This paper examines a type of organizational culture that supports and promotes knowledge management (KM) within firms in Malaysia. The paper argues that KM-orientated culture shapes the overall KM strategy of firms which consequently shapes the organizational process required to manage the firm’s knowledge-base resources.

Design/Methodology: The study uses survey data from a sample of 153 firms from Malaysia. Structural equation modeling was used to develop and test the measurement model of KM-orientated culture, KM strategy and KM process of the sample firms as well as the structural model of their hypothesized relationships.

Findings: The results show that firms with high level of KM-orientated culture demonstrated more KM strategies. Firms that implemented more KM strategies also reported that they have better KM processes in place.

Practical implications: Building a KM-orientated culture within the organization is a pre-requisite to the implementation of any KM systems in Malaysian firms. Successful implementation of KM strategies, processes as well as the supporting technological infrastructure depends on whether organizational members consider KM as a norm within the firm.

Originality/value: The study’s focus on the linkages between KM-orientated culture, strategy and process in the context of Malaysian firms contributes to a more nuanced understanding of KM amongst firms in the Asian context in general, and in the Malaysian context in particular.

Keywordsknowledge management strategy; knowledge management system; knowledge management practice; knowledge sharing; measurement
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350303. Business information systems
350503. Human resources management
Public Notes

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Byline AffiliationsSchool of Management and Marketing
Mantissa College, Malaysia
Institution of OriginUniversity of Southern Queensland
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Transfer of human resource practices from German multinational enterprises to Asian subsidiaries
Stehle, Wolfgang and Erwee, Ronel. 2007. "Transfer of human resource practices from German multinational enterprises to Asian subsidiaries." Research and Practice in Human Resource Management. 15 (1), pp. 63-88.
Diversity management in small companies: city council case study
Steger, Mark and Erwee, Ronel. 2001. "Diversity management in small companies: city council case study." International Journal of Organisational Behaviour. 4 (1), pp. 77-95.
Organisational inertia: the OI scale's applicability in an Australian context
Roodt, Gert, Kinnear, C., Erwee, Ronel, Smith, Don, Lynch, Bernadette and Millett, Bruce. 2000. "Organisational inertia: the OI scale's applicability in an Australian context." Lee, Sang and Tidwell, Paula (ed.) 17th Pan Pacific Conference: Global Business in the New Millennium . Gold Coast, Australia 31 May - 02 Jun 2000 Lincoln, Nebraska. United States.
Knowledge creation and integration in project teams: a study of international telecommunications companies in Singapore
Poh, Lee-Guan and Erwee, Ronel. 2004. "Knowledge creation and integration in project teams: a study of international telecommunications companies in Singapore ." Journal of Management and World Business Research. 1 (1), pp. 23-44.
Cross case analysis of how SME high technology firms in Canada define performance management
Price, Sherry and Erwee, Ronel. 2006. "Cross case analysis of how SME high technology firms in Canada define performance management." Lee, Thomas W. (ed.) AM 2006: Knowledge, Action and the Public Concern . Atlanta, United States 14 - 16 Aug 2006 Westchester, NY, USA.
Knowledge integrator nodes in teams or networks in multinational enterprises
Erwee, Ronel, Brown, Les and Poh, Lee-Guan. 2002. "Knowledge integrator nodes in teams or networks in multinational enterprises." IMP Group Asia Conference (2002). Perth, Australia 11 - 13 Dec 2002
Diversity management in South African companies
Strydom, Jacques B. and Erwee, Ronel. 1998. Diversity management in South African companies. Toowoomba, Australia. University of Southern Queensland.
Integrating diversity management initiatives with strategic human resource management
Erwee, Ronel. 2003. Integrating diversity management initiatives with strategic human resource management. Toowoomba, Australia. University of Southern Queensland.
Forming and maintaining cross-cultural interorganisational networks
Erwee, Ronel, Perry, Chad and Tidwell, Paula. 1999. "Forming and maintaining cross-cultural interorganisational networks." Lee, Sang, Old, Geoff and Reddy, Narendra (ed.) Pan Pacific Conference XVI . Fintel, Fiji 31 May - 03 Jun 1999
IHRM approaches of German MNEs and their subsidiaries in Thailand, Indonesia and Singapore
Stehle, Wolfgang and Erwee, Ronel. 2005. "IHRM approaches of German MNEs and their subsidiaries in Thailand, Indonesia and Singapore." Qumrul, Alam (ed.) 2005 Australia and New Zealand International Business Academy Conference (ANZIBA 2005). Melbourne, Australia 10 - 11 Nov 2005 Melbourne, Australia.
Knowledge exchange in a regional network
Lake, Peter and Erwee, Ronel. 2005. "Knowledge exchange in a regional network." International Journal of Organisational Behaviour. 9 (6), pp. 642-658.
Evaluating a virtual team assignment in a distance education course
Erwee, Ronel. 2005. "Evaluating a virtual team assignment in a distance education course." International Journal of Business and Management Education. 13 (1), pp. 1-20.